iMessage and FaceTime problem

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Level 2

322 points

iMessage and FaceTime problem

Hi guys

My daughter has just purchased a MacBook Air she created Apple ID and all went ok, she can sign into iTunes, App Store etc without any problems, however she is unable to activate iMessage or FaceTime she keeps getting an error message the activation has been unsuccessful and try again later.

She has gone through all the suggested work a rounds on the Apple support site without any success

Any advice you can give would be very much appreciated.

She has no other Apple device other than her new MacBook

iMac (21.5-inch, Late 2013), macOS Sierra (10.12.3)

Posted on Sep 22, 2018 2:30 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,227 points

Sep 23, 2018 10:40 AM in response to trev1124

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Apple Support using Twitter

Or fill out and submit this form.

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Answer 2

trev1124 Author

Level 2

322 points

Sep 24, 2018 6:54 AM in response to trev1124

Hi guys

Thanks very much for your help, my daughter telephoned Apple support and the problem was her Apple ID had been blocked from registration for Messages and FaceTime they had no idea why this had happened bearing in mind it’s her first Apple device and the user ID she had chosen has never been used before. They put it down to a glitch in the registration process.

Once again thanks very much for your help

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Answer 3

Kappy

Level 10

362,007 points

Sep 22, 2018 3:14 PM in response to trev1124

No iPhone is needed to use the features on a Mac. Nor is a Mac needed to use them on an iPhone. On a Mac, Messages is the app instead of iMessage. If you have no success, the contact Apple directly. The computer is under warranty, so she has free support.

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Answer 4

Kappy

Level 10

362,007 points

Sep 22, 2018 2:39 PM in response to trev1124

If you can't sign in to your iMessage account or FaceTime on your Mac

If you get an error when trying to activate iMessage or FaceTime - Apple Support

Get help if you can't make or receive FaceTime calls - Apple Support

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Answer 5

trev1124 Author

Level 2

322 points

Sep 22, 2018 2:51 PM in response to Kappy

Thanks for your reply, I am sure we have been through all the recommendations as outlined in the support documents you provided links to

Can I ask a stupid question, does she have to have an iPhone for the iMessage, FaceTime to work on her MacBook?

She can sign into her new Apple ID on the website no problem it’s just iMessage and FaceTime will no active and it’s been over 36hrs since She first tried.

Thanks again

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Answer 6

Eric Root

Level 10

685,227 points

Sep 24, 2018 8:42 AM in response to trev1124

You are welcome.

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iMessage and FaceTime problem

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