Voice memos is not saved after i done recording

Hello, i've been searching for this problem but i didn't find any solutions. There are only an unanswered one.


So, i have an iphone x with the new ios 12 installed on it last night. This morning i had an interview class with my lecturer about my thesis. To make it easier for me to takes on every word he says, i choose to record it on the voice memos. I already test it first and it records. After that i pressed the red button and begin recording session, it did shows the recording process with the sound graph or something like that (sorry i didn't know how to called it). After like 57 minutes i done my interview, when i pressed the done button it just bring me to the voice memos and it didn't show the recording i just made. But, when i try to search on the home screen (that one when u swipe to the right and type on the search box) it shows my last already made recording with the correct voice memos names but it didn't show up on the voice memos apps. How can i recover that lost voice memos when i can still search the correct name and it still shows up the memos ?


I try to describe as specific as possible, because i hope i can recover that voice memos because it is really a very very important one. I made this communities support account just for this just to let you know.

iPhone X, iOS 12

Posted on Sep 19, 2018 3:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2018 1:09 PM

Just wanted to let everyone that the by downloading imazing to my PC I was able to retrieve my lost voice memo file. In imazing I went to file systems and then media recordings. I found a folder with the date and time that matched when I made the recording. Clicked on it and there I found the missing voice memo. Clicked on it and it played! So from the imazing program I saved it to my PC and then transferred it to my itunes and put it in a playlist. Then I sync'd the playlist to my phone and can now hear the memo on my phone through the playlist. Crisis averted! Thanks to whoever suggested this work around.


Background

So I recorded a 52 minute long voice memo yesterday in class. Very important recording because I need it to complete my final exam. I periodically checked while I was in the class to make sure that it was still recording, which each time it was. When I wanted to end the recording there was no stop, end, or done button. So I closed down the app and returned to it. It brought me back to the recording and this time a done button appeared. I hit done. When I went to go find the recording to listen to it, it was nowhere to be found in the voice memo. I searched it on my phone and I could see the 52 min voice memo I had just recorded. I clicked on it and it took me back to voice memo but it did not show up there or in the deleted files. I contacted apple support. They could not resolve the problem. All they said is that this was a known issue that they are still investigating and to be sure to just update my iOS anytime there is an update. Thankfully the imazing suggestion worked. I have an iPhone XS and I am and was running iOS 12.1 when this problem occurred.

167 replies

Oct 26, 2018 6:56 AM in response to ja179

I am sorry to say it is probably lost because it was never saved in the first place. If it was never saved then there is nothing to retrieve. I even did my last recording in airplane mode so nothing would interrupt the process and it still failed to save (actually, I had no save/done option). This issue has caused me severe problems and I have lost critical info I can never recreate.


I sent screen shots to Apple, called, DM'ed, and emailed, but no response. It is a result of the latest update as far as I can tell. How can you screw up a simple recording app this badly?

Oct 31, 2018 6:45 AM in response to IphoneXCarina

Mine do not even show up in a search. The entire conversation is recorded (total of 6 hrs for me) and then there is no option to save it (the done button). These recordings are gone. I have talked to Apple and they told me they are gone but offered no explanation and acted like I am the only one with this problem. I emailed them and sent 4 DM's over Twitter and received no response. I downloaded a new app that is great and RELIABLE for now as I look at Samsungs.


I don't know if yours are recoverable considering they show up in a search.


I have over 1,000 hours recorded over the past 2 years and saved with no problem. This is new to the 12 update.

Nov 1, 2018 2:28 AM in response to fiqririhyawan

I had exactly the same problem yesterday. A 3 hour recording I needed in order to cite someone literally: it’s just gone. The consequences for my work are very serious.


I contacted the Apple helpdesk, they have no idea and couldn’t help at all. What frustrates me most is that apparently the problem is known since more than one month, and 149 people have already encountered the same problem. But still nothing is done. The bug persists, and instead of warning people about the instability of the voice memo app under iOS12, Apple keeps on encouraging people to update their system to iOS12.

If they just would have reacted earlier I and at least 148 other people wouldn’t be in such a mess.

Nov 4, 2018 3:45 AM in response to fiqririhyawan

Same situation as everyone else. 3 hour voice memo recording taken in Airplane mode on iOS 12. Not available in the voice memos app but IS visible in the springboard search.


BOLLOCKS. Also like everyone else, this recording was priceless and irreplaceable. As a software developer and project manager myself it's unforgivable that this app could have been released with such a major bug.


It's obviously not retrievable through the iOS functions so downloading some data recovery tools. Will have a bash and see if some kind of sector-by-sector examination finds it and it's got decent integrity. Will let you all know if I have any luck.


BOLLOCKS.

Nov 16, 2018 9:34 AM in response to fiqririhyawan

There are now multiple ways to either lose or mistakenly erase your voice memos recordings. I lost a one-hour interview with a client. Not devastating, but annoying. Frankly I'm glad it alerted me, so I could download an app that will do a better job. Apple's new update on any iphone (I've got a 6) has this problem. I know another person who had the same experience I did. When the recording was over, no screen instructions or intuitive configuration led the way to saving the recording. So I hit the triangular button thinking that was safe. Wrong--it erased the recording and instantly restarted at 0:00. Crazy. But like I said, others have this or similar experiences with the new updates. Crazy.

Nov 22, 2018 7:20 PM in response to fiqririhyawan

Amazing and horrible decline is ease of use and utility. I have used Voice Memos for years. I have an iPhone 6, ok a little older but updated software, and the new app. Before -- easy, perfectly intuitive and never lost a file. Recorded all critical interviews for my books on it. Now, a mystery, not intuitive and I just recorded an interview. When I do a quick mic check record, I just hit the red button and it stops and saves. After a while, maybe after the security feature for passcode kicks in, I dunno, it goes to a screen where it asks me to resume. I don't want to resume. I want to save the **** thing. Usually i can just hit the Home button and reopen and then save. Bad solution but no option. This morning, I lost the interview. I do try to swipe up and for some reason, that works only sometimes. I have been using Apple's intuitive interfaces since 1981. This is disappointing - I am literally considering switching off the platform after all these years after this experience.

Nov 25, 2018 5:26 AM in response to euphoriaptk

Please don’t get your hopes up. If it didn’t save, it’s gone. Some people have been able to retrieve it if it saved, but it’s been rare. I would recommend not using Voice Memos and download another app that records. I did that after losing two valuable, irreplaceable recordings and I didn’t look back. Apple really screwed the pooch on this one.

There are better alternatives out there that are reliable.

Sorry. I understand. This was personally devastating for me as well.

Dec 1, 2018 8:14 AM in response to shai2u

That’s awesome! It works for recordings that were saved and lost. Unfortunately, a huge problem with the frigged up update on 12.1 is that the recording is never saved in the first place so there is literally nothing to recover. The app is failing to save at all.


I’m really glad this worked for you. This issue has been a real problem for a lot of people. The good part is I found an even better app to do my recordings. They are too important to trust Apple again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Voice memos is not saved after i done recording

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.