Mojave - "An error occurred installing macOS" error

Question

Level 1

28 points

Mojave - "An error occurred installing macOS" error

I am trying to upgrade my 2018 MacBook Pro 15" from High Sierra to Mojave, but it says "An error occurred installing macOS" at the very end of the installation. I got this MacBook Pro about a month ago. How can I update to Mojave successfully?

I am an iOS app developer and know pretty well about Mac.

MacBook Pro (15-inch, 2018), macOS Mojave (10.14), Mojave installation error

Posted on Sep 24, 2018 3:59 PM

Reply

Answer 1

Top-ranking reply

dialabrain

Level 10

124,925 points

Sep 24, 2018 5:30 PM in response to JazzSoft

Try resetting the SMC first. How to reset the System Management Controller (SMC) on your Mac - Apple Support

Reply

Answer 2

Sep 26, 2018 11:16 PM in response to JazzSoft

Sorry to spam this same answer on every thread, just wanting to spread the word, and perhaps help people save some time, if possible! I struggled with this for 3 days, and I was finally able to install Mojave. Before I proceed with any steps, please confirm that you are perhaps stuck at the same spot I was at:

The installer stops when there's about 15 seconds remaining, an error shows up saying "An error occurred installing macOS", and clicking on 'OK' quits the installer.
After this, open up Spotlight Search (Cmd + Space), type 'console' and press Enter. In the console sidebar to the left, click on the /var/log directory, and then select 'install.log' in the resulting sidebar.
Check whether there are any error messages in the log stating 'Could not personalize boot/firmware bundle' or 'Failed to personalize with options'. You can use the search field to search for these messages. My error log looked exactly like djeux's log here: Re: Re: Mojave - "An error occurred installing macOS" error

If you see an error message that includes the above, the following solution might help:

Create a new admin user using the steps mentioned here: http://osxdaily.com/2017/07/17/how-create-new-admin-account-mac/. You will need to reuse the password for admin logins, so use something handy.
Login using the newly created admin user and run the Mojave installer again. It should install just fine this time. If it doesn't and if the console error log says that 'BridgeOS could not be updated' or something similar this time, disable the firewall by going to System Preferences > Security & Privacy > Lock button in bottom left > Turn Off Firewall. You can re-enable it later, but this part may be unnecessary to most people.
The installation will be completed and you will be logged back into this newly created admin account. You can then log out and log back in to your usual admin account, and you can delete the other account and its home folder if necessary.

I have had conversations with about 6 different Apple support agents, and it seems like Apple may be unaware about this error in particular. I tried all their solutions, resetting the SMC, installing from safe mode, from internet recovery mode, disabling auto proxy discover, using an Ethernet adapter, and nothing worked except this.

They also suggested I try a bootable installer for Mojave, but that would've been time consuming and I haven't tried it yet as I found a better alternative before that. But if you the above solution didn't work, you can give it a try yourself by following the steps here: How to create a bootable installer for macOS - Apple Support

Let me know if you have any questions and I'll do my best to help!

-- Sufi

Reply

Answer 3

Parsera

Level 1

4 points

Sep 27, 2018 11:47 PM in response to JazzSoft

I tried to install Mojave the first day but I got this error. Having installed many macOSs and OSX in years this was the first time I faced this issue. Since the mac is 2018 I thought that might be due to T2 chip. However, I thought it may not be the case it doesn't seem logical that the latest version of the OS is not possible to be installed on the latest machine.

I contacted apple support and every time they were connecting me to the senior department to talk with an specialist, and every time I got very irrelevant responses. I also asked them many times if there are others who have faced this issue and every time they were saying actually this is the first time we here this.

So seeing this topic means there is a problem here.

Reply

Answer 4

Sep 24, 2018 5:57 PM in response to JazzSoft

Also having the same issue. It appears to be a problem with the T2 chip. Haven't tried to do a total reformat and clean install since I need to use my Mac, but I may try it over the weekend.

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Hardware: MacBookPro15,1 @ 2.20 GHz (x 12), 16384 MB RAM

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Running OS Build: Mac OS X 10.13.6 (17G2307)

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: TMPDIR=/var/folders/fx/x2j90qc51vb4h16f6hgjwlqm0000gn/T/

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: SHELL=/bin/bash

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: HOME=/Users/edmcfadden

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.DzcXutbwwM/Render

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.LRmjdVqLvq/Listeners

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: LOGNAME=edmcfadden

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: XPC_SERVICE_NAME=com.apple.InstallAssistant.Mojave.5908

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: USER=edmcfadden

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: XPC_FLAGS=0x0

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: OSISSoftwareUpdateController: Using catalog (source: GM Default): https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Mounting disk image complete, results dict = {

"system-entities" = (

{

"content-hint" = EFI;

"dev-entry" = "/dev/disk2s1";

