iPhone XS Max lightning port charging issue

So Just got my new iphone. and noticed this issue I've been having. I connect the lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work. I started to test it out. And I noticed the times I plugged it in, and I get no charge, I‘d leave the phone alone for 10-15 seconds. I pick it up, the screen illuminarea and then the charging symbol pops up. ive Tested these only with apple cables. So I’m thinking it’s either a port issue or possibly software. Any ideas or recommendations ?


thanks.

Posted on Sep 24, 2018 11:40 AM

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Posted on Sep 30, 2018 12:50 AM

When I contacted Apple-support, they said it was not an iOS issue but a sw issue that occurred when I set up an iPhone from an existing iPhone or a backup. Therefore there is no need for a bug fix of the iOS. Also they said it was not isolated to the new iPhone XS Max phones. The charging issue should therefore be fixed when I did a factory reset.

438 replies

Sep 28, 2018 11:13 PM in response to vedanthk

Hi vedanthk this is my issue too , I’ve sent videos to apple for them to pass on to there technical team , hoping to hear a response ASAP though I’ve been told it could be a week. Though I’m still unsure if this is caused by hardware. Could be defective batches. Or most people with a iPhone use wireless charging if you try it first time on a wireless pad it works without a issue. As such will never notice this issue unless they have to plug it in which could be months.

Sep 29, 2018 6:31 AM in response to muralikbk

I have the same exact issue at first I did think anything of it, but now the issue has become more and more noticeable. Where I would plug my iPhone XS Max 64 GB in for a charge and the phone would not recognize that it is charging until I unplug the cord and reinsert the cord. Apple needs to fix this issue as soon as possible because we did not spend top dollar on a non functional device.

Sep 29, 2018 9:21 AM in response to xMASTIFFSx

I found about this issue after Unbox Therapy made a video on it, I have a gold xs max 64gb, i tired everything on this thread to re-create the issue, i charge with the 29w usb-c fast charger, didnt lift it, left it for like 10 mins, plug it in, and it works, i have not been able to re-create this issue at all. Maybe it is a hardware issue? if it was software would it not affect all of us

Sep 29, 2018 9:46 AM in response to Krammj

its like people don't read, i know its coming from good intentions but please read, people have stated that even with doing this, they have encountered the issue, i've spent the last hour trying to reproduce the issue on my phone, fortunately to no avail. I hope it doesnt happen to me, the phone costed $1200 after tax, i'd be tight

Sep 29, 2018 11:06 AM in response to xMASTIFFSx

Not to muddle this thread but I have a new iPhone 8 which I tried charging wirelessly overnight and noticed not charging once the phone is idle on the wireless pad. I don't know if this is more to do with the wireless charger, the phone moving during the night because of a taptic notification, or potentially this is an iOS 12 software bug. Any insight would be helpful.

Sep 29, 2018 1:03 PM in response to AconorA

Cult of Mac and Patently Apple also did news articles on this issue as well. It's spinning a bit more and users with this issue are getting more support. Apple will need to say something about it (hopefully) after the weekend. It's ridiculous that this issue made it into the public release. If it's a software issue, there were multiple betas for iOS 12 and it still hit the final release... Why have a beta program? Was this a known issue that developers found and reported it but Apple didn't get it in time? Did Apple ignore it? Our is it something that developers missed because it's a hit and miss issue?

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iPhone XS Max lightning port charging issue

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