Infographic face missing Mail and Messages complcation

Am I missing something or are the new infographic faces missing complications for mail, messages, and phone. If I am not missing something Apple, please fix this now!!

iPhone 4, iOS 5

Posted on Sep 22, 2018 7:41 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2018 11:46 AM

Looks like we are waiting for WatchOS 5.0.1... I spoke to a senior Apple technical support rep this weekend (22Sept2018) and he went off to speak to engineering and get back to me. He just got back to me by email and these are his exact words: "I did get a response back from the engineers, and they told me that they are aware of some of the built-in complications not working with the new faces. As such, a fix will come out as a software update."

156 replies

Oct 6, 2018 7:05 AM in response to terpsmandan

I have discovered that on my new series 4 with Infograph (I have not tried any other face) not all my email notifications come through when scrolling down fro the top of the watch screen. I get sms, WhatsApp, etc but limited email. However when I go to mail after going to app in dock all my emails are there. My previous series watch did not have this issue. Am I missing something in a setting etc or is this new in the latest version OS??

Oct 11, 2018 2:05 AM in response to XTopherM

XTopherM - I'm sure you're right - on all points. But based on your theory, it still seems odd to me that the two 'headline' new modular faces are inconsistent in the complications they cannot show. Specifically, if the list in the link above remains correct then it looks as if the new Infograph Modular face cannot show 'Alarm, Digital Time, Monogram, Reminders, Stopwatch and Sunrise/Sunset' whereas the new Infograph face can.


I can't quite see why the circular complication 'slots' in the Infograph Modular face (which appear identical in format to those in the centre of the Infograph face) wouldn't be able to handle these. Or is it that this subset of complications can only be specified in the new corner 'slots' which are unique to the Infograph face? But then that doesn't make sense either because I have 'Stopwatch' set as a central circular complication on Infograph..but cannot option it at all for the circular complications in Infograph Modular. Odd.

Oct 13, 2018 5:40 AM in response to Bob Cozzi

In a 1-5 scale of problems where 1 = device will be bricked, and 5 = spelling errors in a dialog, a few complications are about a 4. There are probably other issues which will be taking priority as MUST be in the next planned release package. Apart from an emergency release like 5.0.1 which was critical to resolve charging problems (potentially bricks devices) the schedule should be maintained, with a full test process Before it ships. A few missing complications is not a showstopper, doesn’t make the device unusable or corrupt data.


One thing you can be sure about. Steve Jobs would have fired anyone stupid enough to rush an untested build out of the door as a reaction to screaming and whining from users with an overinflated sense of American Entitlement.

Oct 18, 2018 1:06 PM in response to Branta_uk

screaming and whining from users with an overinflated sense of American Entitlement.

Do you seriously want to go there...
Its great that you personally might not heavily rely on these missing complications like the rest of us but there is definitely entitlement to ALL PEOPLE who buy an expensive upgrade and find out that its actually a downgrade with a bunch of removed features. Yes we are entitled to not having features removed regardless of whether they need to be "reworked" or "recoded" of whatever BS you want to say.

Oct 18, 2018 1:35 PM in response to sonic_375

Sonic_375, so you believe that features have been 'removed'? Just to be clear, could you list these features? - i.e. those features that exist on a Watch 1/2/3 but do not exist on/have been removed from a Watch 4, making this a downgrade? (This is obviously very different to Watch 4 having new, additional features/faces which do not have the full set of complications you were expecting).

Oct 18, 2018 2:15 PM in response to christofferfromcovington

Well, it depends on your perspective I guess. How much should a watch cost? How much are people willing to pay? Relative to conventional mechanical watches, Apple Watches are ludicrously cheap. It's mildly disappointing (as noted above by many) that some of the features we all expected are not there, but those in the know (again above) suggest that they will come. And at no additional cost.

Nov 30, 2018 1:19 PM in response to IdrisSeabright

As a premier and long standing member of your fan club, it would be an honor!!


Here's how I managed to get the latest and greatest:


Me: "But, how can I be on the Discussions forum and help people with their new devices, if I don't have a new device of my own to learn how to help them?"


Partner: "Just get it, you know you were going to buy it/them anyway!"


Only it's a win/win for us both, cuz I buy everything in pairs. We both get the latest and greatest!

Dec 8, 2018 5:21 AM in response to davismitch

4 months later but better late than never. It did not feel good to buy this watch when I did and I did not like having to swipe through faces to see messages/email etc. I had to move backwards. I will not buy early again. Lessons learned. Enthusiasm curbed.

For what it's worth, the macOS Mojave Dark Theme was overdue by a decade... I guess we are actually making progress with these things now.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Infographic face missing Mail and Messages complcation

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.