iPhone XS Max lightning port charging issue

I know there are a lot of posts, but you have to read them before asking questions that have been already answered. If you iPhone charges after unlocking, then it is not a bug, but a new security feature that can be turned off in settings. If it still won't charge after unlocking, then you have a problem that should take you to the Apple store.

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OK I have the same problem with my max Apple did diagnostics on the phone said nothing wrong with hardware has to be software this is my fix that I have found so far by hooking the lightning cable to the phone first and then plug it into the power block seems to charge every time.

I’m pretty sure this is software. Also if it was hardware it shouldnt just happen in sleep mode/ inactive mode. I expect swapping the phone will just give you another phone with the same issue confirming it’s not hardware or if it is they have a mass problem. As you said you checked it on 3 devices all showing the same issue... if this is the case in the uk under the trades description act this product is unfit for purpose as such will cause mass recalls. I recoken in the next couple of day this issue will become bigger across the forums though it will help if we. Keep watching the forum for any new people reporting It and directing them hear to see if it’s the same issue.

It is happening to my iPhone Xs as well. I think if it was hardware related, you would be able to make it stop charging my moving the lightning cable ever so slightly in the port. I Have tried that and it still continues to charge. It definitely sounds like a software issue as the Google Pixel 2 had a similar issue. Users weren’t able to use quick charge. Google sent out an update fairly fast, and that issue was resolved. My IPhone 8 Plus, which I traded in, did the same thing as my now iPhone Xs did after updating to iOS 12. It would also say it was still charging for a few seconds after I took it off the charger. If it is hardware related, it sounds like a pretty big recall that Apple is going to have to do! No new phone will ever be perfect, all of them have quirks we have to live with to some extent!

I've noticed this issue as well. First I thought it was a faulty cable and used the one from my iPad. But the same thing happened with that as well. It seems like a software issue it works every time the screen is on.

Another thing I've noticed is I don't even need to wait 20 seconds after screen turning off to reproduce this issue. It's pretty much instantaneous. I unplug my phone from the charger, turn off the screen, and after a couple of seconds I reconnect the charging cable. It won't charge.

EDIT: I could reproduce the issue EVEN WITH SCREEN ON. The factor is inactivity for at least 3 to 10 seconds - screen on or off. What I mean is- don't move the phone, don't touch the screen, do not give any inputs or do anything on the phone for a few seconds. Plug in the lightning cable. It won't work. Now touch the screen and replug the cable, it starts charging. Verified this many many times.

Very disappointed with this issue. Can't believe an almost $1400 device has such issues with basic functionality.

Same issue here... It doesn't matter if the phone has been in my pocket, sitting on a desk, or being in use.. It will not recognize the lightening cable the first time it is inserted. Sometimes unplugging it and plugging it back in works, sometimes it doesn't.. Sometimes I need to unplug it and flip the plug over and then plug it back in.. I heard 5.0.1 for the Apple Watch fixed a charging issue with that device so hopefully an update is coming out for the XS and SX Max. After the bugs/issues with iOS 11, I thought we saw the end of issues like this one. How is battery life for you? Mine seems to be lacking.. I remember when the X came out last year, I could charge it and leave it unplugged all night and not loose any battery life.. On the XS Max, I unplug it before bed and I loose 2% to 5% in seven hours..

I've tried using the cable and charger that came with my XS Max, a lightening cable attached to my MacBook Pro, the cable and charger from my one year old X device (that did not have this issue), a 29w Apple charger with USB-C to lightening cable, one of the many extra cables I have accumulated over the years, and a different outlet thinking it was an issue at my house. It's the same thing, the device does not recognize its being charged the first time its plugged into a charger/computer. I've restarted the device, restored the device (from my MacBook Pro) after I had AT&T unlock my device (the 2nd day), I have the USB extra security setting enabled already. Outside of having my device replaced or calling Apple, I'm pretty sure I have everything covered.

The Apple Watch had a charging issue, reviewed the release notes for 5.0.1 and the charging issue is listed as a fix. Hopefully it's a software issue. With the XS Max being as popular as it is, it would be terrible to have a hardware defect on a percentage of this device lineup..

When I spoke with a supervisor yesterday at Applecare they stated to me that Apple is not going to do anything about yet because they don’t have enough complaints yet. We need someone with a bigger platform such as a YouTube channel to get this issue out there, so more people can become more aware and complain to force apple to address this issue

Yeah I tried tinkering with that setting as well and no dice. My original was the silver 64gb XS Max. I traded for a gold 256gb max. I am currently on 12.1 beta and the issue seems harder to replicate now. Has anyone else tried updating to the iOS 12.1 beta?

You should try going to Settings> then Face Id and Password> then USB Accesories, and turn that off. See if that helps in any way and if it does, let me know. I'm looking forward to buying one myself. That'd be helpful.

I switched from Android (galaxy s9+) to the iPhone (xsMax) this last Tuesday and I’m loving it; however, I was not aware of this issue and my iPhone is doing it, sometimes it pics it up but it won’t after it idles for 5+ seconds. I’m not too worried since I’m still under warranty but I hope that it doesn’t not affect the charging negatively in the long run.

I’m actually thinking of passing through a T-mobile store soon to see what they tell me.

Hello xMASTIFFSx,

Sorry to hear about the issue you're facing, this is a software issue. What you could try right now is:

1)Switch off your iPhone and plug it in the charging port to see if it's turns on.

2)Connect the iPhone with iTunes while iPhone's screen is off(Idle, Not switched off) and see if anything reflects on your iPhone and you can access it.

3)Turn off the "USB Accessories" feature

Settings-> Face ID-> USB Accessories, Toggle Switch.

If the issue still persists,

Try "Reset all settings"

Settings-> General-> Reset-> Reset all settings.

And try plugging in.

Meanwhile, you can lodge this by Telling to Apple Customer care about this problem via a Phone call(Use the Provided number of the country you live).

If this issue is in future identified as a Bug in the software, Apple will fix it with an upcoming update ASAP

Have a great day!

After updating my phone to 11.4.1 now the phone some times switch off automatically and again it get on.

This happen many time and when it happenes the battery level show 4% and gets down and it doesn’t get charged.

This have for many times and when I turn off the phone and plug in to charge it turn on automatically.

If I turn of the phone for 1 days then only it start working again good.

Please help me and solve my problem

Phone model-6s

Hey man,

That's unfortunate, Being a Samsung user, it hurts me to see this, I imagine this is very frustrating. However, as I do not have an IPhone, I can try to help as much as I can, I can't deal without the phone charging either, however, I can try as best as I can to help, although I can't guarantee anything, I have a few suggestions:

1.) Update the phone to the latest IOS version

2.) Restart the phone

3.) Check the battery settings on the phone

4.) Plug the phone into the latest iTunes version (and Windows Ver.)and Latest mac Version and see what it says (whether it needs to be updated or not)

5.) Try to Backup/Restore data
6.) Unfortunately, reset the phone.

However, it should not come to this, apple having iPhones over $1000 and having a lightning port issue, I honestly think Apple should use USB-C, However, I do not see that happening in the near future. If you guys have any success, make sure to reply and mark as helpful 🙂