Infographic face missing Mail and Messages complcation

Am I missing something or are the new infographic faces missing complications for mail, messages, and phone. If I am not missing something Apple, please fix this now!!

iPhone 4, iOS 5

Posted on Sep 22, 2018 7:41 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2018 11:46 AM

Looks like we are waiting for WatchOS 5.0.1... I spoke to a senior Apple technical support rep this weekend (22Sept2018) and he went off to speak to engineering and get back to me. He just got back to me by email and these are his exact words: "I did get a response back from the engineers, and they told me that they are aware of some of the built-in complications not working with the new faces. As such, a fix will come out as a software update."

156 replies

Dec 9, 2018 8:23 AM in response to XTopherM

XtopherM - thanks for that. I tried that also....and don’t have those legacy complications there either. To be clear, I assume they should appear in the alphabetical list of available complications? I’m looking for Mail and Messages but under ‘M’ I have only Moon and Music in all face positions for the infographic face in the face gallery.

Dec 9, 2018 8:37 AM in response to XTopherM

Apologies for ignorance, but how do you configure/design the new face 'on the watch'? I have only ever configured new faces on the Watch app on the phone. I do have 5.1.2. - specifically under 'About' I have: 'Version: 5.1.2(16S46) whatever that means....

Are you in the UK or the US? Just a thought but I read somewhere that the new ECG functionality only gives alerts in the U.S. so I just wonder if there are different software versions in different territories?

Dec 9, 2018 8:57 AM in response to XTopherM

Ah! Many thanks for that....so if I do that, then I AM able to configure the 'new' (legacy) complications on the watch itself... but they still do not appear as configurable options on the app on the phone. Very odd. If the EKG stuff is, as you say, limited to the U.S. then that does suggest there may be more than one version of this update. If so, I'd be surprised if I'm the only person in the UK (Europe?) to come up against this issue....

Anyway, very many thanks for your help.

Feb 8, 2019 4:31 AM in response to terpsmandan

this fully works on my wife’s new Apple Watch 4 but doesn’t work on mine?! When I set using the iPhone watch app to messages complication on the infograph face - it looks like the green message bubble on iPhone app but on watch face mine is blank. Has this been fixed and I’m missing something for my message account?! I’m assuming on mine it’s some setting but no one has said since nov/December 2018 that this is fixed so can anyone help?!!!?

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Infographic face missing Mail and Messages complcation

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