iPhone XS Max lightning port charging issue

I hope it’s just software related. Now that i’ve switched my phone, I now have the pleasure of going through a process to cancel my monthly Applecare on the old device and hassling with Apple to acknowledge the purchase date of this new phone.

I honestly think this is a issue with ALL XS max iPhones. I think most people just don’t notice it, I noticed mine the first day and have been asking my wife about her’s since I noticed mine and she was confident that her XS max didn’t have that issue to finally today when I checked I discovered that hers had the same issue as well I have a Silver XS max 256 and she has a gold XS max 256

Update

The problem started up again about 2 hours after I erased all data from the phone. No matter what charger I use (usb cord in my jeep, 61w charger for MacBook Pro USBC to Lightning, or supplied charger in box) I am still having intermittent disturbances while trying to connect to a power source.

Unfortunately, no matter what charger or cable I use, the problem is still there. i have an Apple fast charge adapter and one that’s aftermarket. Has anyone observed this issue in the smaller iphone XS?

Just I’m wondering how could this issue escalates enough to catch Apple’s eyeballs and respond to the matter officially?

Only us a bunch of people here trying to figure it out seems only licking each other’s wounds after all.

Yeah I'm on that thread too. It seemed to work for me initially.

I tried it out at work with USB C to lightning cable, failed again.

At this point its pretty hit or miss no matter what we do.

*****.

Its a problem because I left my phone on the charger one night, and it had not charged all night.

I'd to go to work with 15%. I'll test this more at home this evening.

If there's no fix, I'll considering returning it.

Alright guys, like some of you even I've tried every possible thing at this point.

iTunes Restored, tried different chargers, different cables, that USB setting thing, thats everything.

Absolutely nothing seemed to get me the consistent charging detection.

My iPad lights up in milliseconds every time I connect to a charger. Phone gives no response.

My colleagues iPhone XS doesn't seem to have this issue. So maybe only the Max does?

Gonna go in to the store tomorrow and try my luck with an exchange.

I'm not hopeful of that though.

I'll keep ya'll posted.

Hi Erica

Hope this pays off..

what colour phone do we all have btw as I was aware apple outsourced some of the devices to be created by a 3rd party

Tried swapping the phone same results.. kinda driving me up the wall.. so I hope they fix it ASAP...

Either it’s a batch issues or are phones all originated from one factory if it was software I would expect to see it doing it to every iPhone Xs max.. though I could be wrong

Can't believe more people aren't noticing and reporting it.

I'm sure its happened with many more people if software is the issue.

Maybe if we get some YouTube exposure on this it'd sped things up.

I just tweeted this thread to @jon_prosser (front page tech). His channel has been in the tech news circles recently.

Please tweet to him any others, maybe one of them reports on this.

Software issue? Are you sure? my friend just came over with his XS Max and we tried to reproduce this issue....and his iPhone does NOT show this problem - whereas mine does show this issue every single time i plug in the lightning adapter after screen turns of for 5 sec.

yes....I know...but it is exactly like I said....his XS Max works every time when he plugs in the cable...even after his phone is in sleep mode for more than 10 min.....

mine does have the issue every time i plug in and display is turned off

Yeah I’m pretty sure its a software issue too. Let’s just hope some sort of update patch comes out soon to address the issue. Also I feel like if it was some sort of hardware issue with the physical port or an internal chip then it would also happen when the screen was on don’t you think, and it doesn’t happen when the screen is on only when it’s asleep

I normally always participate in the betas. For a while I even had developer betas installed on my 8 Plus. (huge risk). The only reason i hadn’t installed on my XS Max yet is I wanted to be aware of any non-beta related issues.

With that said I have never really had any problems with any betas aside from an app not working here and there. It’s early for me to say this charging issue is fixed, but i will keep testing.