watchOS 5 and Outlook 365 Calendar not syncing

I just upgraded to iPhone X to iOS12 and Apple Watch Series 2 to watchOS5.


My Outlook calendar appointments are now NOT displaying on my Watch calendar app, though my iCloud appointments are displaying on the Watch calendar app. I have tried unpairing/repairing (Erase Apple Watch Content and Settings) multiple times, hard resetting iPhone, hard resetting Watch, "Reset Sync Data" on iPhone Watch app, unselecting Outlook 365 calendar on iPhone and then re-selecting Outlook calendar on iPhone. I've also ensured that the iPhone Watch app Calendar setting is set to "Mirror iPhone" for both Notifications and Calendar. Ironically, I do get my Outlook calendar notifications on my Watch, but no corresponding calendar item in the Watch calendar app.

Is anyone else having this issue, and if so, have you been able to resolve it? If not, what's the best way to inform Apple about this bug?

Apple Watch Series 2, watchOS 5, null

Posted on Sep 18, 2018 8:58 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2018 8:16 AM

The app is CalMate, and it's on the App Store, but for the 'delete' feature, you need the beta version.


Here's a link to the TestFlight beta (not sure of the apple forums rules - hope I'm not breaking them but hey, if so, I'm sure I'll find out!).


You have to install the TestFlight app, then re-click this link to get my beta. After installing, do this:


Launch app

Select 'calendars' and pick your Exchange calendar

Then, there are a couple of things people have done that have worked.


1. find any 'bogus' calendar entires - those that are stuck in your calendar inbox, those that hang when you select them, etc., and delete them

2. A user said this worked - after selecting your exchange calendar in CalMate, go back to iPhone --> settings and DISABLE your exchange calendar. Switch back to CalMate, and he had one meeting that still showed up, which was the one that iOS isn't handling properly. Go to Outlook/OWA and delete that invite, and re-enable the calendar on your phone.


Couple quick notes - I have a new beta waiting for Apple approval that fixed two bugs in this version:

1. I don't reload the calendar in CalMate after you delete a calendar entry, so even though you deleted it, it will show up in the app. You have to kill the app and re-launch. This will be fixed as soon as Apple approves the new beta.

2. The delete calendar dialog box had default text in it - this is also fixed in the next version.


Let me know if you can find the calendar entries messing up synchronization!


Jeff


https://testflight.apple.com/join/x0Y0y7dq

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138 replies

Oct 8, 2018 1:06 PM in response to npfett

On my Watch app on iPhone, I went to Calendar, and under Calendars, I went to Custom, and unchecked my Exchange calendar, and Watch shows all of my other iCloud calendar appointments. That leads me to conclude that it is an Exchange/O365 sync issue, and that's what causes the instability.


For the time being, I'm going to leave the O365 calendar unchecked, so at least I can be certain that Watch is correct with those calendars.


Everything else on Watch works well for me.

Oct 17, 2018 10:51 AM in response to orangejon

Agreed this isn't hardware related at all. I'm seeing the same issue on series 3 and series 4. Not sure how hardware would differentiate exchange vs iCloud calendars anyway.


For people who seem to have this issue one day and not the next, for me it seems to be when past calendar events TTL that happen to be the corrupt events that other users described.

Oct 17, 2018 5:09 PM in response to dwysocki

Yep, I've had this problem with my watch too: Series 4 44mm non-cellular, watchOS 5.0.1, iPhone XS, iOS 12.0.1

Random events from my work exchange calendar show up but not all of them (this is pure on-prem Exchange/ActiveSync not Office 365). I've tried turning off some of my other calendars, rebooting the watch and phone, resetting the sync data, unpaired and repaired the watch as new. Nada. Also, my iCloud reminders seem to randomly show up sometimes but mostly aren't there at all. I am assuming that is related as well. Really shoddy given the number of folks I've seen complaining about this as I've searched for a solution.

Oct 22, 2018 1:10 PM in response to jstinnett23

Right before the weekend, mine spontaneously started working. All calendars present, all reminders there. Nothing winking in and out. I was quite happy and assumed it was a back-end thing that had been fixed.


And then I noticed I couldn't swipe down on the watch face for notifications, or up for control center, or left-to-right to change watch faces... Complications still launched, and the digital crown and side button worked but the rest didn't. I actually considered leaving it that way for about an hour before I finally gave in and restarted the watch. Everything else started working but the Calendar and Reminders were hosed again. Then I also noticed when I created some reminders via Siri on the watch, they didn't make it back to my phone or iCloud which is a big problem for me and the first time I've seen it (though I suspect it may have bit me a couple of times where I thought I'd created a reminder for something).


As of today, the Calendars all seem to be there, but it still says I have 0 reminders on any list even though I have about a dozen active ones right now. (Also, all reminders are iCloud-based, none are Exchange/Google synced items.)

Oct 30, 2018 7:46 PM in response to devicnull71

I have been in contact with apple support -case # 20000031151013- and I have updated both my watch (series 4) and my phone to the news iOS. This has not helped the syncing problem with the watch and outlook 365. Very frustrating. I have tried all the suggestions but not updating the events. I installed 24me and can see the events in the app on my watch.hopefully they find a fix soon. I like having the calendar on my watch.

Oct 30, 2018 11:25 PM in response to HeatherN7

well - i updated my Apple Watch 3 this morning to 5.1, before that I updated my iPhone 8+ to 12.1.


First go looked promising with the built-in calendar app, all my appointments of the upcoming day were there. Adding new appointments on the phone went fine, instantaneously they appeared in the calendar complication on the watch as well. But deleting an appointment on the iPhone did not make the corresponding entry on the watch disappear. Could be reproduced with more appointments and both with the O365 calendar and the Apple calendar.


Thus I decided to de- and recouple the watch again, to have a fresh start.


After that I'm back to the annoying behaviour of last weeks - only tiny part of my appointments (randomly chosen, it looks) are propagated from the iPhone to the watch. Adding, changing, and deleting appointments on the iPhone has no effect to what is displayed on the watch.


Absolutely disappointing, dear Apple guys!!! I'm really losing trust in that what you are doing here. The major use case of the Apple watch was and is to have a reliable "wrist"-extension of my "office" that i have on my notebook and my iPhone, and that means a working calendar app is the thing I bought my first Apple Watch for 3 years ago, and 3 months ago my second to replace it. And I was absolutely content with both watches until the switch to WatchOS5 messed all up. And I'm pretty sure I'm not the only one feeling like this about this issue.


Now about 24me - fine application, I like it very much - only with one flaw at least on my Apple Watch 3 - the complication only updates what they show when i switch to another watch face or when I open the 24me app via finger-tipping its complication. If I don't do that, the appointment shown in the complication stays all day the same, even if there would be newer ones to be shown.


Really frustrating all this.

Sep 19, 2018 3:48 PM in response to dwysocki

I have the same problem using my iCloud Apple calendar AND Outlook Exchange. Completely unreliable. Same watch series2, WatchOS 5 and IOS 12. Tried everything you did to attempt to fix. No luck. I DO get notifications for calendar appointments I can't see on the watch, but do appear on my iPhone 6s. I have tried mirror and custom for the calendar events, neither works.


It just does not work.

Sep 19, 2018 5:45 PM in response to Joseph Delaney

That may be turn out to be the case for MS problems, as I believe 11.4.1 included a patch for Exchange. However, my iCloud calendar works no better than Office 365. I think there is an underlying problem which goes back years as some appointments sync, but not consistently. It "may" have been fixed in the past, but it's broken again. I will be contacting apple support tomorrow.

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watchOS 5 and Outlook 365 Calendar not syncing

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