Apple Media Services Terms and Conditions have changed.

I encountered this problem when trying to update apps on my iphone 8. When I hit "Update" a "Apple Media Services Terms and Conditions have changed" prompt popped up and clicking on the "OK" button took me to a blank screen. After reading the other replies I tried scrolling to the bottom of the blank screen. As soon as I hit the blank screen, the full Terms and Conditions appeared and I was able to click "Agree" (top right of screen).

Ok so I am having the same problem which has been really annoying! I have spent over 4 hours over 3 days on the phone to Apple repeating the same steps and taking the same screenshots to get no where further. I just managed to fix this myself, hopefully it works for someone else too!

I borrowed my partners phone, disconnected Wi-Fi so only cellular data was on and signed in to the app store with my account. I tried downloading a free app which gave me a pop up to confirm the terms and conditions. This came up blank again but I scrolled down the page, as previously suggested, the writting started to appear and it allowed me to confirm the terms in the top right corner.

During this I signed out of iTunes on my iPad and it would not let me sign back in telling me the iTunes store is unavailable to process purchases at this time. To fix this I turned Wi-Fi off on the iPad and connected to a mobile phone by hotspot (with that Wi-Fi off too) i then signed in to the app store and in to iTunes in settings and all worked again!

I get a blank screen too. Try scrolling down the blank screen. I did this and the service terms appeared, as did the "accept" button.

Solved:

Hit Cancel and then go ahead and hit Update again on whatever the app (or all apps) again.

This seems like a bug but the method above helped get around the hidden/missing terms

This worked! Once the screen comes up it's blank but if you just tap the white space (without scrolling) the terms suddenly appear. Thanks.

I had this issue after upgrading to IOS 12 on my iphone.

I got the dialog, but hitting OK just returned to page.

I was able to accept this on an Ipad using IOS 11, the popup screen was visible and then the iphone app upgrades were unlocked.

Try this.

On a PC, log into ITunes. Purchase a "free" item. It should prompt you for the T&C. T&C is user based, not device based, so it doesn't matter where you agree to them at.

FIGURED IT OUT! Turn off your Wifi and connect with cellular data, it comes up right away! Hope this helps.

Yep. Same issue here. Has happened multiple times on many apps.

Just keep trying. Force close the App store (blank screen) and try again. There seems to be no pattern but eventually it gives the terms which you can accept.

Great job, Apple. 😬

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

Reboot your phone and try again. It may take a few reboots.

I finally got my Ipad to work by turning it off and the waiting a few seconds and turning it back on.

Try iTunes Support.

Same. I spent an hour and a half on chat with them and they wanted to schedule a time to call me, but I’m either sleeping or at work during their hours they want to call me because I work 2nd shift.

I get the same issue on my iPhone 8 (iOS 12), my iPad 5th gen (iOS 11.4), and iTunes on my computer (windows PC). Doesn’t matter if I’m on WiFi or using my cellular data. I can’t just scroll down on the blank white screen, there’s nothing there to scroll. I have rebooted at least 20 times, force closed the app at least a hundred, I have signed out and in to my Apple ID, they had me reset my network settings... nothing has worked. I have 46 app updates on my phone that I can’t do. This is ridiculous.