iOS 12 Bluetooth Uconnect issue

Hey guys,

Do we think it may be a Dodge Uconnect issue?

I tried deleting my device from the Uconnect and turning the Bluetooth off my phone. I then restarted the car and the Bluetooth media retained the last song information from my phone. My husbands phone is connected, and it won’t recognize his device or play his music. Very weird. I am waiting to hear back from my service tech at Dodge.

I don't know if your issues are the same as mine (haven't tried using next/previous track) but I'm unable to use the browse function on uConnect's media page with iOS12. Syncing bluetooth contacts has been hit or miss as well.

iOS update dropped last night... just installed it this morning. Looking-forward to trying it on my commute (no word yet). The release notes mention a few fixes and one of them said something regarding Bluetooth connectivity. Crossing fingers that it was referring to this issue... but we'll know soon. Stay tuned, boys & girls...

UPDATE: Sadly, iOS 12.0.1 does *not* address this specific issue, but honestly, I didn't expect it to. I think they are still figuring-out this issue or it's currently under development for a bug-fix. I didn't post it, but I was also contacted by Apple and walked-through the process of logging Bluetooth activity while connected to my vehicle, then sending it off for analysis by the engineers. I don't expect to see a fix for this until another release, so for now... it's just a "deal with it" scenario until they chase it down.

As I mentioned before--if it's any consolation--this has happened (to me) before with my iPhone 6s back-in-the-day on my Ford's SYNC system. The EXACT same issues... track skipping delayed by varying degrees, spotty connectivity (sometimes requiring an explicit execution of the "connect" command in SYNC just to see the phone)... and it WAS fixed within a few point-releases... several weeks back at that time.

So, I am not worried about it BEING fixed... it's just a matter of *when*.

Haven’t tried the IOS 12.0.1 update yet but upon unpairing the iPhone 8 from the uConnect on the 2017 Charger, shutting off Bluetooth entirely, rebooting and then re-enabling Bluetooth and pairing with the car, the issues appear to be gone. Worked fine today.

As mentioned before; I have tried numerous cycles of disconnecting/connecting, unpairing/pairing, rebooting, etc. None of it generated a lasting improvement.

Humorously, when it came time to "log" the issue working with Apple, I went out to my car to demonstrate the issue while the logger was running on my phone... and I—for the life of me—could not get it to LAG whatsoever. It was working flawlessly... so I figured... let me DRIVE for a bit too... so I drove around the block... and it was advancing the track FLAWLESSLY... until I decided to navigate the iTunes hierarchy with UConnect and play a playlist. All of a sudden... BOOM... there it was again. LagCity™ USA. Was glad to be able to replicate it... but was worried for a moment that my setup was going to be LOG-shy and NOT act-up while it was being watched. 🙂

So now... we wait.

I have been experiencing the same issue in my 2015 Jeep Cherokee Latitude Plus ever since I updated to iOS 12. I thought updating to iOS 12.0.1. might solve the problem but it did not. Almost every time I listen to music in my car, the media info on the screen will freeze for exactly 30 seconds before it allows me to change the song via the touch screen or using the controls on the back of the steering wheel to skip songs. I can change songs as much as I want if I use my iPhone, but the info on the screen will stay frozen. I have updated my uconnect to the most recent update, forgotten the bluetooth device from my phone and car and re-paired it, and even just got a new phone today, but still no luck. I have no issues when using USB port for music, only when using bluetooth.

Hoping Apple is working on a fix because this is simply annoying.

iPhone 8 Plus. '15 Jeep Cherokee 8.4 Uconnect

For what it’s worth, the latest iOS 12.1 beta seems to be better. I’ve had 3 decently long drives this week after the beta was released and I can skip tracks without issue for the most part. If I try to skip through more than 7 or 8 songs it will lock up the UConnect display and controls, but that’s better than it happening all the time. This is also how I first started experiencing the problem around iOS 12 beta 4. A few betas later is when it started locking up the UConnect all the time. Hopefully we’re getting close to a full fix.

Yes, I was referring to my experience with iOS 12.1 Beta 3. Overall, I only had two lockups while skipping through tracks over 5 decently long drives. iOS 12.1 Beta 4 came out today and I have it installed, but I haven’t been in my truck yet since I installed it.

Sadly, I've had a few drives over the last two days with iOS 12.1 Beta 4 and it seems like we're back to UConnect locking up with every track skip. Hopefully it's just a regression and it will be mostly fixed again, or hopefully totally fixed, in the next beta release.

This issue started for me after I upgraded Uconnect to 17.43.01 on my '15 Grand Cherokee on 10/2. I had iOS 12 on my phone already, and I did not have the delay before the Uconnect update. The delay in the radio controlling the phone usually was 30 seconds, but sometimes would be better. There was no change in behavior with the 12.0.1 iOS update.

I did a hard reset of the phone today (vol up, vol down, then hold the power button), and now the issue is almost gone. I did have one instance of a delay at the beginning of the pairing, but it went away after a song or two. It's possible that a hard reset (not a power off) will help some of you.

It will be interesting to see what iOS 12.1 will bring.

Mat