iPhone XS Max lightning port charging issue

Having the same issue. Just finished an online chat with Apple. The rep did not know this was a known issue. I sent her this thread's link but they are unable to access while on their work Macs. Similar to others, her recommendation was to exchange my phone. I told her no and referred to everyone on this thread who had already done that without success. She then transferred me to a "Senior Advisor". First, he recommended an exchange, then a Factory Reset. I said no to both. I asked how would this get escalated to Apple and he set me up with a call back tomorrow with another Senior Advisor plans to gather additional info and -- supposedly -- "send to [their] engineering department".

Alright guys, like some of you even I've tried every possible thing at this point.

iTunes Restored, tried different chargers, different cables, that USB setting thing, thats everything.

Absolutely nothing seemed to get me the consistent charging detection.

My iPad lights up in milliseconds every time I connect to a charger. Phone gives no response.

My colleagues iPhone XS doesn't seem to have this issue. So maybe only the Max does?

Gonna go in to the store tomorrow and try my luck with an exchange.

I'm not hopeful of that though.

I'll keep ya'll posted.

I've tried using the cable and charger that came with my XS Max, a lightening cable attached to my MacBook Pro, the cable and charger from my one year old X device (that did not have this issue), a 29w Apple charger with USB-C to lightening cable, one of the many extra cables I have accumulated over the years, and a different outlet thinking it was an issue at my house. It's the same thing, the device does not recognize its being charged the first time its plugged into a charger/computer. I've restarted the device, restored the device (from my MacBook Pro) after I had AT&T unlock my device (the 2nd day), I have the USB extra security setting enabled already. Outside of having my device replaced or calling Apple, I'm pretty sure I have everything covered.

The Apple Watch had a charging issue, reviewed the release notes for 5.0.1 and the charging issue is listed as a fix. Hopefully it's a software issue. With the XS Max being as popular as it is, it would be terrible to have a hardware defect on a percentage of this device lineup..

When I spoke with a supervisor yesterday at Applecare they stated to me that Apple is not going to do anything about yet because they don’t have enough complaints yet. We need someone with a bigger platform such as a YouTube channel to get this issue out there, so more people can become more aware and complain to force apple to address this issue

I just emailed Jeff Benjamin (@JeffBenjam, jeff@9to5mac.com) with a plea and link to this thread asking if he could help bring attention to it. If he can't help maybe he can recommend someone who can. If anyone else wants email him as well, maybe that would help? I'm sure he gets lots of emails so not sure if he'll respond. I'll keep you posted.

Hi Erica

Hope this pays off..

what colour phone do we all have btw as I was aware apple outsourced some of the devices to be created by a 3rd party

Tried swapping the phone same results.. kinda driving me up the wall.. so I hope they fix it ASAP...

Either it’s a batch issues or are phones all originated from one factory if it was software I would expect to see it doing it to every iPhone Xs max.. though I could be wrong

Hello guys, so I’m pretty sure I’ve figured out what the issue is. I’ve literally swapped out 3 iPhone XS MAX at the apple store and I’ve spoken with them personally there about what the issue could be. So on the last phone I swapped out we tried to charge the phone before we even set anything up and the issue still persisted with it not recognizing the charger when the screen was off. We even tried the apple associates personal phone since he has the same one and guess what? The same thing happened to his. One of my siblings has the same phone also but silver instead of the gold and the same thing is happening to his. So after checking 5 iPhones and all those having the same issue we concluded that the issue is a software related problem that will probably be resolved in an update in the upcoming weeks. So to save you guys the trouble of waiting at the apple store don’t even bother switching the phone as I guarantee you will probably be having the same issue with the new one, so for now I would just be patient and wait for an update to resolve the issue. Thanks!

Can't believe more people aren't noticing and reporting it.

I'm sure its happened with many more people if software is the issue.

Maybe if we get some YouTube exposure on this it'd sped things up.

I just tweeted this thread to @jon_prosser (front page tech). His channel has been in the tech news circles recently.

Please tweet to him any others, maybe one of them reports on this.

Software issue? Are you sure? my friend just came over with his XS Max and we tried to reproduce this issue....and his iPhone does NOT show this problem - whereas mine does show this issue every single time i plug in the lightning adapter after screen turns of for 5 sec.

I've seen the reply that says this appears to be a software problem. I bought my wife the iPhone XS Max. The earbuds and charging cable that came with it do not fit securely. In the middle of a conversation the cable falls out. We have to giggle the charging cable to get it to charge. Sometimes holding the phone vertically with the charging cable plugged in the charging will stop, or the cable falls all the way out. Seems like hardware to me. Bad lightning port on the phones. A little to large of an opening.

yes....I know...but it is exactly like I said....his XS Max works every time when he plugs in the cable...even after his phone is in sleep mode for more than 10 min.....

mine does have the issue every time i plug in and display is turned off

Yeah I’ve noticed it only happens when the screen is asleep and all 5 phones I’ve tried it on it’s the same thing. For it to happen the screen has to be in sleep for 5+ seconds as mentioned. Also I would like to state it doesn’t always happen but it happenes frequently enough that you notice it, also I have NOT had it happen to me when the screen is actually on. When I plug in the cable when the screen is on it’s okay there’s no issue. The issue only seems to present itself when the screen is asleep and like I said it doesn’t happen always 100% of the time but it happens frequently. So I’m pretty sure it has to be a software issue. Oh and the cable fits good on all the phones I have tried it with, no slack or it doesn’t fall out of the charging port whatsoever so I’m sure it’s not a hardware issue but a software problem

It could still be hardware but not in the sense of the port. There has to be a chip or controller in the phone because it tells you when you plug in a non supported accessory. I agree I’m leaning towards software but a faulty power controller or chip could also be the issue, although unlikely. The connection is fine because I’ve wiggled my wire once connected and the charge is unaffected.