iPhone XS Max Weak 5GHz WIFI Reception

It has everything to do with the garbage intel modems. I’m surprised no one else wants to saw that. Go look at the iPhone 7 with Intel modem’s and you’ll see that they had issues also

Having the same issues myself. Used to have full bars for wifi throughout my whole house with my X and now my XS Max is struggling to keep 2 bars. It's uper frustrating. Having the same issues at work 2. I still have my X and tempted to return this and pay TMobile the restocking fee.

Thank goodness it's not just me! I actually have NO SERVICE in my house now! Granted, with my X, I was only 1 or 2 bars, but there are literally rooms in my house now where I go to "No Service." It's tremendously frustrating.

Hey everyone,

I’m having the same problem!! I upgraded and it’s making me think this is the worst iPhone (iPhone XS MAX 512gb) apple have ever made!! It’s meant to be the fastest phone on the market!! I got almost full 4G with my iPhone X and now I can’t even get 3 bars of 3G on the new phone! What the? I use my phone to make video calls to adoptees around the world and help connect adoptees world wide, as I am adopted as well, I came on the same plane as Saroo Brieley who made the movie “Lion” so my work is important with helping support other adoptees and I used your iPhones because they were the best to do it on!! I used my hot spot to my iMac to also video call but NOW I can’t do that because I have hardly any reception at all to do ANYTHING!! This NEW iPhone is the worst!!! Please please fix this problem quickly!!

Also please add an option to the phone where you can turn the SWOOSH sound OFF when you send a TXT message!! so annoying having to put your phone on silent every time I want to send a txt message without anyone else knowing!!! ADD AN OFF OPTION

(Other than that love you apple!) lol

Me too, with the Xs Max. I've got my iPad sitting right next to my Xs Max and the iPad has three bars of wifi compared to the XS's 2. My IPad can stream 1080p no problem, but the iPhone is struggling to download a 65mb app.

Having similar issues with WIFI, speed cut in half from my router when doing fast.com speed test. Iphone XS Max loses internet connection via my router. In fact if I go into particular apps, twitter or Instagram it loses connection and goes to LTE mode but I'm still connected to my router. I have other devices that have a solid connection to my router without any issues so it's not the router.. I've rebooted etc, still having issues with my Iphone and keeping it connected to my network. A bug without a doubt Apple needs to take action. Phone reception is not the best, carrier settings updates but still half bar status, which is garbage for the amount we spent on this phone.

I am having the same exact issue & pretty much performed the identical tests you spoke about.. Drops from 5 to 2.4 without anything happening. Actually I found that if I open up particular apps my 5G connection drops, LTE is connected but when I go into my wireless settings on my Iphone XS Max I can still see I'm connected to my router.

So I just got a call from someone saying they are from Apple and wanted to collect logs from my phones to help diagnose the problem. Anyone know if this is legit? They gave me a case number and sent me an email and I can see it matches up when I look at the support page online. But they called my home phone and I don't remember ever putting that down anywhere. It's possible that I entered in somewhere, but can't remember. The person on the phone said they needed me to install a certificate on my phone and send diagnostic information from both my phones to help narrow down the problem. If it is legit, super cool that they reached out already and it's a good sign that they are investigating it seriously. If it's not, beware of a scam going around 🙂.

You should be able to follow the links above from this forum to get to your support radars that are filed. You can confirm it there, and upload the sysdiagnose files they’ll need. That is pretty cool, actually..

Same issue here....extremely weak 5g wifi signal on my XS max compared to my old 7 plus. Hoping for a fix soon as I am having to consistently check if I’m using wifi or LTE and also having to manually connect to wifi every time it drops.

Vivo in Italia e ho gli stessi problemi ** connessione. Noto la differenza perché ho anche iPhone 8 che funziona bene con la connessione: sia alla rete e al Wi-Fi. Xs si connette decisamente peggio. Speriamo che Apple risolva al più presto il problema. Un saluto.

I have the same problem my 7 plus was more stable. The XS Max signal strength fluctuates and sometime drops out into 4G then comes back to wifi. My 4G data has increased alot due to this. No problems with the iPhone 7 Plus

They contacted me on Twitter last night and arranged for a senior representative to call this morning. He seemed to think that the new carrier update, 33.2 on att, might take care of the cell network connection problem. Because I’m not experiencing any functional issues on WiFi in my apartment other than diminished signal strength but no drop in connection or download speeds he did not think there was a problem there. However , again, I live in a one story small apartment. In a larger home I could very well have a significant problem. He plans to call again on Saturday to see what my cell connection experience is over the next couple of days.

They do do seem to be reaching out to people so hopefully a solution will be forthcoming.

This is so frustrating I have been on the phone with Apple 3x today I have the XS Max. I have been trying to make calls because they had me do a reset of my Network Settings. Whoever I speak with say they hear every other word then it says System Failure. I’m nervous because I don’t want the 15 day window to go by without being able to return it and I just received the box to send my 8 Plus back and I don’t want to send it back and get stuck with this. My husband has the same phone and his is just as bad as mine, only thing is his phone doesnt need to go back he was finished with his 2 year plan. I don’t know what to do, how long does it usually take for an update to come out.

Not entirely sure. Again. That may have been tested using pre release software. But apple will make this right within a week or so I guess. They can’t pull an iPhone 4 antenna gate issue by saying we’re holding the phone wrong or wrong case. This is a $1000-$1500 phone. They have to make this right.