Level 1

32 points

iPhone XS Max lightning port charging issue

So Just got my new iphone. and noticed this issue I've been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds. I pick it up, the screen illuminarea and then the charging symbol pops up. ive Tested these only with apple cables. So I’m thinking it’s either a port issue or possibly software. Any ideas or recommendations ?

thanks.

Posted on Sep 24, 2018 11:40 AM

Top-ranking reply

Lenhi571

Level 1

12 points

Posted on Sep 30, 2018 12:50 AM

When I contacted Apple-support, they said it was not an iOS issue but a sw issue that occurred when I set up an iPhone from an existing iPhone or a backup. Therefore there is no need for a bug fix of the iOS. Also they said it was not isolated to the new iPhone XS Max phones. The charging issue should therefore be fixed when I did a factory reset.

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438 replies

Sep 29, 2018 12:42 PM in response to xMASTIFFSx

Have the same problem with my iphone Xs Max, it didn't start charging till i wake the phone and sometimes even if it's awake i should turn the lighting cable side to start charging

ccw315

Level 1

4 points

Sep 29, 2018 5:02 PM in response to Blingus

After applying the settings, restart your ohone

Oct 1, 2018 1:13 AM in response to xMASTIFFSx

Try restarting your iPhone it worked for me

deggie

Level 10

167,525 points

Oct 1, 2018 3:39 PM in response to Community User

If you connect your iPhone to power and then unlock it while it is connected does that work? Also read through this thread to learn how to turn off USB connection security.

Fcub32

Level 1

18 points

Sep 24, 2018 5:53 PM in response to xMASTIFFSx

I am having this issue as well. I cannot tell if it is related to software, haven’t really paid attention to that part. I have an official 29w apple adapter with official Apple USB C power cable, as well as an aftermarket charger. Even today getting off work, i tried to connect it to my car charger and same issue. I set up an appointment with my carrier tomorrow and will be switching the phone.

Fcub32

Level 1

18 points

Sep 24, 2018 6:16 PM in response to Fcub32

I’ve managed to isolate the issue. As you suggest, it could be related to software. If i haven’t interacted with the phone for some time, it becomes unresponsive to a charger being plugged in. But if unplug then lift it and start using it, it will recognize the charger. Still taking it in for a switch.

xMASTIFFSx Author

Level 1

32 points

Sep 24, 2018 8:18 PM in response to LaughingCompas-s

Ok so seems to be a bigger issue than expected. As I tested my wife’s phone and same thing happened. I don’t know if it’s worth to rush and trade out the phone, since same thing can still be happening on other phones due to how new they are. I’m pretty certain this can be fixed with an update. Since the phone doesn’t disconnect charging at any time when working.. It’s just the initial plugin to the port, and once the phone wakes it charges.

If anyone changes the phone out and notices the same or different outcome with the charging issue, please post it here.

Hopefully this can get to apple and this can be resolved easily.

cedae52

Level 1

17 points

Sep 25, 2018 4:24 PM in response to cedae52

https://forums.whirlpool.net.au/archive/2754082

Another forum with some info about connecting lighting jack after the phone has been left flat and sleep for over 20 seconds, that is how you duplicate the iss

Sep 26, 2018 4:27 AM in response to xMASTIFFSx

I bought my new iPhone XS Max 256G on the exact date when they launched, found this problem immediately but I thought it’s just a connection problem in the beginning. However after 2-3 days usage, the problem become more and more noticeable, sometimes it just won’t charge no matter how I tried.

I hope this is just a software related problem and Apple really needs to take this issue seriously since this is not just a cheap smartphone, it’s a luxury one! Can’t believe this is the quality that Apple deliver after costing me this lot!

Sep 26, 2018 6:59 AM in response to xMASTIFFSx

iPhone XS Max 64 Gig, I'm having the same exact issue so is my friend who got his phone the same day as mine. It's getting to the point now where every other time I plug in the phone, nothing happens. I either have to disconnect and try again, and sometimes 2-3 times before It starts charging. I think I may return and buy it again a few months since I still have my old 6s backup.

jayshep

Level 1

19 points

Sep 26, 2018 2:38 PM in response to xMASTIFFSx

Same basic issue, but with a twist. New XS Max 256 GB AT&T running 12.0 (16A366). If I plug it into to my Belkin iPhone + Watch Charging Dock, it begins charging for a few seconds, stops charging, and repeats, over and over. Makes no difference whether I have the phone unlocked or locked when I plug it in. (Oh, and I’ve disabled the USB Restrictor, although that made no difference either.) Same thing happens when I plug it into the USB port of my 2018 Audi A5 Sportback for CarPlay. Starts working normally for somewhere between thirty seconds to two minutes, then loses its connection, then comes back on without my taking any action. I’ve tried different cables, done many hard resets, wiped the phone and started over, got rid of the 12.1 beta 1. No effect. One difference: it seems to have no trouble connecting via an Apple cable to a 29W Apple charger. Reluctant to take it back if it’s software. Anyone else seeing the same behavior with both a charger and CarPlay?

xMASTIFFSx Author

Level 1

32 points

Sep 26, 2018 2:48 PM in response to nlicalsi91

I’ve messed around with my wife’s phone and friend’s phone. Happened to all of our phones. If it’s hardware, They will need to replace a vast majority. I Refuse to believe something as simple as hardware for a lightning port is the issue since it’s been in use for years already. I’m still going with software as the issue.

xMASTIFFSx Author

Level 1

32 points

Sep 26, 2018 3:58 PM in response to sandradeenc

The issue isn’t the phone not being able to charge to 100%. The issue is when u plug the lightning port in the phone while it’s Sleep/inactive. It doesn’t pick up the charge initially. U would have to wake the phone (after 5-10 seconds) and then it recognizes the charge.

Fcub32

Level 1

18 points

Sep 26, 2018 6:45 PM in response to Davetheraveuk

I swapped my phone. I had wanted a bigger capacity anyways so it was two birds with one stone. I would recommend people holding onto their device. I switched to different capacity XS Max and still same thing. Curious to know if the smaller XS shows this.

Sep 26, 2018 10:53 PM in response to 卓翰from台中市

Best way is to get this forum discussion flagged up by a mod or get a YouTube review of phones to show the issue therefore causing people to test there phones in a mass amount, as such bring it to apples attention.

I’ve noticed how we don’t seem to have any official response as of yet. Also to note if the phone is turned off and you plug the charger in it works first time.

With no issues so it just seems when it’s like in a sleep/ inactive mode it’s effected while the phone is turned on. I have yet to let the phone run out of battery and test it.

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iPhone XS Max lightning port charging issue