App store won't update - "we've run into a problem"

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Level 1

11 points

App store won't update - "we've run into a problem"

I have five updates but when after clicking update, a pop-up says: "Apple Media Services Terms and Conditions have changed. To proceed, you must read and accept the new Terms & Conditions." I click 'okay' and then and 'agree' but then a pop-up comes up and says "We've run into a problem". And no update occurs. What is going on and how can I fix this?

macOS High Sierra version 10.13.6

MacBook Pro (Retina, 15-inch, Mid 2015), macOS High Sierra (10.13.4)

Posted on Sep 23, 2018 9:26 PM

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Answer 1

Top-ranking reply

jungseul

Level 1

14 points

Sep 26, 2018 8:32 AM in response to bbubbs

I had the same issue. I resolved the issue by updating the MacBook app-store setting: (scroll down to the bottom, click flag icon, and update your region). FYI, restarting MacOS didn't help anything.

I recently moved to US from Sweden and changed my account setup accordingly while the region of App store on my MacBook isn't updated automatically. I think that the error occurred due to the mismatch between the region settings of my apple account and MacBook app-store.

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Answer 2

Sep 23, 2018 10:31 PM in response to bbubbs

Hello bbubbs,

Thanks for using Apple discussions. Have you tried restarting your iMac? Are you able to log out of the Mac App Store and sign back in to see if the issue still occurs?

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Answer 3

bbubbs Author

Level 1

11 points

Sep 24, 2018 1:58 AM in response to realnanners

I'm not sure what happened but it is working now. I didn't restart or log out...? Oh well..

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App store won't update - "we've run into a problem"

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