iPhone XS Max lightning port charging issue

I am experiencing the same issue when the iPhone Max is in sleep mode, it will not start charging when I plug in either the standard Apple charger and lightning cable. It is the same with the 5W,10W,12Wand 29W chargers. But as soon as I wake or tap the screen, the iPhone starts to charge.

When I contacted Apple-support, they said it was not an iOS issue but a sw issue that occurred when I set up an iPhone from an existing iPhone or a backup. Therefore there is no need for a bug fix of the iOS. Also they said it was not isolated to the new iPhone XS Max phones. The charging issue should therefore be fixed when I did a factory reset.

ios IS the software. If people are going to be forced to start all over with an iphone instead of using a backup then by definition that is a bug. It’s one of the reasons i switched from Android a year ago....easier backups and restoring.

It happens with me only when using the USB type A to lightning cable (the one in the iPhone box)

However , there isn’t any problem

when using USB-C to lightning cable (official cable with 3rd party charger).

Did you read the full note? Needless to say, I have experienced it with official apple adapters and cables as well as third party on 12.0

“Note that you don't need to unlock your device to charge using an Apple USB power adapter.“

It's funny how no one reads the entire forum. "Note that you don't need to unlock your device to charge using an Apple USB power adapter." The majority of users, if not all, are having an issue charing using an Apple USB power adaptor. Whether it's the one that came with our device or one of the other options available: a 10W, a 12W, or a 29W USB C charging adaptor. Per the release notes it should not be happening.

Also, a few devices are freezing entirely when a charger is plugged into the device. Other users can have their iPhone active, unlocked, and open/in use while plugging the device into a charger and it still does not recognize the cable. It's not an issue with the USB security feature. Again, per Apple it shouldn't be happening with a power adaptor. It shouldn't be happening at all if you set the USB security feature to "On", which allows access to USB accessories while the phone is locked.

Apple support's call to blame a bad back up/restore issue is laughable. Its not that either as devices right out of the box are having this issue. Restore the device from iTunes and setup as a new device, I can guarantee you will still have the issue.

I think its related to software not hardware

I own an Iphone X 64gb for 8months and didnt have any issue related to charging until i upgraded to ios 12

Last night i plugged my phone and went to sleep and woke up this morning with my charge at 10%

I had to remove the cable and plug it again to start charging and sometimes i just have to wake up the phone.

New to these forums, but my iPhone XS max 256gb in gold also has this issue, but I have found that if I plug the lightning lead into the phone first, then plug this into the apple usb power plug, it starts charging each time, regardless if the screen is on or off.

If I do it the other way around, plug first with the power already on, then plug it into my phone with the screen off it will not charge, have to wake the phone up and plug the lightning cable in again.

My iPhone 8 Plus running IOS 12, no issues at all.

Strange.

PLEASE STOP SUGGESTING TO CHANGE THE USB ACCESSORIES SETTING. THIS IS NOT A FIX.

It seems like every page someone suggests that as a fix and while you might think it worked for you (oh and it didn’t, check back in a day or so), it’s not working for everyone.

It‘s an iOS issue that will hopefully be patched first week of October.

/end of line

No, changing the USB setting is not a fix. Now after trying activating it, the iPhone won’t start charging when I wake/tap the screen as it did before! In order for it to start charging, I now have to unplug and reinsert the lightning cable when the iPhone is active.

*******UPDATE*******

This has to be software related. I have the problem where once the phone is locked, even if you connect the phone to a power source and unlock the phone and start using it, IT STILL WONT RECOGNIZE THAT IT'S CHARGING.

So I connected the headphone dongle to the phone when locked, unloked the phone and hit play and the music started playing through the headphones.

Another way I tried this was quitting all applications, locking the iPhone, waiting 30 seconds, connecting the headphone dongle while the phone screen was black and then hitting the play button on the headphones (below right ear piece) and the song started right up 😁.

THIS HAS TO BE SOFTWARE RELATED!!!!!!!!

Perhaps iOS 12.1 may fix issue(s) and here’s why. (Disclaimer: I haven’t read through all replies.)

My experience has been the following on my iPhone XS Max (512gb), iOS 12.1 beta)

- experienced similar charging issues as described

- enrolled in iOS beta program and upgraded to iOS 12.1 beta

- After 6 of 6 times charging phone in a ‘Sleep’ state

I haven’t experienced charging issues .

I can’t say definitively that iOS 12.1 beta completely fixed all charging issues affecting iPhone XS or XS Max - only sharing my observations.

Just found out about this issue, so I tried it (with screen off) and yep: Not charging if I plug in the lightning cable to charge my iPhone Xs Max with the screen off. Otherwise, if the screen is on, unlocked or not, it will charge (so far). Bizarre. Anyway, here's hoping Apple addresses this soon.

Same issue on a 256gb XS. Doesn’t happen all the time, waking the phone or flipping the cable seems to correct the issue.

Also noticed when using CarPlay I’ve gotten the phone to become unresponsive (black screen) once until I unplugged the phone from the car.

I have seen a form of this issue on my three year old iphone 6 128GB. Sometimes when charge cable is plugged in at idle, the wake up screen appears after a significant delay and then the phone begins to charge.