Infographic face missing Mail and Messages complcation

Apologies for ignorance, but how do you configure/design the new face 'on the watch'? I have only ever configured new faces on the Watch app on the phone. I do have 5.1.2. - specifically under 'About' I have: 'Version: 5.1.2(16S46) whatever that means....

Are you in the UK or the US? Just a thought but I read somewhere that the new ECG functionality only gives alerts in the U.S. so I just wonder if there are different software versions in different territories?

To initiate the configuration option on the watch itself, you press on the face very firmly. Try to pick a spot between complications so it doesn't think you are trying to initiate a complication.

I am in the US, but my understanding is that the legacy complications part of 5.1.2 are global - only the EKG stuff is limited to the US.

Ah! Many thanks for that....so if I do that, then I AM able to configure the 'new' (legacy) complications on the watch itself... but they still do not appear as configurable options on the app on the phone. Very odd. If the EKG stuff is, as you say, limited to the U.S. then that does suggest there may be more than one version of this update. If so, I'd be surprised if I'm the only person in the UK (Europe?) to come up against this issue....

Anyway, very many thanks for your help.

Yes, that worked for me also. It's a bit mysterious. Was able to customise to include e.g. mail and messages via the watch, but not via the app (where these new options did not appear). However, trying to 're-cutomize' an existing face (i.e. change the complications again) resulted in the watch freezing up completely. Re-started it and, oddly, all available complications now appear on both watch and app.

Same here! Cant customize it with mail, messager or phone. Tried both ways, phone and watch. No option available on the watch. Just shows up on the phone but doesn’t mirror to the watch. That sucks!!!

What iOS version are you running on your phone and what watch OS version are you running on your watch? Are you using beta software on either? Did you reboot BOTH devices when you updated to the latest OS on both devices?

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Your previous watch could display Infograph with all the complications? Where did you get that? My Series 3 can’t even display Infograph after updating to WatchOS 5.

The capability of the new Infograph faces is clearly documented, and functionality of the older faces remains u changed. If they were good enough for you in previous versions you have a choice, use a different face with better complications, or use Infograph and manage without some of the complications until Apple rolls out the software patch.

Cheap? $ almost $1000 for stainless steel isn’t cheap . Everything should have been their from the moment I activate my watch. Not just the message and mail but the Nike run app or just about every app. Take away those stupid favorites who cares!

Something is not right on your end. I've had mail and messages on my Infograph watch face since watch os 5.1.2 came out.

I just want the round ”home kit” Complication to go into one of the 3 ”round” center spots of the infographic screen. No idea why that should need any sort of modification.

Is there any update to this? I just bought the Apple Watch 4 only to be disappointed that this new face doesn’t have messages or mail as an option.

Just did an update and it still isn’t fixed. ☹

Did the release notes say any faces had been updated?

We are now on version 5.1.1 and still no messages on the infograph is this a practical joke??