Bluetooth not working on IPhone XS

Yes, I called Apple many times. They even swapped my new phone out. My problem continues. My X max phone won’t connect to my Mercedes GLC. THe car is update. I have tried everything possible with the phone. My sons have x phones and they connect. My husband has a 7 and it connects. This is a horrible problem. I wish I had kept my 6 plus. It’s very frustrating. The 12.1 update didn’t solve the problem. Either did renaming my phone or registering it or deleting the other phones in the car. Nothing works.

Then this should have been recommended some time ago. Restore your from and NOT from backup. Take it back to it's just out of the box new state. Sign in with your Apple ID. Try to connect to your car. If you can, there is something that was contained in the backup causing this issue. You'll then need to move things back from the cloud, like Apps, Contacts, Photos, Messages, and reset up your mail boxes. Make sure you are saving everything to the cloud before you restore the phone.

Unfortunately I have done that 3 times. It doesn’t change a thing. The phone won’t connect. In fact the phone won’t connect to my brand new desktop MAC. The phone has serious issues. Apple girl thru the 1-800 line was able to see my desktop acreen thru a site she had me login and saw that the x max phone would t connect to my desktop. I believe It’s got to be a known problem.

Have they replaced the phone? No one, I mean literally no one I know is having any issues with Bluetooth. We had a GLC, and our phones connected fine with it. And we now have a 2018 E400 and 2019 E450 and the phones pair perfectly with both cars.

Don’t waste your time setting up the phone as new. It doesn’t help. I wasted hours and hours doing all sorts of troubleshooting both by myself and on the phone with Apple support and sending logs to Apple engineering.

I’ve done every suggestion mentioned in this thread, sometimes more than once. None of it helps.

Yes, the apple store replaced my x max phone that I bought at AT&T with a brand new x max. The problem continues. Idk what phone you have but you are lucky. If you read this thread you will see that other people also have a problem connecting. Maybe you don’t personally know anyone. It is a legitimate problem. Many people have written on this forum with the same complaint as me. It’s a very frustrating problem. Imagine driving in a big city and not being able to use your phone......

I'm not saying the issue doesn't exist, I'm just saying I know a lot of people with the new phones and none are having such extreme issues.

I have, BTW., the iPhone Xs Max, 256GB also I'm on AT&T.

You need to reach back out to Apple, only this time ask for them to assign a more senior advisor to your case. This HAS to be resolvable.

I have the same phone as you. Initially I dealt with the apple people via the 1-800 line. Eventually I dealt with a woman on the east coast. She was more helpful but it is my understanding there is no fix for this. I am hoping a future update will solve the problem. I may look into some sort of aftermarket blue tooth device to get this problem solved.

The advisor I’m speaking to now is so senior that they actually called me unprompted after taking over the case from the other senior advisor I was speaking with. He was from AppleCare outreach support. I’ve given up and bought a device to work around the issue that Apple won’t even acknowledge to me when I speak with them (I don’t expect a public acknowledgement).

What device did u buy ? I need one. I spend some much time driving all over Texas taking my son to swimming and waterpolo. Please respond with what you bought to get Bluetooth working. Thank you !

My Bluetooth works, it just won’t connect to my car’s Bluetooth more than once or twice without failing. It connects to my Bose Bluetooth headphones and my Anker external Bluetooth speaker, just not my car stereo.

I bought this gadget from Amazon and now my phone connects to it instead of my car (the device plugs into the aux jack in my car so the audio is still routed through through my car stereo and comes out of my car’s speakers).

It’s not ideal, but it’s a good enough work-around.

https://www.amazon.com/dp/B011NR0BY8/ref=cm_sw_r_cp_api_VmH-Bb16JWARV

You claim you don't know anyone having problems, and yet everyone (with an Xs phone) has consistent problems with certain manufacturers. Roughly 30% of the people at my job (~60) have their iPhone Xs working with their car. Do you have many friends with iPhone Xs? 😉

It's very rude to come to this thread where people have said over and over again that they've tried all the suggestions you are making, that they are working in depth with Apple support, have spent hours collecting logs on these problems... and then sound off like it's not really a problem.

There are real problems with certain car manufacturers built-in radios and the iPhone XS/Max ONLY. They've been proven time and time again. Please stop insulting us.

Sorry if you don't like to hear from someone who isn't experiencing the same issue you or some others are having. There's nothing rude with letting people who might pop into this thread know that NOT all Xs or Xs Max users have Bluetooth issues. And yes, I know many now who have either the Xs or Xs Max who have no Bluetooth connectivity issues.

And, if you read my posts, I was actually trying to help the poster with their issue.

I'm not insulting anyone. If you took it that way, it's on you. And I never said it's not a problem for anyone who is having I'm sure a very real issue with Bluetooth. But this also has happened with every new generation of iPhone released. And it's exasperated by the many different systems, apps, cars, head units etc., these phones need to connect with. There will always be a fraction of users who have these issues.

That doesn't make it not real. Nor does it make it universal.

Yes, and I’m beyond disgusted!!!! This should not be happening!!! Apple should have been had this under control!!! I have the xs max iPhone 512 gb and to not be able to pair my watch is sickening!!!

I’m having this problem too! Just got the new iPhone xs yesterday and imagine my disappointment when Bluetooth doesn’t work. I’m on the verge of smashing the stupid phone to bits and returning to my iPhone 7!