After I updated to ios 12, the true tone option dissappeared from my iPhone X and isn’t turned on either. The screen looks horible without it as i’ve gotten used to it. How can i fix this?
iPhone 5, iOS 7.1.1
And what about the replaced screen? Is that an after market one or an original from Apple??
Did any of you replace your screen with your phone with an aftermarket (not an Apple installed) screen?
If you did, True Tone seems to not work anymore with iOS 12.
If you replaced your screen with an aftermarket screen this isn't a bug. The aftermarket screen is why you don't have True Tone on your phone.
If you received a refurbished phone as a replacement, in all likelihood, the screen was replaced with an aftermarket screen. I would take that up with T-Mobile.
Have you had your screen replaced by an aftermarket service provider? If you have, that's why you no longer have True Tone.
Then I would recommend scheduling an appointment at your Apple Store Genius Bar and let them see your phone.
What about iOS 12.01? Have you installed it yet? If so, is the True Tone option still missing?
this happens because you changed the screen of your iphone, im sure this could be a bug cuz i changed the screen and i used a genuine iphone 8+ screen not from third parties and i have the same issue, ALS work great but True Tone is gone.
i was reading on ifixit Forums that this can be fix i with a tool that can resotore back the true tone option.
Replacing the display disbles the ALS (iOS 11.4) no matter what type of screen you use. It’s believed this is due to a bug in iOS 11. iOS 12 fix the ALS but disables True Tone option.
Having the same problem as well on my X. Updated a few days ago and it disappeared. I’ve been trying a remedy to this and nothing so far... Hopefully Apple will release another small update soon to fix this.
Unless it was replaced by Apple, how do you know it was original? The fact True Tone disappeared would lead one to believe you did not get an authentic Apple screen.
In this link you will find information about it.
Hi ,
No my screen is original , never replaced.
Sure there are many others facing same issue even after not having screen replaced.
Same thing here with my Iphone 8 Plus. Always had true tone enabled and once I updated to IOS 12, the true tone option is gone in the settings and also in the control panel. Hopefully it’s a small bug and it gets added back soon with an update
Hi have seen your post , i have been facing same issue with truetone vanishing after ios 12 update.
Apple support guys have been clueless about this and i had visited apple service center in vain.
Any patch , update , acknowledgement from apple on this issue expected ?
True Tone option gone from iPhone X after ios 12 update
