This morning I updated my iPhone 7 and iPad Pro to iOS 12. Since updating, iTunes on my iMac no longer recognises either device when plugged in via usb cable. iTunes is on the latest Mac version 12.8.0.150. I have tried multiple reboots of both the Mac and the devices but nothing works. Any ideas?
Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.
Unlock your iOS device and connect it to USB.
Install iTunes from the .dmg that you've downloaded.
At the end of the installation it should announce that a further software update is required.
Install that and iTunes should see your devices.
Or wait until Apple decide to release iTunes 12.9 for Mac. 😕
tt2
Reboot everything and try again?
tt2
third time lucky. rebooted two times ...nothing. third time plugged the phone again, unlocked and immediately it started downloading the software update. worked. thank you for the post
You're welcome. 🙂
tt2
Thank you so much! This resolved the issue!
You're welcome. 🙂🙂
tt2
This worked for me, thanks! It took a while for the extra software download to run, but it's all ok now.
Glad to hear it. 🙂
tt2
iTunes doesn’t recognise iOS 12 devices
