User profile for user: plimit
plimit Author
User level: Level 1
4 points

Iphone 8 proximity issues (The screen is not coming back)

Dear all apple technician and lovers,

I have experienced some issue with proximity sensor for a few days. after I have finished my call, my screen is not back as usual for me to press red end call button. the screen goes black as it should when I cover proximity sensor. unfortunately when I detach from sensor the screen is not back as it should.


furthermore, I did test proximity sensor with voice memo record function. it can be confirmed that proximity sensor immediately go black screen when I cover the sensor. but when I release my finger, it randomly awake immediately or snooze black screen. what is the solution for this? My hypothesis would be software problem as it work fine sometimes.


PS. Iphone 8 with latest os12

iPhone 8, iOS 12

Posted on Sep 23, 2018 11:55 AM

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User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Posted on Sep 24, 2018 12:28 PM

Hey plimit,

Thanks for reaching out about the issues you're having with the proximity sensor. I'd like to help out.

Have you tried removing the case or screen protector, if it has one? Sometimes a case or screen protector can cause these issues.

In order to test for hardware or software issues, a great step to take is to back up the device and then restore and set it up as new.
Back up the iPhone first: How to back up your iPhone, iPad, and iPod touch
Restore and set up as new for testing purposes: Restore your iPhone, iPad, or iPod to factory settings
If your screen is still showing signs of issues with the proximity sensor after restoring as new, then the iPhone most likely has a hardware issue, and you'll want to look into your service options.
Take a look here to find some nearby locations: Apple - Find Locations
Here's some information about seeking service: iPhone Repair - Official Apple Support
I hope that helps! Take care.

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Question marked as Top-ranking reply
User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Sep 24, 2018 12:28 PM in response to plimit

Hey plimit,

Thanks for reaching out about the issues you're having with the proximity sensor. I'd like to help out.

Have you tried removing the case or screen protector, if it has one? Sometimes a case or screen protector can cause these issues.

In order to test for hardware or software issues, a great step to take is to back up the device and then restore and set it up as new.
Back up the iPhone first: How to back up your iPhone, iPad, and iPod touch
Restore and set up as new for testing purposes: Restore your iPhone, iPad, or iPod to factory settings
If your screen is still showing signs of issues with the proximity sensor after restoring as new, then the iPhone most likely has a hardware issue, and you'll want to look into your service options.
Take a look here to find some nearby locations: Apple - Find Locations
Here's some information about seeking service: iPhone Repair - Official Apple Support
I hope that helps! Take care.

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Iphone 8 proximity issues (The screen is not coming back)

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