Level 1

29 points

iOS 12 Bluetooth Uconnect issue

I updated my iPhone 7 to iOS 12, and immediately noticed that there is now a significant lag in song selection when connected to bluetooth in my car's Uconnect head unit. When a new song plays, the song run time is frozen for exactly 30 seconds while the song plays. If I try to toggle next/last track selection using the car's audio controls during this time, nothing happens until the 30 seconds pass, then it changes to the next song. It happens very consistently now with every new song that plays. Also, during some songs it'll do this freeze for 30 seconds where song navigation won't trigger.

Can't overstate how annoying this is. Has anyone else experienced this?

iPhone 7, iOS 12, '16 Charger Uconnect NAV head unit.

iPhone 7, iOS 12

Posted on Sep 20, 2018 7:41 PM

Top-ranking reply

mfelthousen

Level 1

4 points

Posted on Oct 20, 2018 6:02 PM

This issue started for me after I upgraded Uconnect to 17.43.01 on my '15 Grand Cherokee on 10/2. I had iOS 12 on my phone already, and I did not have the delay before the Uconnect update. The delay in the radio controlling the phone usually was 30 seconds, but sometimes would be better. There was no change in behavior with the 12.0.1 iOS update.

I did a hard reset of the phone today (vol up, vol down, then hold the power button), and now the issue is almost gone. I did have one instance of a delay at the beginning of the pairing, but it went away after a song or two. It's possible that a hard reset (not a power off) will help some of you.

It will be interesting to see what iOS 12.1 will bring.

Mat

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199 replies

JoMo45 Author

Level 1

29 points

Oct 9, 2018 8:57 PM in response to Mattie_G

I’ve noticed that when I’ve tried that, it worked upon the first or second ignition/connection sessions, but subsequent incidents would result in the issue again. Let us know if the issue reoccurs for you.

JoMo45 Author

Level 1

29 points

Oct 18, 2018 9:01 AM in response to njeske

Thanks for the update. I've installed the Bluetooth profile logging and created a log, and Apple Support is requesting a video showing the issue. Seems like they're trying to resolve, but not sure why they can't duplicate the issue themselves. Surely one Apple employee drives an FCA vehicle.

JoMo45 Author

Level 1

29 points

Nov 4, 2018 9:28 AM in response to travtay

I've been working with Apple Support on supplying a video and logs of the issue when occurring. They've been responsive so far, but no solution.

I work for a tech/customer facing company, and when we have incident tickets opened with multiple people reporting the same issue, we start going into P1 status and it's all hands on deck. So far, this issue has 62 people reporting occurrence, I would think that there is some kind of major effort behind the fix. But I'm sure Apple gets all kinds of issue reports, so I don't know their production support cadence.

njeske

Level 1

4 points

Nov 7, 2018 12:40 PM in response to JoMo45

I've been running 12.1.1 Beta 1 for the last couple of days, and the issue still persists. It works sometimes, which is a pleasant surprise, but 9/10 times it's still causing 30 second lockups on the UConnect screen and controls with every track change.

JoMo45 Author

Level 1

29 points

Nov 9, 2018 6:29 AM in response to Majorachre

Gunnaro, that would be great if Apple can review your vehicle live. Not sure how they're not able to duplicate themselves, or if they are, maybe they're working on a fix.

Majorachre, congrats on the SP Charger. Isn't it a fun car 🙂 Love mine

Nov 13, 2018 2:04 PM in response to JoMo45

anyone noticed it getting any better? i had zero issues on my way home from work today. will continue to monitor though.

does apple release silent updates on the phones that we dont see or accept? just a thought i had.

jhnnyx

Level 1

9 points

Nov 27, 2018 7:04 AM in response to JoMo45

I have the same issue using ITunes and Spotify. Spotify will actually stop playing for some reason. I drive a 2014 Ram 1500. I updated Uconnect a month or two ago maybe??

Songs won't advance. Using the buttons on the back of the steering wheel, Uconnect display, and phone. None of this will work. I've even had the phone (IPhone 7 plus) not connect to Uconnect.

8643687

Level 1

4 points

Dec 7, 2018 2:09 PM in response to JoMo45

I have had the same issues. I’ve taken the car to dealership to make sure I had the latest Uconnect software for my Chrysler as well as reset all settings etc on the IPhone XS. Works for a few days then gets worse. I waited for the new IOS 12.1.1 and now same issues again. Any solutions by anyone? Apple have said this has not been a problem really reported by too many but clearly I’m not the only one with this issue.

Dec 12, 2018 5:54 AM in response to JoMo45

Yes, very sad and extremely disappointing. It's hard to believe in this day and age that they can't figure this out. I have an iPhone X (original X from last year) running iOS 12.1 and I can't get it to connect to my brand new 2018 Jeep Grand Cherokee, but the same device/iOS had no problem with my 2013 Toyota Highlander (never had a problem connecting there). Uconnect, and maybe Apple, need to get of their *** and figure this out!!!

8643687

Level 1

4 points

Dec 12, 2018 6:29 AM in response to tstokes378

I couldn’t agree more! And with multi-billion dollar companies like Apple they still can’t get it right. My I-phone 7 on older iOS worked perfectly until I changed to the XS Max and updated the Apple software. Disgraceful and now I have a Chrysler I paid a fortune for which is partly rendered useless when I spend ages wasting time trying to connect the Bluetooth when it decides it doesn’t want to work.

Dec 17, 2018 5:15 PM in response to JoMo45

That does not sound too promising. If this has happened since the release of ios 12 then this must not be a big priority. Uconnect is in all of Chrysler vehicles. It is not like this is in just one vehicle lineup. I supposed the answer is I could get a newer vehicle with Apple Car Play. I am not going to spend that kind of money just to get my music to play in my car. The radio in my truck is fully integrated, so I cannot look at aftermarket head units. I will address this with my dealer, but I don't think they will be able to do much. I don't think replacing parts will fix the issue. I doubt RAM or the dealership will want to pay to upgrade the radio to a newer version with Apple Car play to remedy the issue. I don't even know if they can do that. Hopefully enough people will voice their complaints and Apply will prioritize this. First priority when releasing new OS's should be backwards compatibility, especially with integrated vehicle radios. I am invested in Apple. I have iPhone and Apple Music. If this does not work, I don't have much other options.

Dec 17, 2018 6:18 PM in response to JoMo45

Not all '17's had CarPlay available. My Ram 1500, for example, did not have it as an option, unfortunately. As you said, though, I was also told that CarPlay cannot be added without replacing it with an aftermarket head unit. The newer model units don't fit. It really s u c k s.

Dec 18, 2018 5:52 AM in response to nfolkmann

I did talk with Chrysler customer support last night. They are going to open a case, and have a Uconnect case manager call me in a few days. They want to work with my dealer and determine that all components are running the correct software versions. They also stated there could be some parts that need replaced. I will provide an update when I know more.

BFroggy

Level 1

4 points

Dec 21, 2018 4:31 PM in response to JoMo45

My daughter has a 2017 Chrysler 300 and has had problems since day 1 and now her USB has quit so she can't listen to anything besides the radio. She has the 8.4N w/Nav.

I have a 2017 Charger with the 8.4N UConnect w/Nav and I have an Android phone and I am having all kinds of trouble with mine as well.

8643687

Level 1

4 points

Dec 29, 2018 1:42 PM in response to Majicmeow

Thanks will do. I’m in Australia and that version has not been released yet but I’ll be keeping an eye out for when it does.

Very glad to hear your bluetooth issues issues are resolved it can be very frustrating!

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iOS 12 Bluetooth Uconnect issue