Wifi works, but only if I’m same room as router

Has this been solved? My iphone does this as well 100% of the time and my boyfriends about 50%. We must be standing within same room to access despite having full bars. If i Leave the room, full WiFi bars but will not load internet at all. Clicking renew lease on my network kicks it back in for only about 5 seconds.

Posted on Sep 19, 2018 6:48 PM

Reply
14 replies

Sep 20, 2018 8:29 AM in response to juliannetura

From reading the entire thread, it sounds to me like an interference problem. Are there a lot of Wi-Fi networks near you? You can check by going to Settings/Wi-Fi, waiting about 30 seconds, then seeing how many are listed.


Do you know if you are connected to the 2.4 or to the 5 GHz band from the router? 2.4 only has 11 channels; 5 GHz has many more (over 100). You can try switching bands. If your router uses the same SSID for both, go into its settings and change the name of one of them, so you can tell them apart. For example, if the single SSID is "MyWiFi" change just the 5 GHz to "MyWiFi5". Then connect to each individually, to see if there is a difference in performance. Unless you change it they will both have the same password. Note that 5 GHz has much greater bandwidth (over 100 Mbps) than 2.4 GHz (20 Mbps), but less range.


Another option is to change bands. As the problem is intermittent this might be why. Normally when you turn on the router it finds the band with the least interference. But it never changes that. Many routers have an option to re-scan bands and choose the currently best band. If your router has that option try it. If not you can manually change bands.


If you want to go into deeper diagnostics, the Mac app WiFi Explorer ($15) will tell you all about all of the networks in range.

Sep 20, 2018 7:45 AM in response to juliannetura

OK.

You need to take your iPhone (and your BF's? "sometimes" is curious) to Apple Store Genius Bar or an Apple Authorized Service Provider for analysis

Choose [ Get hardware help ] button on this page to make a reservation

Genius Bar Reservation and Apple Support Options - Apple


Expected results from all the other devices tells you right away that the problem is with your (your BF's?) device

See what happens when you tell us a "story" 😀

Sep 20, 2018 8:56 AM in response to Lawrence Finch

Lawrence, julianne said:

My laptop, friends and families cell phones, all work fine throughout my home.

Does not that narrow the problem to her iPhone alone?


Close proximity requirement for good signal seems to point to an "antenna" problem


JimHdk (Level 7) matter-of-factly diagnosed a "hardware problem" (with the iPhone) in a very similar thread 4 years ago

Re: Wifi works, but only if right next to the router


User uploaded file

iPhone 6 wifi antenna

Sep 20, 2018 9:04 AM in response to ChitlinsCC

The difference is that the problem affects 2 phones, and only intermittently. And the fact that the "fan" shows full bars pretty much excludes a hardware problem; if it was an antenna problem the fan would show fewer bars.


It's likely that the phones are connecting to 2.4 GHz and the other devices to 5 GHz. Based on this hypothesis, interference is a strong possibility. That's why I suggested the diagnostic steps that I did.

Sep 20, 2018 12:32 PM in response to Lawrence Finch

something that may or may not apply....I once had a highway patrolman as a friend and one day he stopped by...and when he reported in on his radio my tv at the time glitched....his radio was so powerful it messed with my tv.


I use wireless mics at work and do occasionally have to change the frequencies because the wifi in the room is close enough to interfere


There are certain buildings that I cannot use my phone in because the cell signal just isn’t powerful enough to penetrate the building, but others that use a different provider or have different phones get along just fine.


my point being, there are a lot of wireless transmitters out there that have nothing to do with wifi, but that can mess with wifi.

Sep 19, 2018 8:36 PM in response to ChitlinsCC

WiFi strength has been great.


Trouble started about 2 months ago.


No changes or event occurred or moving of the router occured.


I had an old ATT router. I had a tech come out to upgrade me to a newer one and then he came back out to try and diagnose why my iPhone registered full WiFi connection but would not load internet unless standing feet away. He found no problems with the new router. Still did not fix the problem. My laptop, friends and families cell phones, all work fine throughout my home. Just my phone and sometimes boyfriends.

Sep 20, 2018 9:38 AM in response to Lawrence Finch

Gotcha.


my network is set to 2.4GHz and I am connected on my fone at the street in front of my house - is there a difference in signal strength with 5GHz?

I do see a boatload of my neighbors' devices - fones, printers & routers - in the search list - and they are LOTS farther away than my router is

What "interference" source might have "appeared" 2 months ago?

Said julianne:

Trouble started about 2 months ago.


No changes or event occurred or moving of the router occured.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wifi works, but only if I’m same room as router

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.