iPhone XS Max lightning port charging issue

Hi there,

i have the same issue, i bought an Xs Max 2 days before.

When the screen is off and i plug the cable in, nothing happens. Sometimes it begins charging when i tap on the screen, sometimes don't!

Most of the times i need to re-plug the cable to start charging.

I am thinking returning the device and get a refund. That not supposed to happen on a device of 1500€...

Chris

The guy over at UnboxTherapy is saying someone who claims to be an Apple employee (or former employee) has anonymously tipped him off to a potential reason behind these issues. Time will tell. Maybe Apple will put something out tomorrow.

Having pretty much the same problem, only mine charges with my iMac pc. When it does this the batter gets hot. Does your batter get hot when it charges? It didn't use to and it would seem that all this started after an update. Hope it's fixed soon.

I am having major issues as well! I finally updated my iOS 2 weeks ago. My headphones and mic do not work. I cannot use Siri or voice text. I cannot put my phone on speaker on a call and cannot hear when someone calls.

I normally do not complain about Updates but the fact I cannot use my phone for phone calls is ridiculous.

I recently bought a Brand New Iphone XS Max (about 4 days ago) and it seems impossible to charge the phone! So frustrating. I plug the phone in and it takes an upwards of 3+ hours of solid charging and non-use of the phone to accomplish a 100% charge.

Has anyone else experienced this same issue? Is there anything that can help to fix this? I am using the standard issue Apple Square Charging Port and Lightening Cable that were included in my iPhone Max box.

Yes, I too have this issue. Phone doesn’t charge if plugged in whilst asleep.

I also have an issue when I plug it in to my iMac via USB. iTunes sees it, but I get a message on the Mac saying ‘a software update is required to connect to this phone’. It then tries to download the update and says ‘can’t install the update as it is not available.’

The phone constantly starts and stops charging.

All my software is up to date.

I have the same problem with my iPhone XS Max. Bought it on Saturday, and got it back to the Birmingham shop (UK) on Sunday. They replaced the phone but the new one has the same issue. The shop have no idea about the problem that are affecting the XS Max phones or either how to procedure. Still with a broken phone and no idea about how to procedure. It's a huge shame and a big disappointment

My issue is slightly different. I have a new XS 356 go. I use a Belkin phone/watch charge stand. When I plug my phone in, it starts charging for 4 seconds, then shuts off for 5 seconds. This happens continuously until phone is fully charged. The duration between start and stop can vary a bit but it’s very regular.

64GB Gold Xs here. Tried just now, no charge when plugging in and continues to not charging even after waking it up (kept it plugged in). I actually never saw this issue before because the way the phone unlocks when you pick it up makes this issue really rare.

Gort1 wrote:

JRSzo90... Thanks for the suggestion; however, that SAME suggestion has been provided dozens of times on this issue. It doesn’t work for the majority of people; it certainly didn’t work for me. Well, that’s not completely true: Once I toggled on USB Accessories, along with force quitting out, it charged ONCE during sleep mode and then stopped. I’m back to being able to charge only by plugging in the lightening cable while the Xs Max is awake (at least I have that). This definitely appears to be a software issue. At least I hope so. APPLE ARE YOU READING THESE THREADS???!!!

No, they aren't.

I have this same issue. I woke up this morning to a battery level of around 80% and thought it was odd. Then I put it on the wireless charger while I responded to emails and such to top it off. It then was brought to my attention that this was a potential problem with the iPhone Xs Max. To my disappointment, I tested my iPhone Xs Max 256gb with the lightning cable and it does not charge AT ALL. I am very frustrated that I spent $1,250 on a phone and it does not even charge. Apple fix your product!

I really love my phone and I still haven’t sent my 8 Plus back in for my trade in just in case i’ll have to take this back. Yesterday my XS Max would start running warmer than usual doing mundane tasks. I think it’s due to poor signal and the phone keeps spending extra battery power searching. I have not had a full 4 bars to my knowledge since i’ve upgraded. There was one day my phone just would not recognize my 5Ghz home wifi band. I literally had the 8 Plus and XS side by side, and the XS failed to see it. I understand that poor cell reception is more ambiguous as to the cause - could be the phone or the AT&T network. But to not find my WiFi ain’t cool.

While many misinterpreted or misunderstood. The USB accessories settings, it is not a cure all for the issue. My phone, when connected to my Belkin phone/watch stand exhibits very odd behavior. The phone cycles charge on/off almost every few seconds regardless of USB accessories setting or screen lock. This doesn’t happen with my old 6s nor my wife’s SE. I have tried this on 2 different stands with the same result. I think something still stinks in the charging software.

I also had the same problem with using the lightning to 3.5mm headphone adapter. Music was playing through the speakers not my headphones! But I’ve tried a lightning to hdmi adapter and not had an issue. Could be the phone was awake already. But leaving it connected for a bit it would still be connected. But charging still required waking up the phone...hope this gets fixed in a IOS update shortly....Apple are you listening to people?