iPhone XS Max lightning port charging issue

Cult of Mac and Patently Apple also did news articles on this issue as well. It's spinning a bit more and users with this issue are getting more support. Apple will need to say something about it (hopefully) after the weekend. It's ridiculous that this issue made it into the public release. If it's a software issue, there were multiple betas for iOS 12 and it still hit the final release... Why have a beta program? Was this a known issue that developers found and reported it but Apple didn't get it in time? Did Apple ignore it? Our is it something that developers missed because it's a hit and miss issue?

Same problem on iPhone 6 I need to unlock it to charge it And then still 2 out of 3 times it won’t detect my cable!

Seriously I don’t get this how can such a bug exist?!? I really get the feeling that since 2 or more year you are rushing development and dont actually test your hard and software. If you really want to use less recourses, release a new phone very 2 or even 3 years this should give you enough time to come up with something really innovative and tested.

The only reason I stick with apple is IOS if a third party would run IOS I would have switched phones.

The last phone worth buying was the iPhone SE.

I want to take this chance to also mention my disappointment with the iPhone XR you had the chance to make a real great phone by making an new iPhone SE same design edge to edge display newer hardware. this phone would have looked stunning and I bet if it would haben been priced around 500 dollars It would have given you a record in sales.

Oh well just keep ignoring our wishes if you had looked at YouTube for some inspiration you would have seen great renders of truly great design.

Also even in iOS 12 when you enter an address you have to type it out if you want to enter a house number why whhhy can’t you take a look at google there you can click on a little arrow to chose the streetname and then just add the house number...

Common Apple you have to do better please don’t tempt me to switch to Android....

Sorry to vent my frustration with apple here but I rarely comment on anything but this has been boiling for quite sometime.

Cheers Chris

I switched from Android (galaxy s9+) to the iPhone (xsMax) this last Tuesday and I’m loving it; however, I was not aware of this issue and my iPhone is doing it, sometimes it pics it up but it won’t after it idles for 5+ seconds. I’m not too worried since I’m still under warranty but I hope that it doesn’t not affect the charging negatively in the long run.

I’m actually thinking of passing through a T-mobile store soon to see what they tell me.

This problem is far more widespread. Sometimes I get home and plug in my cable. And it won’t charge, I clean the cable top and still won’t charge. Plug in the cable to my iPad and it charges, plug the iPad cable in doesn’t charge. Wait 10 mins it works again. I’m on an iPhone 8. Any one else getting that problem?

Personally I think the "problem" isn't really a problem, it's a security measure. Apple is heavily fighting against the bruteforce attacks most have heard about in the last couple of months. One of those measurements is, that the phone "kills" the connection to the lightning port 30 seconds after the phone locked if nothing is connected to it. As far as I know this is not really a problem because in the security settings you can allow that USB accessories are able to communicate with the phone while it's locked.

I have an iPhone XS Max and when the phone is in standby and I plug it in without waking it up after about 20 seconds the phone makes the normal charging sound and also normaly starts to charge. Just to make everything clear I used the original iPhone charging brick and with USB accessories settings allowed and denied.

I also tried it out on my old iPhone 8 and got the same results, so I guess it's because of iOS 12.

Agreed, how something like this could be allowed in the final release is beyond me. Some users on this thread have mentioned upgrading to the iOS 12.1 beta actually fixed the issue but some have said they are still having the issue. I’d like to see what Apple have to say about this. Personally I never had any issues on the public beta (which I ran on my iPhone X) and I never had any issues on the official release on my X. but after upgrading to the Xs max I’m having the issue. I feel that maybe its something that the developers missed as it’s a hit and miss and not everyone had the issue. But nonetheless Apple need to get on to patching this issue ASAP.

I think is a bug on IOS12 related to the new feature in the "FaceID & Passcode" section. "USB Accessories" . Unlock iPhone to allow USB accessories to connect when it has been more than am hour since your iPhone was locked.

Try enabling and then disabling that option. They should issue an update for IOS12 soon, there are some bugs that need repair specially this one.

Hello xMASTIFFSx,

Sorry to hear about the issue you're facing, this is a software issue. What you could try right now is:

1)Switch off your iPhone and plug it in the charging port to see if it's turns on.

2)Connect the iPhone with iTunes while iPhone's screen is off(Idle, Not switched off) and see if anything reflects on your iPhone and you can access it.

3)Turn off the "USB Accessories" feature

Settings-> Face ID-> USB Accessories, Toggle Switch.

If the issue still persists,

Try "Reset all settings"

Settings-> General-> Reset-> Reset all settings.

And try plugging in.

Meanwhile, you can lodge this by Telling to Apple Customer care about this problem via a Phone call(Use the Provided number of the country you live).

If this issue is in future identified as a Bug in the software, Apple will fix it with an upcoming update ASAP

Have a great day!

This exact issue has been happening with my iPad Pro 10.5 since iOS 12 update. Trying to find other devices having similar issues other than iPhone XS & MAX. iOS 12.1 beta does NOT fix this issue.

I'm having the same issue. Going to go see if I can exchange my Max tonight to see if that resolved a problem. If that doesn't work, I think it may be time to finally part ways with Apple.

Apple's quality control has significantly dropped. This stuff never use to be an issue.

Hi,

I have same problem, it won’t charge until I touched the screen and also noticed that, it sometimes abruptly restart. Don’t know what’s going on with this iPhone XS Max.

Guys, today I’m going to Apple Orchard (Singapore) for report this issue. Let’s see what they can advice me. I will update here again.

Honestly, they should solve this issue ASAP. Because this is not a CHEAP phone.

This has been suggested several times over the 13 pages this forum has become, its not a solution for everyone and "turning it off" is not the proper solution. It should be ON. It's under ALLOW ACCESS WHEN LOCKED: Turning this function on allows USB accessories to connect to the device when locked.

From the phone with the feature turned on:

"Turn off to prevent USB accessories from connecting when your iPhone has been locked for more than an hour".

Plus it doesn't matter if this function is On/Off.. My device could be on, unlocked, and in use while I'm plugging it into my iPhone XS Max and it still does not recognize the charger is attached..

I really wish people would read the full forum instead of recycling "fixes" they found on tech videos..

Read people, its still a thing..

I fear it won’t stop. It’s kinda like when I was searching the web for coverage on this before today. All i could find was articles that suggested the user was doing something wrong or needed to change a setting. charging your phone has nothing to do with data transfers. I fear those who think this setting change worked are not fully testing. How can one problem have so many different variations? I cannot wait for Apple to explain.

I have tested my device over and over and I do not have a problem since I changed the usb Accessories setting and restarted device . I have an iPhone XS Max SIM free bought directly from an Apple brick and mortar store.

I know and it ***** for affected users. A $1,000+ device should not have an issue like this one.

I added a comment to one of zollotech's videos on YouTube and he informed me that iOS 5.0.1 for the Apple Watch that is out now was supposed to fix the charging issue on that device. Today he posted a video about the iPhone charging issues and stated his Apple Watch is still having an issue even with the update. Then late last night, I posted a comment to Unbox Therapy and asked him if he was having issues with charging as well and he made a video this morning and was able to recreate the issue (perfect timing). Sounds like there have been quite a few users reaching out to these guys to shed more light on the issue. Hopefully its only a software issue and Apple finally says something..