iTunes doesn’t recognize Xs max

They noted here that an additional download was triggered once they rebooted their machine.

If you haven't already done it these steps seem to be generally effective:

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

tt2

I had the same problem and after saying I give up working on this for half a day, I googled and found an awesome app that fixed my problem in minutes, iMazing.

I wanted to build my new xsMax using my iPhone 6 backup using iTunes. iTunes just wouldn't recognize by old phone. I downloaded and purchased iMazing and had my new xsMax up and running with my old phone's backup in minutes!

So much more intuitive than iTunes and can even use iTunes backup files, or move data between devices by connecting any two devices using USB.

It sees everything, no bugs. Well worth the cash. Plan to use it as my new backup app for my iPhones and iPads. It can even backup your devices while your Mac is sleeping using mini-iMazing on any schedule you want. I opted for daily. I have moved away from iTunes to a far friendlier third party app on my iMac. I never really understood why Apple would even have dropped backup/restore into iTunes in the first place.

I had this problem, 9:00 PM MST on Sept 27, 2018. I used this forum from Apple and was able to finally solve my issue. My issue was solved after reinstalling itunes, and then going to device manager and doing as THEY say there, letting it look automatically for the update. And it WORKED

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

-Hayden(Arizona)

I needed to reboot the system for the additional download to be triggered. It's installing now...

Yes. You need to reinstall iTunes and it will clear up. iTunes needs to download a new component to recognize the new phones.

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

Near the end of the installation it should announce that a further software update is required.

Install that and iTunes should see your devices.

Or wait for Apple to release iTunes 12.9 for Mac, which will hopefully coincide with the release of Mojave on Monday.

tt2

Was your iPhone unlocked and connected to the computer at the same time as you reinstalled iTunes?

tt2

I have the same problem. But this didn't work for me. I downloaded the (same) iTunes I already had installed (.8) and there was no additional download prompted. Installation was successful. iPhone XS Max still not being shown.

I have the same problem with iTunes 12.9 on Windows 10: while I never had any problems with my older iPhones and with my iPad Pro, I tried all the tricks I found on the net, but I still can't connect my iPhone Xs Max to it. Hopefully, there will be a new version of iTunes soon which will fix the problem!

Hello All….If Turingtest2 is out there, maybe you could help me out with this similar issue I am having with iTunes not recognizing my iPod Touch…I posted it under the iPod section here
https://discussions.apple.com/thread/8586566?answerId=34038876022#34038876022
with one reply.
My case is now with Apple Engineering.
Any help or ideas would be great.

My stuff:

MacBook Pro 17” Early 2011

OS High Sierra - 10.13.6

iTunes - 12.8.0.150

iPod Touch 6th gen - iOS 12.0.1

You're welcome. 🙂

tt2

It worked! Thank you!!!

Worked for me too! Thanks a lot.

You're welcome. 🙂

tt2