watchOS 5 and Outlook 365 Calendar not syncing

I just upgraded to iPhone X to iOS12 and Apple Watch Series 2 to watchOS5.


My Outlook calendar appointments are now NOT displaying on my Watch calendar app, though my iCloud appointments are displaying on the Watch calendar app. I have tried unpairing/repairing (Erase Apple Watch Content and Settings) multiple times, hard resetting iPhone, hard resetting Watch, "Reset Sync Data" on iPhone Watch app, unselecting Outlook 365 calendar on iPhone and then re-selecting Outlook calendar on iPhone. I've also ensured that the iPhone Watch app Calendar setting is set to "Mirror iPhone" for both Notifications and Calendar. Ironically, I do get my Outlook calendar notifications on my Watch, but no corresponding calendar item in the Watch calendar app.

Is anyone else having this issue, and if so, have you been able to resolve it? If not, what's the best way to inform Apple about this bug?

Apple Watch Series 2, watchOS 5, null

Posted on Sep 18, 2018 8:58 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2018 8:16 AM

The app is CalMate, and it's on the App Store, but for the 'delete' feature, you need the beta version.


Here's a link to the TestFlight beta (not sure of the apple forums rules - hope I'm not breaking them but hey, if so, I'm sure I'll find out!).


You have to install the TestFlight app, then re-click this link to get my beta. After installing, do this:


Launch app

Select 'calendars' and pick your Exchange calendar

Then, there are a couple of things people have done that have worked.


1. find any 'bogus' calendar entires - those that are stuck in your calendar inbox, those that hang when you select them, etc., and delete them

2. A user said this worked - after selecting your exchange calendar in CalMate, go back to iPhone --> settings and DISABLE your exchange calendar. Switch back to CalMate, and he had one meeting that still showed up, which was the one that iOS isn't handling properly. Go to Outlook/OWA and delete that invite, and re-enable the calendar on your phone.


Couple quick notes - I have a new beta waiting for Apple approval that fixed two bugs in this version:

1. I don't reload the calendar in CalMate after you delete a calendar entry, so even though you deleted it, it will show up in the app. You have to kill the app and re-launch. This will be fixed as soon as Apple approves the new beta.

2. The delete calendar dialog box had default text in it - this is also fixed in the next version.


Let me know if you can find the calendar entries messing up synchronization!


Jeff


https://testflight.apple.com/join/x0Y0y7dq

Similar questions

138 replies

Sep 25, 2018 10:53 PM in response to dwysocki

Same issue here, except adding Office365 calendar has now caused my personal iCloud calendar to stop syncing real time or reliably. Currently running IOS12 on iPhone Xs Max & OS5 on Watch Series 4. All events sync to IOS calendar fine; however, random results are shown on Watch calendar (tried unpairing and resetting watch, deleting and re-adding both iCloud and O365 calendar, etc.). Vital functionality and calendar appointment reminders are primary reason I purchased new watch.

Oct 2, 2018 5:01 AM in response to GeDoFe

My take : I have wiped and reloaded my Apple Watch series 2 multiple times, and have had poor to no sync with Calendars. I put the same image on a series 4 and "it just works". I have put several hours into this issue.


So: A) My series 2 is bad and is under AppleCare. Do I get a new one and try again? Is the 2 even still available or will Apple give me a series 3?


B) The series 2 is not sufficiently supported by WatchOS 5 for a basic function of a smartwatch. My Pebble could keep my calendar.


In either A or B, it's a defect. Apple support was scheduled to contact me yesterday afternoon. I did not hear from them. I expect no news is bad news.


FYI - The series 4 watch came with 5. Calendars worked immediately. Updated to 5.01 and it still works.

Oct 6, 2018 10:41 AM in response to orangejon

Ok. I worked my way through support to the point where an engineering escalation was opened, the case number is 20000006714137


They will contact me back next week with next steps, but the sentiment I got is that the issue is being taken seriously due to the steps and findings I posted above. Fingers crossed.


Incidentally, while I was on the phone my wife asked me what I was doing. Turns out she has the exact same problem (at a completely different company with completely different back end systems - not even O365 but standard Exchange) and was just chalking it up to bad IT on her end. Confirmed identical behavior via the same steps on her devices.

Oct 8, 2018 10:25 AM in response to orangejon

Thanks orangejon. Your testing matches what I've found and suspected too (crashing sync daemon on one end, unclear if iPhone or Apple Watch, but rebooting iPhone is needed).


I haven't seen this mentioned by others, but for me the Reminders also won't sync fully or instantly when this bug occurs. I checked through diagnostic logs on the iPhone, (Settings -> Privacy -> Analytics -> Analytics Data) and I have noticed multiple eventkitsyncd.cpu_resource-* logs. The logs note incidents of high amount of cpu usage for eventkitsyncd on the Apple Watch, and the timestamps match when I've had the Exchange account added. Since EventKit is the framework for syncing calendars and reminders specifically, it makes sense that reminders are affected too when this bug happens.

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watchOS 5 and Outlook 365 Calendar not syncing

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