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Unable To Activate iPhone 7

My iPhone 7 went into "boot looping" several months ago. Today I was finally able to get the phone to restore itself. But now I can't get it to activate. When I try with Wi-Fi it says "Unable to Activate" "An update is required to activate your iPhone". When I try to do it with iTunes it says "The iPhone could not be activated because the activation information could not be obtained from the device". I have taken the SIM card out and put it back in, and it is in correctly. Any solutions to this problem? Software is up-to-date (or at least it says so).

iPhone 7, iOS 12

Posted on Sep 17, 2018 6:25 PM

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Question marked as Top-ranking reply

Posted on Sep 25, 2018 9:10 PM

I too have the same issue.

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67 replies

Oct 13, 2018 2:03 PM in response to BradJani

I tried everything and also an Apple care support tech was helping me via

phone call and they just realized that it is a hardware issue. They just

received the device in one of their Apple certified repair store.


El sábado, 13 de octubre de 2018, Apple Support Communities <

discussions-updates@apple.com> escribió:


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BradJani <https://discussions.apple.com/profile/BradJani?ac_cid=tw123456>

has posted in the Using iPhone community.

Unable To Activate iPhone 7

<https://discussions.apple.com/thread/8539956?answerId=34017399022#34017399022&ac_cid=tw123456#34017399>


Have you tried a hard shut down or hard restart?


hold power button down for 10s and slide to shut down / or hold both power

and home buttons down together for 10 seconds until you see Apple logo?


>


Alternately try a new SIM card. Those are the most common fixes. And super

easy.

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Oct 19, 2018 4:27 PM in response to akshay2588

The problem with iPhone 7 and 7 Plus is baseband pm ic it’s hatdware issue it’s due to a drop or bent and you have a loose or cracked ball under the pm ic it’s common issue with the 6,6plus,7,7plus the only difference the iPhone 6, 6plus is that it’s the baseband ic it have a broken pad line so your phone can not read your imei and it won’t activate with iOS 11 and up that if you lucky enough to restore update it without errors

Oct 29, 2018 5:59 AM in response to shumphries27

Some of the iPhone 7 have a defect on the QUALCOMM p.m. ic if you don’t have any Physical damage to the phone you could just call apple support and ask about the boot loop defect on iPhone 7 and see if yours is qualified and make sure it hasn’t been repair by third party shop because they will reject the repair so given them your serial number or imei to verify if your device listed Or illegible they will replace it for free otherwise Apple only replace the whole phone that mean you have to pay around $300 they will replace your device other wise it could be fix by reheating the p.m I.c. Or replacing the chip

Nov 26, 2018 9:20 AM in response to shumphries27

*SOLVED*


i had this same problem with my iphone 7 so what i did was i turn the iphone off and as it was turning on i smacked it on my knee. i know this sounds weird but trust me it works!!! when it turned on and it said searching instead of no service in top left corner. after i put in my wifi information it successfully activated. TRY IT TO SEE IF IT WORKS !!

Apr 5, 2019 1:36 AM in response to shumphries27

I updated my iphone 7 to the latest ISO a few weeks ago "try too" and since then now I can't get it to activate. When I try with Wi-Fi it says "Unable to Activate" "An update is required to activate your iPhone". When I

try to do it with iTunes it says "The iPhone could not be activated

because the activation information could not be obtained from the

device". I have taken the SIM card out and put it back in, and it is

in correctly.

May 8, 2019 8:02 AM in response to shumphries27

I had this problem with Sprint iPhone 7 as well. Sprint cell services would not update/activate until iPhone updated with iOS update. iPhone wouldn't verify iOS update stating phone was not connected to the internet. I confirmed the iPhone was connected to internet via wifi, but iPhone still would not verify update. I could not get the phone to update through computer/iTunes either. iPhone locked up to the point I had to factory reset. Finally resolved the issue by powering down the iPhone 7, removed sim card, powered up, manual iPhone set up with no iTunes account only wifi, applied iOS update, insert sim card and reboot.



Unable To Activate iPhone 7

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