iPhone XS Max lightning port charging issue

So Just got my new iphone. and noticed this issue I've been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds. I pick it up, the screen illuminarea and then the charging symbol pops up. ive Tested these only with apple cables. So I’m thinking it’s either a port issue or possibly software. Any ideas or recommendations ?


thanks.

Posted on Sep 24, 2018 11:40 AM

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Posted on Sep 30, 2018 12:50 AM

When I contacted Apple-support, they said it was not an iOS issue but a sw issue that occurred when I set up an iPhone from an existing iPhone or a backup. Therefore there is no need for a bug fix of the iOS. Also they said it was not isolated to the new iPhone XS Max phones. The charging issue should therefore be fixed when I did a factory reset.

438 replies

Sep 30, 2018 10:05 AM in response to xMASTIFFSx

Ive been having the same charging problem and when I wake it it wont start charging till I make the phone, a new 256 xs max, do something like open an app or just remove and then plug in the lightning connector. Im a bit dissapointed that this is the most expensive phone available and it also came with a 5$ charging brick. Im wondering why I went all apple phones, tablets and computer when they are lagging in all aspects of quality, testing and low quality accessories. So add in a fast charger, if it works, and then look at the cost of the phones.

Sep 30, 2018 10:59 PM in response to matias-b

On my iPhone XS Max I turning on the USB Accessories, forced reboot (press up volume button, press down volume button, then press and hold right side button until the iPhone restarts and shows the Apple logo.) Now when I place my iPhone on my wireless charger it shows the green battery charge status icon. Which it didn’t do before. I will continue to work on this under various situations to see if this really is a work around.

Oct 1, 2018 6:42 AM in response to xMASTIFFSx

THIS IS A SOFTWARE ISSUE!


I have a used iPhone 6 running iOS 12. After updating my software from 11.x.x, I too have the charging issue. I still have the good old home button so I have to hit that or the power tab on the side to start charging.


It is annoying, yes, but not impossible to manage. However, people paid triple-digit dollars for a device with a factory software defect. One would assume Apple could have found this in their testing phase at some point for the insane prices they regularly ask for.

Oct 1, 2018 4:41 PM in response to JRSzo90

JRSzo90... Thanks for the suggestion; however, that SAME suggestion has been provided dozens of times on this issue. It doesn’t work for the majority of people; it certainly didn’t work for me. Well, that’s not completely true: Once I toggled on USB Accessories, along with force quitting out, it charged ONCE during sleep mode and then stopped. I’m back to being able to charge only by plugging in the lightening cable while the Xs Max is awake (at least I have that). This definitely appears to be a software issue. At least I hope so. APPLE ARE YOU READING THESE THREADS???!!!

Oct 2, 2018 9:12 AM in response to xMASTIFFSx

My iPhone8 is also doing this after upgrading to iOS12. It refuses to wake up and will charge for a total of 2 seconds before it just stops. I have tried an apple cable in my Dell laptop, a battery pack, and an apple wall charger. The Google Project Fi battery pack is the only thing that will consistently charge it.


Best new feature of iOS12: Apple developed the anti-charging feature. The ultimate act of control from Apple, we only get to charge when they want us to.

Oct 3, 2018 4:53 AM in response to Dogcow-Moof

@William: yeah but unlocking the phone before start should NOT be necessary.

What the majority of people are experiencing is that the iPhone will sometimes/always not start charging (USB accessories option enabled) when

1. They put the phone into idle mode (display off)

2. Wait for a few minutes / >=one houre,

3. And then plug in wall charger


However, in my case it will start charging immediately when I activate the display.

I also tried a hard reset but it didn't work for me.


So, I hope next iOS update will fix this.

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iPhone XS Max lightning port charging issue

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