iTunes could not sync contacts
Keep getting "iTunes could not sync contacts to the iPhone "xxxx iPhone" because the sync server failed to sync the iPhone".
iPhone X, iOS 12, Syncing to iTunes on a PC
Question marked as
User profile for user:
sterling r
User level:
Community Specialist
Hello Mud08,
Thank you for using Apple Support Communities! I understand that you're encountering an error when syncing contacts in iTunes on your Windows PC to your iPhone X. You've come to the right place for help.
Let's start by resetting your iTunes sync history. You can do that by clicking on Edit in the menu bar at the top of the iTunes window, then click Preferences > Devices > Reset Sync History. After that, try to sync your contacts again. Here is more information about what resetting your iTunes sync history will do:
iTunes for Windows: Devices preferences in iTunes
Specifically, check out this section:
If you still encounter the error when syncing contacts, iTunes Diagnostics can help give us some insight as to possible causes. Try running the iPhone/iPod Touch sync test following the steps here:
Gather and use iTunes Diagnostics in iTunes for Windows - Apple Support
Keep us posted on the results.
Cheers!
Thank you for using Apple Support Communities! I understand that you're encountering an error when syncing contacts in iTunes on your Windows PC to your iPhone X. You've come to the right place for help.
Let's start by resetting your iTunes sync history. You can do that by clicking on Edit in the menu bar at the top of the iTunes window, then click Preferences > Devices > Reset Sync History. After that, try to sync your contacts again. Here is more information about what resetting your iTunes sync history will do:
iTunes for Windows: Devices preferences in iTunes
Specifically, check out this section:
Reset Sync History
If you’re having trouble syncing your iPhone or iPod with iTunes, resetting your sync history might solve the problem. Selecting this option won’t delete any synced information, but the next time you sync, you may be asked to merge or replace information.
If you still encounter the error when syncing contacts, iTunes Diagnostics can help give us some insight as to possible causes. Try running the iPhone/iPod Touch sync test following the steps here:
Gather and use iTunes Diagnostics in iTunes for Windows - Apple Support
Keep us posted on the results.
Cheers!
