This morning I updated my iPhone 7 and iPad Pro to iOS 12. Since updating, iTunes on my iMac no longer recognises either device when plugged in via usb cable. iTunes is on the latest Mac version 12.8.0.150. I have tried multiple reboots of both the Mac and the devices but nothing works. Any ideas?
Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.
Unlock your iOS device and connect it to USB.
Install iTunes from the .dmg that you've downloaded.
At the end of the installation it should announce that a further software update is required.
Install that and iTunes should see your devices.
Or wait until Apple decide to release iTunes 12.9 for Mac. 😕
tt2
Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.
Unlock your iOS device and connect it to USB.
Install iTunes from the .dmg that you've downloaded.
At the end of the installation it should announce that a further software update is required.
Install that and iTunes should see your devices.
Or wait until Apple decide to release iTunes 12.9 for Mac. 😕
tt2
I have done everything listed in that very general and unhelpful post several times - I have been using Macs for 30 years so I know what I’m doing. This is clearly an iOS 12 or iTunes issue that needs resolving.
I have now had several messages back and forth with Apple support and have got precisely nowhere after being told to restart, reset the NVRAM, etc, etc. I guess it serves me right for having an iMac running the latest os, the latest version of iTunes and iOS 12 on my devices. How ridiculous of me to assume they might actually work together...
Yes, the suggestion is to reinstall it while your iOS 12 device is connected and unlocked. This should help trigger the download of an additional software package. iTunes 12.9 is only available for Windows and macOS Mojave.
tt2
I have tried the above. I get the prompt about the software update. I click download however, I get a message saying that I need to close the iTunes application which Is used in order to download the update. It gives the option of installing the update later.
I am trying to close th iTunes application but I can't. I clicked install the update later but then the update is lost
any help?
Hey all, applied most of the solutions here to no avail on an older iMac i7 with High Sierra and iTunes 12.8. Then I went to the iPad in question and forced a sync from the Wifi iTunes-synchronisation menu which remarkably prompted the minor software update, so it seemed. This was not long after the iTunes reinstall, and I'm not 100% sure my action is what did the trick. Imagine a little delay and it could have been the update as well. iPad hooked up with usb, but earlier invisible in iTunes, both connected to wifi and the iMac also networked to the TimeCapsule router. While invisible in iTunes, it seemed invisible in Finder as well from what I remember but it was visible in the System overview, usb section, and in Foto's.
Good luck, Bas.
If iTunes doesn't recognize your iPhone, iPad, or iPod - https://support.apple.com/HT204095
There is a link the iTunes12.8.dmg installer on the same page, it's just a lot smaller than the invitation to upgrade to Mojave.
tt2
Hi,
It would appear that you need iTunes 12 which hasn't been released yet for Mac but appears to be available for windows!!!
Jim
This resolved the issue for me, so thank you. This issue seems like a pretty colossal oversight on Apple's part.
You're welcome. 🙂
Clearly it was meant to "just work" but triggering that extra software download seems to be somewhat hit and miss.
tt2
If I try this, it wants me to download Mojave. No thank you very much, I'm in enough trouble as it is.
This worked perfectly for me thank you very much
You're welcome. 🙂
tt2
This is iTunes 12.8 which I already have, and frankly, I would be terrified to install it again because I have a history of terrible dramas with upgrades of any sort. Maybe I'll wait till 12.9.
iTunes doesn’t recognise iOS 12 devices
