Am I missing something or are the new infographic faces missing complications for mail, messages, and phone. If I am not missing something Apple, please fix this now!!
iPhone 4, iOS 5
Looks like we are waiting for WatchOS 5.0.1... I spoke to a senior Apple technical support rep this weekend (22Sept2018) and he went off to speak to engineering and get back to me. He just got back to me by email and these are his exact words: "I did get a response back from the engineers, and they told me that they are aware of some of the built-in complications not working with the new faces. As such, a fix will come out as a software update."
The complications *should* be available with v5.1.2 so if you are having problems use your (new device) 90 day entitlement to support direct from Apple, (link) Contact Apple Support.
Thanks! After updating to latest software on the watch and rebooting it, it works!
Yes the lack of consistency between available Complications is frustrating. Take the Modular and Inforgraph Modular faces:
You can see Battery and Date are consistent, but Email, Messages and Now Playing cannot be added to Infograph Modular. Likewise Modular cannot display Weather Conditions or Wind (perhaps understandable as Modular is the older watch face).
Interestingly both will show Weather, but present the data differently. And both will show Activity the same.
I'd like to see the Complications settings in the Watch app on iPhone actually show which apps provide which Complications. It's confusing when you have multiple weather apps installed to know exactly what app has made the Complication.
As someone said above, if enough people complain then all the complications that were missed can be added with a software update - we just need to convince Apple these complications are necessary and relevant for the Series 4 watches - I’m of the opinion that the reason why they omitted mail and messages is because on the infograph faces they would make the faces look too ’busy’ and cluttered you can still add mail and messages apps in the watches dock and access them that way
I have noticed that it's not just that the infographic Watch face is missing Apple's native messages, email, and phone apps. Additionally, certain complications on the infographic screen do NOT include data that IS included on other Watch faces. For example, the app Pedometer++ includes the actual number of steps and miles you've walked during the day on all Watch face complications BUT the infographic Watch face. On the IG Watch face, Pedometer++ only shows an icon with a progress ring. Far less helpful and far less INFOrmation. The highly acclaimed (and my personal favorite) fitness app, WorkOutDoors, has a complication for every Watch face but the Infographic Watch face. Both Apple and developers are apparently lagging in getting the infographic screen up to date...making it, at this time, a big letdown. To be honest, I wish Apple would just offer a Watch Face with, say, spaces for 8 complications...3 on the bottom row, 3 on the middle row, and 2 plus the time on the top row. And no need to tell me this is not the place to post suggestions for Apple as they don't read these posts. I know that. I have already sent the 8 complication suggestion to Apple's feedback site and I suggest if others would like this type of Watch face to let Apple know too. Cheers.
It has been a while since I posted a reminder that people can, and should, submit their (polite) feedback directly to Apple regarding this issue: https://www.apple.com/feedback/watch.html. Hopefully that will bring attention and focus to the problem.
Given the lack of participation in this thread, it's safe to assume most people are not having this issue on their Apple Watch 4.
I'd recommend you reboot your watch to see if it solves this. Press and hold BOTH the lower and digital crown (hold past swipe to shut down) until the Apple Logo appears and your watch will restart.
You need to add it back to the complication (it doesn't show automatically)
Got it; found in earlier response to customize on watch vs via the app and they came up! Thank you!
I know me too! $800 later and you can't do what the previous model could. Make sure you send in a recommendation and tell everyone you know to do the same to add this feature:
I already clarified what I said but you didn't seem to get my point. The new modular face feels like a downgrade from the old one. Why would anyone use it if they rely heavily on Messages and Mail complications that are missing. For a lot of people without these there is no incentive to buy the new series 4.
What an idiotic move from Apple.
And I already put in my feedback thanks.
Here's another link for all you other frustrated folks just in case you didn't see it:
Yes, that worked for me also. It's a bit mysterious. Was able to customise to include e.g. mail and messages via the watch, but not via the app (where these new options did not appear). However, trying to 're-cutomize' an existing face (i.e. change the complications again) resulted in the watch freezing up completely. Re-started it and, oddly, all available complications now appear on both watch and app.
It would help if you identify the model of phone you are referring to. You post this in the Watch forum, and there are no indication what Apple Watch you may or may not have. Additional information is necessary to answer your question. Please provide all information about the device you are referring to, since your profile refers to the iPhone 4.
This is disheartening, but the document does say that we should look for software updates. I have to believe that some of the core complications like messages will be updated to work with the two new faces. It would not be technically difficult and there is clearly demand for it, so I have to hope it gets sorted. I know 3rd party developers are hustling to update their complications - Marco Arment, maker of the Overcast podcast app, was tweeting yesterday that he’ll have his new overcast complication in WatchOS 5.0.2, and that he expects that to be out this week. If I can get Overcast, that is 50% of my problem licked, and for the missing messages, I can get a little bit of the missing functionality by putting the portrait of a favorite contact on the face. It does not give me the counter of new messages (!?!), but it does at least give quick access to the messages app. Agree that this is frustrating send disappointing - never crossed my mind that this would be an issue when I plunked down $500 to upgrade a perfectly good series 3 cellular - caveat emptor I guess.
TBH I think Apple has intentionally omitted the ability to add mail and message complications to the infograph watchfaces because there's simply not enough room on the watchfaces to display this information - all I envisage them doing is giving the ability to add the message and mail logos to a blank complication slot and when you touch it it opens in the relevant app. That would make more sense
Infographic face missing Mail and Messages complcation
