Preview keeps crashing

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Level 1

9 points

Preview keeps crashing

Hi, whenever I try to open photos in preview it locks up and crashes. This seems to be a common problem, though more regularly cited in relation to opening pdfs. However the solutions posted on previous threads don't work for me. The commonly posted solution is to delete these files from your library folder:

Containers/com.apple.Preview

Containers/com.apple.quicklook.ui.helper

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Saved Application State/com.apple.Preview.savedState

However my library folder does not contain these files.

Does anyone know how to fix this?

Thanks

Jack

MacBook Pro, Mac OS X (10.7.5)

Posted on Sep 22, 2018 1:17 AM

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Answer 1

Top-ranking reply

Luis Sequeira1

Level 9

73,896 points

Sep 22, 2018 6:09 AM in response to Tolong

That is because you are looking at the WRONG Library.

These folders live in your user account's Library, not the global Library.

In the Finder, press Command-Shift-G and type the following:

and press enter.

NOTE the tilde character at the start!!!

The tilde stands for your home folder.

If you don't put it in, you will end up in the global Library.

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Answer 2

Tolong Author

Level 1

9 points

Sep 22, 2018 6:12 AM in response to Luis Sequeira1

Hi, yes, thank you for giving me the RIGHT answer.

I followed that and was able to find and delete these files:

Containers/com.apple.Preview

Containers/com.apple.quicklook.ui.helper

Saved Application State/com.apple.Preview.savedState

But not the other listed files:

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

(I don't appear to have those files)

I then rebooted and preview seems to work fine now.

Thanks for solving this problem for me, really appreciate it.

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Preview keeps crashing

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