Black screen on iPad Mini 2 after iOS 12 Upgrade

ios 12.2 has been released. Is this issue has fixed with this update???

Just updated and still has the same issue...

To everyone here,

There is no one in ANY of these Apple Support Communities from any Apple product teams, here.

Cognizant or responsible Apple product teams, designers and engineers do not read, nor participate in these Apple technical support communities.

So, no responsible Apple teams or employees are even aware of this potential iPad Mini 2 issues that may have been caused by iOS 12.

These are, largely, user to user Apple product support communities.

I and others, in these Apple product support communities, are simply Apple product users, just like you, that volunteer our own time and knowledge here.

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff, as well as Apple Community Supoort Specialists, assigned to these community forums, but I do not think any specific user posted info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with any Apple product or software.

These ASC ONLY moderators and staffers, due to Apple privacy policies, do not forward any info contained/obtained from ANY postings within these communities to any cognizant Apple staff, teams or individuals.

THE ONLY way to make responsible Apple employees/teams aware of this iPad Mini 2 issue is to send feedback DIRECTLY back to Apple in Cupertino, CA here.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

Good Luck to You All!

Thank you for a clear and concise explanation. The only place I could find any indication of who might be providing support on this site is provided in the "fine print" on the bottom of the page which states that "Apple may provide or recommend responses as a possible solution based on the information provided..." That seems very misleading in light of the information you have now imparted. One would naturally expect a "support" web site with an apple.com domain name to actually be supported directly by Apple support personnel instead of merely a sandbox for customers to bounce ideas off each other. This is very disappointing.

So if I understand your explanation correctly, a customer with an out-of-warranty issue has absolutely no available option for interactive technical support with the manufacturer, leaving only the option of a one-way comment in feedback that will not receive a reply. I must be missing a step somewhere. Surely, there is a method short of sticking a Post-It on Tim Cook's windshield to let Apple know we've been hosed and expect a solution or even acknowledgment of the issue.

FYI,

Most long-time, long-term, volunteer Apple products technical supoort members/contributors, like myself, have many, MANY years of Apple product technical support knowledge that is, for the large part, well received and well appreciated.

I have 25 years of extensive Mac computer knowledge, as well as 8-10 years of extensive knowledge of iOS and iOS specifically to iPads. As well as lot of ancillary knowledge in traditional and digital art and music.

All of the long-term Apple product technical knowledge volunteer users/contributors here are NOT the average Apple product user.

We all offer and share our extensive professional and technical knowledge of many Apple products to all other users here who post looking for help and solutions/answers to their Apple products here in these Apple product Support Communities.

Well, I've availed myself of the Feedback option twice now over the past week. No response has yet been forthcoming of course. Regardless, I encourage everyone else to do the same. I will also be calling to work my way up the support chain until I get to someone who can properly address this issue. Again, I suggest you all do the same.

To those individuals who have offered their assistance here, I thank you wholeheartedly for your kind efforts, and apologize for my strident verbiage at times as I was under the impression that this forum was a direct connection to Apple support personnel who could implement a solution from Apple's engineers. I hope you can understand my confusion, considering the by-line on every page clearly states "Apple may provide..." and the fact that I haven't been active on this forum since the early days of Apple.

Sadly there is no formal complaint process with Apple (well in the UK anyway).

For an update, I have sent two formal complaint letters (one to their London Legal team and one to their address in Cork, Ireland) and had no response. I logged a complaint over the telephone, after 3 weeks waiting for a fix, was given a reference number, and no formal or even informal response back.

I even emailed the UK chief exec, got a phone call from the executive team as a result, although still provided me with the same, "Just wait for a fix response... could be days or months".

When I asked for it formally in writing, if that was Apple's final response, the best I received was a one line email response (after 2 follow up prompt emails).

For information, this issue (unless anyone has any fixes on here) is currently low priority in terms of them identifying a fix.... I know this as I also asked for a "Freedom of Information" (FOI) request of all my cases notes on this to date and within this is a transcript between the first senior advisor I spoke to and the engineer team who inform him they are downgrading this case to low priority as I technically still have some form of access to my iPad.

Apple's stance, amazingly, remains that they can't offer a replacement iPad as the hardware isn't broke, its the software which is.... even though you can't use the one without the other.

I have had the exact same issue and response from apple customer care...

My iPad worked fine up to iOS 12...was able to downgrade it back to 11.4.1 before apple stopped signing it...but then it upgraded automatically after spoke had stopped signing 11.4.1and now am stuck with the issue... it's frustrating to restart the iPad cv time i was to use it or accidentally lock it...

And apple has not been any help whatsoever...

Time to take your iPad Mini 2 into your nearest, “local” Apple Store or local Apple authorised repair/service center for diagnosis and possible options.

I do not think any iOS upgrades/updates are going to bring back/resurrect dead iPad Minis.

This goes for everyone else, too, with dead iPad Mini 2 models.

These iPads are old.

Possibility is that the internal battery has failed under the load of doing the iOS 12 upgrade/update.

iPad Mini 2 models came out in the early Fall of 2013.

These iPads are well over 5-years old and approaching the 6-year old mark.

You all need to bring in your iPad Mini 2's to either an Apple Store location or authorised repair/service center for a diagnostic and possible option to get all of your iPad Mini 2 models working.

This appears to be a truly very tiny minority of users that have had this issue as this is the ONLY posting about this with only 6 pages of user complaints.

This is not enough users for Apple to even bother looking into the issue.

Time for all of you to bring your iPad Mini 2 models somewhere for diagnosing and servicing.

Best of Luck to Everyone Who Posted here.

Just did the update to iOS 12.1.3..and it’s still a no go :( This big is really ******* me off