Schlage Sense lock not responding on Homekit

In short, Schlage lied. Apple can’t conform their platform to all the 3rd party accessories. Completely impractical and unrealistic.

Apple supplies it’s hardware compliance specs to developers, and it’s the accessory owners responsibility to comply with and update their apps/product firmware as needed with new releases. (BTW, this happened with iOS10 update as well, and took them 5 months to fix).

I recommend everyone on this page review their app in the apps store with 1 star, and list this issue as the cause. Reality is that Schlage won’t do anything until it starts affecting their bottom line, and the sense is still a very small profit item for them.

https://www.imore.com/how-create-your-own-HomeKit-enabled-accessories

Greetings:

I'm also experiencing issues with HomeKit and Schlage Sense, however; the issue I experience is a barrage of HomeKit notification about my Schlage Sense supposedly locking/unlocking . . . up to eighteen times in a minute! If I view the Schlage Sense lock in the Schlage iOS app., it appears normal (i.e. locked as it physically is). I'm not sure what is prompting HomeKit to register changes multiple times within a short burst. This began after updating to iOS 12.0.1 - prior to that, I had no issues.

I'm tempted to delete the Schlage Sense locks from HomeKit and rely solely on the Schlage Sense iOS app

I could say that my August Lock and Kevo locks don’t have any problem.

My Schlage Sense is giving false notifications about the door being unlocked (or locked). It’s also not allowing me to unlock the door with HomeKit or Siri.

If I use their app within Bluetooth range, it does work.

I think I may end up going to Home Depot and getting another lock instead!

I've got the same issues, I had already the done a factory reset on the Schlage lock (as DarrinM905 mentioned), but I was not as lucky since it did not help.

I have logged out of iCloud on the AppleTV. I have two Apple TVs in the house and changing it from one to the other does nothing to resolved the issue.

Anyone have something else that got the lock back up and running with Homekit?

I was contacted by Schlage’s customer service yesterday for information about the issue. Apparently enough people have reported an issue that their engineering team is looking into a fix. They said they weren’t yet able to recreate the issue, but at least that means they’re working on it (I hope)

I spoke with Schlage yesterday afternoon and they are definitely working on a solution. They aske me several questions - does the lock work intermittently, does it work when on Bluetooth, how far are each of the locks from the Apple TV, etc. Hopefully the get this fixed ASAP.

I am having the exact same problem, I have 3 Schlage Sense locks and none of them respond in homekit since upgrading to IOS 12 on both my Iphone7 and Ipad Pro. I am using the Apple 4k TV as my homekit hub. The only thing that seems to work is the notifications if I lock or unlock the doors manually. I have contacted Schlage but at this time I have not heard back from them yet.

Has anyone downloaded the Sense app update that was released on 10/23/2018? It claims to have a firmware update, but my lock says its on Firmware 4.31 (claims it is the latest). 4.31 has been out for a while so it doesn't look like it sees a firmware update. I have an iPad Air on iOS 12.0.1 that I use as my HomeKit hub. Connectivity barely works. And remote from my iPhone (7 Plus, also on iOS 12.0.1) when I'm out of the house never works. Have gone through all the different scenarios/resets in trying to connect/pair. I was excited when I saw Schlage released an app update, but still no success for me 😟

The latest firmware is 4.3.1

I was excited to hear about the new firmware as well but I think they lied about the update so they can “reset” the app review.

It’s a tactic that many bad app developers use to get a “fresh” start from people.

I’d suggest everyone give them a 1 star review with every update until it’s resolved! I didn’t spend $200 on a lock so I can’t control it remotely or with Siri.

By The Way, my August Lock still works with iOS 12.1

Hi - Just had an update from Schlage Support:

Thanks for reaching out to Schlage Support! I'm sorry to hear you're experiencing problems with your remote use and for the delay in response. Apple has confirmed this is a known issue and are working to fix it. They are beta testing iOS 12.1.1 right now, and so far the results look promising. I'll let you know as soon as we hear more from them!

So looks like the fix will be sorted as soon as iSO 12.1.1 is passed beta testing.

Best
Tony

HomeKit enabled apps require a base such as an Apple TV or an iPad or HomePod.

IF iOS 12.1.1 actually resolve the issue with Schlage, Then you will need to update the device that is responsible for managing all your HomeKit enabled devices

When you stated iOS 12.1.1, there was nothing to indicate which device you were referencing, so I was letting you know that iOS 12.1.1 on my iPhone did NOT resolve the issue. My understanding is that iOS would be the iPhone/iPad, and tvOS would be for the Apple TV. Is that not correct?

My Apple TV is up to date, which is 12.1 (not on Beta). Lets hope the next update resolves the issue.

So when you ask Siri on your phone to “unlock” the door. The request is sent to your “hub”. The hub could be an Apple TV, an iPad (connected to power), or a HomePod.

The hub will then request the lock to perform the unlock operation.

If you could try to update your hub to 12.1.1 and let us know if that fixed the lock issue.

The phone being on 12.1.1 should have no impact on your lock.

I’m having the exact same issue as well. I thought I was an IOS12 issue or an Apple Watch 5.0 issue, but after upgrading both today it’s not - hence searching for these posts. I have three Schlage Sense HomeKit locks, and none of them work, except at close range with Bluetooth. The Home App is totally confused with them as to whether they are locked or unlocked etc. as you all have described. All of my other Homekit devices work fine - just these Schlage locks.

Same problem here. I paid a lot of money to get the Schlage automated bolt locks installed in my home, and they don’t work no matter what I try. I think the solution is to move to a different brand that is more reliable.