Handoff new mail does not work

Hello all,


I was giving handoff a try after quite some time. I am using Mac with OS 10.12.6 and iOS 12.0.

The first thing (and the one I would use for handoff in first line) is to write a mail. But it doesn't work. Here are my tries:


1. when I start to write the mail on the iPhone, I see the handoff symbol on the dock. When I click on it, mail opens, but the main window, bot the mail window. The handoff symbol in the dock then disappears. When I go on writing mail on the iPhone, the symbol appears again. But clicking on it does nothing except that the symbol disappears.


2. When I start writing mail on the Mac, I get the option to continue writing on the iPhone. It then tries to open the mail window on the iPhone but fails with "handoff cannot be finished" (I don´t know the exact wording in english).


I tried handoff with safari and notes, and there it worked. So is this a bug in mail or am I doing something wrong?

iPhone 7 Plus, iOS 12

Posted on Sep 18, 2018 10:43 PM

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2 replies

Sep 20, 2018 6:41 AM in response to Khymon1

Hello Khymon1,

Thank you for using Apple Support Communities.

I understand that you are having an issue using Handoff on Mail between your iPhone and Mac. I would start by checking the following link for the steps to use Handoff to make sure everything is set up correctly. If it is still not working for you, I would then turn everything Handoff related off on all related devices and then turn it back on and try again.

Pick up where you left off with Handoff

Best regards.

Sep 20, 2018 11:55 PM in response to i_rina

Hello i_rina,


thanks for your reply.


Unfortunately, it does not help me at all. As you may have read in my initial thread at the end:


I tried handoff with safari and notes, and there it worked. So is this a bug in mail or am I doing something wrong?


So this is no general issue from handoff, but a specific problem from mail as it seems.

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Handoff new mail does not work

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