Infographic face missing Mail and Messages complcation

Looks like we are waiting for WatchOS 5.0.1... I spoke to a senior Apple technical support rep this weekend (22Sept2018) and he went off to speak to engineering and get back to me. He just got back to me by email and these are his exact words: "I did get a response back from the engineers, and they told me that they are aware of some of the built-in complications not working with the new faces. As such, a fix will come out as a software update."

Hallelujah! We're saved. I can confirm that 5.1.2, released today, brings the legacy complications like Messages, Mail, Phone, etc. to the new Apple Watch Series 4 faces ("Infographic" and "Infographic Modular"). Yay! Note: it took a while for me to get them to show up - you might need to reboot or create a new face from scratch to get them to show up. But they are there. So excellent!

I didn't have that much luck with re-boots. What fixed it for me was starting a new face from scratch. In other words, don't take your existing Infographic or Infographic Modular face and look for the legacy complications in the list, go to the face gallery and create another new Infographic face, and when you go to set it up the new legacy complications should appear on the list. You can then set up the new face the way you want it and delete your old copy of the Infographic face. Follow what I mean?

The new Infographic faces (new to Watch 4) do not offer either Mail or Messages as configurable complications. Which seems very odd. Unless anyone else has discovered otherwise. Hopefully they will update this shortly - so for now, reverting to old watch face set-up.

J90JGD: I think the root of the problem is that the two new faces introduced some new types of complications: (1) angled corner complications which can fit into a corner and show a symbol as well as a curved sliding scale or text (new Infograph face, corner complications), (2) that big central type of complication that can display text around the edge of the watch face (top center of new Infograph face), and larger richer rectangle complications which can display more data (across the middle of the new Infograph Modular face). Plus I am sure there are additional under-the-hood changes to those complication APIs such as the ability to refresh complication data more often, etc. I suspect that for whatever reason certain of the first party legacy applications like Mail, Messages, Stopwatch, telephone, just have not had their complications updated to work with those new complication slots. Hopefully what happened is more in the nature of delay than deliberate design; hopefully the engineers were just busy fixing other things broken by WatchOS 5.0, or maybe they didn't find out about the new faces/new complications until the last minute because of Apple's strict secrecy policy. If either is the case hopefully it will be rectified soon (as some folks at  customer support have hinted). What we hope is NOT the case is that Apple didn't think we needed those complications updated because we could just stick with a legacy face (such as the old Modular face) if those complications were important to us . That would suck. Like others on this thread, I would like to migrate my most used complications (such as Messages) to one of the fresh new Watch 5.0 faces that really take advantage of the size of the new watch screen. Fingers crossed. AS A REMINDER TO THOSE WHO ARE NEW TO THIS THREAD, PLEASE MAKE YOUR VOICE HEARD - go to this  Watch feedback form and request that the legacy first party complications be updated to work with the new faces: https://www.apple.com/feedback/watch.html

The new faces define a couple new types of complications, for example diagonal corner complications, and richer functionality for traditionally placed ones, so old complications (even first party ones made by Apple) need to be updated to work with WatchOS 5. It is not automatic. That updating has not been done yet. No one but Apple knows why. You are encouraged to give Apple your feedback about this issue - many of the posts in this thread include the link to the feedback form.

I confirm this is now fixed by the WatchOS 5.1.2 released today and even includes "Find my friends" which was not there in the beta. As a bonus it includes the new ECG app in approved countries. Thanks Apple!

Yes, they should appear in the list. Have you tried configuring/designing the new face on the watch and also on the phone via the Watch app? If they don't show up on either when you create a new face, you might want to double check - you might still be on 5.1.1. 5.1.2 came very quickly on the heels of 5.1.1 so many people did not have 5.1.1 installed yet so when they went to do an install 5.1.1 is what they got. So those folks will need to turn around and immediately re-check for a software update to force 5.1.2.

If you are certain that you are on 5.1.2 and the new face trick doesn't work, then check other complications positions - for example, I don't think messages works in the corners - only in one of the four "on face" slots on Infographic. And if that still doesn't work, then reboot both and wait 24 hours. Best of luck!

IWatch 4 - check to see if OS 5.1.2 update is installed. If so and still nothing do this: Customize Inforgraph face for Messages & Mail via the customize function on the "watch" NOT using iPhone App... it should work. For some reason the iPhone App is not communicating all customizations.

Yes! Customize inforgraph w/ messages & mail via the watch, not using the iPhone app... worked.

Hey Chris: the issue is that with WatchOS 5 on the Series 4 devices which introduce the new "Infograph" and "Infograph Modular" faces, the list of complications you can select for use on those faces is severely limited compared to the list of complications you could select for use on older traditional faces on WatchOS 4. For example, the native  "telephone" and "messages" complications are not available on those new faces, but on those very same devices those complications are still available on the older faces such as the traditional "Modular" face and the "Explorer" face. I strongly suspect that what is going on is that the new faces require/define a new type of complication (for example, it needs to be able to be put diagonally in a corner) and many of the apps have not had their complications updated yet (even native ones, which is flabbergasting). As I stated in a reply to this thread,  Engineering is apparently working on it, but it is a really frustrating out of box experience for new Series 4 customers. Thanks!

Your Series 3 watch and any watch prior to Series 4 would not have the Infograph watchfaces - they are an exclusive Series 4 feature. Furthermore, watchOS 5 does not give a watch Series prior to Series 4 the Infograph watchfaces - it does give Series 1 - 4 the new fire, water, vapour and breath watchfaces but the graphics are contained in a circle for Series 1-3 and graphics go right to edge of display on Series 4

XTopherM wrote:

J90JGD: I think the root of the problem is that the two new faces introduced some new types of complications: (1) angled corner complications which can fit into a corner and show a symbol as well as a curved sliding scale or text (new Infograph face, corner complications), (2) ...

...[snip for easy reading]...

AS A REMINDER TO THOSE WHO ARE NEW TO THIS THREAD, PLEASE MAKE YOUR VOICE HEARD - go to this  Watch feedback form and request that the legacy first party complications be updated to work with the new faces: https://www.apple.com/feedback/watch.html

@XtopherM that's an excellent summary which matches my thoughts. No guarantee we are correct but if I had to bet beer on it I think someone else would be buying.

Kind of an odd oversight on the side of Apple here. I just upgraded my Watch Series 3 to Watch 4 and the Infograph face should include messages and mail at a minimum. I provided feedback appropriately. Otherwise, the watch is a major step up as far as I'm concerned!

That said, I did stumble upon this, which shows Apple is going to be updating the list of complications for Apple Watch 4 Infograph Face: More first-party complications coming to Apple Watch Series 4 Infograph watch face

Hope you're well!

You're not addressing Apple on this user to user only forum. So, your comment will go nowhere.

If you want to let Apple know your thoughts, use this link: https://www.apple.com/feedback/watch.html

I don't quite understand why you don't have these complications using 5.1.2. Were you by any chance using Beta software on your iPhone? If you were/are, that could be the problem.