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iPhone XS Max lightning port charging issue

So Just got my new iphone. and noticed this issue I've been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds. I pick it up, the screen illuminarea and then the charging symbol pops up. ive Tested these only with apple cables. So I’m thinking it’s either a port issue or possibly software. Any ideas or recommendations ?


thanks.

Posted on Sep 24, 2018 11:40 AM

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Posted on Sep 24, 2018 5:53 PM

I am having this issue as well. I cannot tell if it is related to software, haven’t really paid attention to that part. I have an official 29w apple adapter with official Apple USB C power cable, as well as an aftermarket charger. Even today getting off work, i tried to connect it to my car charger and same issue. I set up an appointment with my carrier tomorrow and will be switching the phone.

438 replies

Sep 30, 2018 12:50 AM in response to xMASTIFFSx

When I contacted Apple-support, they said it was not an iOS issue but a sw issue that occurred when I set up an iPhone from an existing iPhone or a backup. Therefore there is no need for a bug fix of the iOS. Also they said it was not isolated to the new iPhone XS Max phones. The charging issue should therefore be fixed when I did a factory reset.

Sep 30, 2018 2:35 AM in response to moni_qwerty

It's funny how no one reads the entire forum. "Note that you don't need to unlock your device to charge using an Apple USB power adapter." The majority of users, if not all, are having an issue charing using an Apple USB power adaptor. Whether it's the one that came with our device or one of the other options available: a 10W, a 12W, or a 29W USB C charging adaptor. Per the release notes it should not be happening.


Also, a few devices are freezing entirely when a charger is plugged into the device. Other users can have their iPhone active, unlocked, and open/in use while plugging the device into a charger and it still does not recognize the cable. It's not an issue with the USB security feature. Again, per Apple it shouldn't be happening with a power adaptor. It shouldn't be happening at all if you set the USB security feature to "On", which allows access to USB accessories while the phone is locked.


Apple support's call to blame a bad back up/restore issue is laughable. Its not that either as devices right out of the box are having this issue. Restore the device from iTunes and setup as a new device, I can guarantee you will still have the issue.

Sep 30, 2018 2:52 AM in response to xMASTIFFSx

I think its related to software not hardware

I own an Iphone X 64gb for 8months and didnt have any issue related to charging until i upgraded to ios 12

Last night i plugged my phone and went to sleep and woke up this morning with my charge at 10%

I had to remove the cable and plug it again to start charging and sometimes i just have to wake up the phone.

Sep 30, 2018 3:11 AM in response to xMASTIFFSx

New to these forums, but my iPhone XS max 256gb in gold also has this issue, but I have found that if I plug the lightning lead into the phone first, then plug this into the apple usb power plug, it starts charging each time, regardless if the screen is on or off.


If I do it the other way around, plug first with the power already on, then plug it into my phone with the screen off it will not charge, have to wake the phone up and plug the lightning cable in again.


My iPhone 8 Plus running IOS 12, no issues at all.


Strange.

Sep 30, 2018 4:48 AM in response to xzicalvin

PLEASE STOP SUGGESTING TO CHANGE THE USB ACCESSORIES SETTING. THIS IS NOT A FIX.


It seems like every page someone suggests that as a fix and while you might think it worked for you (oh and it didn’t, check back in a day or so), it’s not working for everyone.


It‘s an iOS issue that will hopefully be patched first week of October.


/end of line

Sep 30, 2018 5:46 AM in response to xMASTIFFSx

*******UPDATE*******


This has to be software related. I have the problem where once the phone is locked, even if you connect the phone to a power source and unlock the phone and start using it, IT STILL WONT RECOGNIZE THAT IT'S CHARGING.


So I connected the headphone dongle to the phone when locked, unloked the phone and hit play and the music started playing through the headphones.


Another way I tried this was quitting all applications, locking the iPhone, waiting 30 seconds, connecting the headphone dongle while the phone screen was black and then hitting the play button on the headphones (below right ear piece) and the song started right up 😁.


THIS HAS TO BE SOFTWARE RELATED!!!!!!!!

Sep 30, 2018 8:57 AM in response to xMASTIFFSx

Perhaps iOS 12.1 may fix issue(s) and here’s why. (Disclaimer: I haven’t read through all replies.)

My experience has been the following on my iPhone XS Max (512gb), iOS 12.1 beta)

- experienced similar charging issues as described

- enrolled in iOS beta program and upgraded to iOS 12.1 beta

- After 6 of 6 times charging phone in a ‘Sleep’ state

I haven’t experienced charging issues .


I can’t say definitively that iOS 12.1 beta completely fixed all charging issues affecting iPhone XS or XS Max - only sharing my observations.

iPhone XS Max lightning port charging issue

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