iPhone XS Max does not want to turn on

Question

iPhone XS Max does not want to turn on

I got my iPhone XS Max, 64GB, Silver, today, from UPS via T-Mobile and just got it out the box, tried turning it on using the power button on the Right side of the phone and won't turn on. I've Google Searched the issue to see if anyone has posted anything and did not find anything about powering on the new phone. Tried to plug it into the charger with the cable it came with and its been charging for the past 20 minutes and still, nothing. Please advise.

Thank you in advance!

Bryant G. Del Rosario, RN, BSN, PHN

iPhone Xs Max, iOS 12, T-Mobile, 64GB, Silver

Posted on Sep 21, 2018 6:24 PM

Reply

Answer 1

JovonaP.

Community Specialist

Sep 22, 2018 2:00 PM in response to Bryantdelrosario

Hello Bryantdelrosario,

Congratulations on your new iPhone Xs Max! It's my understanding you've just received your new iPhone and it won't power on. I can definitely see how this could be concerning. Trying to charge the iPhone was a great step. The remaining steps in the link below can help with this issue:

If your iPhone, iPad, or iPod touch won't turn on or is frozen

Let us know the results. Please additional troubleshooting steps you may have tried.

Thank you for using Apple Support Communities.

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Answer 2

Oct 23, 2018 11:36 PM in response to Bryantdelrosario

hey, the same issue my dad facing on its new xs max 256gb but I did the google and find the correct solution as force restart phone which I got here 🙂🙂 Thanks. this may work to all guys who have the same issue with Apple xs max.

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iPhone XS Max does not want to turn on

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