"potentially-mountable" = 1;

"unmapped-content-hint" = "C12A7328-F81F-11D2-BA4B-00A0C93EC93B";

"volume-kind" = msdos;

},

{

"content-hint" = "Apple_HFS";

"dev-entry" = "/dev/disk2s2";

"mount-point" = "/Volumes/InstallESD";

"potentially-mountable" = 1;

"unmapped-content-hint" = "48465300-0000-11AA-AA11-00306543ECAC";

"volume-kind" = hfs;

},

{

"content-hint" = "GUID_partition_scheme";

"dev-entry" = "/dev/disk2";

"potentially-mountable" = 0;

"unmapped-content-hint" = "GUID_partition_scheme";

}

);

}

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Mount point /Volumes/InstallESD

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Using product <OSISSharedSupportProduct: 0x7ff84dd50200> at distance 10

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Using product <OSISInstallMediaProduct> based on media at /Volumes/InstallESD at distance 5

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Using product <OSISPredicateUpdateProduct: 0x7ff84705a1d0> at distance 20

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: OSISSoftwareUpdateController: Loaded catalog https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog (646 products)

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: osinstallersetupd registered client

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: ROM Features returned: 4254069798

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Disk disk2s2 is not suitable because DMError: -69837

Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307

Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: disk2s2 is not convertible to APFS: You may not install to this volume because it can not be converted to Apple File System (APFS).

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: ROM Features returned: 4254069798

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/Core.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.Core";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.EmbeddedOSFirmware";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.SecureBoot";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Free space: 393821511680

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskAppeared: disk2s1

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2s1 EFI as target

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskAppeared: disk2s2

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2s2 InstallESD as target

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskAppeared: disk2

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2 (null) as target

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskMounted: disk2s2

Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2s2 InstallESD as target

Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: OSISPredicateUpdateProduct: Incompatible Apps List: Evaluating products in catalog

Sep 24 19:44:02 Ethans-MBP osinstallersetupd[895]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg

Sep 24 19:44:02 Ethans-MBP osinstallersetupd[895]: Got and processed license agreement message

Sep 24 19:44:03 Ethans-MBP osinstallersetupd[895]: JS: 10.13.6

Sep 24 19:44:05 Ethans-MBP osinstallersetupd[895]: JS: No bundle at/Applications/SafeView.app

Sep 24 19:44:06 Ethans-MBP InstallAssistant[892]: diskMounted: disk1s3

Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: ROM Features returned: 4254069798

Sep 24 19:44:06 Ethans-MBP InstallAssistant[892]: diskUnmounted: disk1s3

Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: OSISPredicateUpdateProduct: Incompatible Apps List: Finished evaluating products in catalog (180 installable products)

Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: OSISPredicateUpdateProduct: <IAMSUProduct: key=091-93382, name="Compatibility Update for 10.14", evaluated=YES, installable=YES, staged=NO>: Found product: Incompatible Apps List

Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: Found incompatible apps list on software update catalog

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Using product <OSISCollectionInstallProduct: 0x7ff85035b250> at distance 10

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Helper tool loaded

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/Core.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.Core";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.EmbeddedOSFirmware";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.SecureBoot";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Free space: 393816289280

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Required package references: (

"<PKDistributionPackageReference com.apple.pkg.Core>",

"<PKDistributionPackageReference com.apple.pkg.EmbeddedOSFirmware>",

"<PKDistributionPackageReference com.apple.pkg.SecureBoot>",

"{\n Identifier = \"com.apple.dmg.BaseSystem\";\n MD5 = \"\";\n Size = 481796638;\n URL = \"BaseSystem.dmg\";\n Version = \"10.14\";\n}",

"{\n Identifier = \"com.apple.chunklist.BaseSystem\";\n MD5 = \"\";\n Size = 4096;\n URL = \"BaseSystem.chunklist\";\n Version = \"10.14\";\n}",

"{\n Identifier = \"com.apple.dmg.AppleDiagnostics\";\n MD5 = \"\";\n Size = 481796638;\n URL = \"AppleDiagnostics.dmg\";\n Version = \"10.14\";\n}",

"{\n Identifier = \"com.apple.chunklist.AppleDiagnostics\";\n MD5 = \"\";\n Size = 4096;\n URL = \"AppleDiagnostics.chunklist\";\n Version = \"10.14\";\n}",

"{\n Identifier = \"com.apple.dmg.InstallESD\";\n MD5 = \"\";\n Size = 5526130487;\n URL = \"InstallESD.dmg\";\n Version = \"10.14\";\n}",

"{\n Identifier = \"com.apple.plist.InstallInfo\";\n MD5 = \"\";\n Size = 1380;\n URL = \"linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/ InstallInfo.plist\";\n Version = \"10.14\";\n}"

)

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: totalEstimate=458.000000, significantDownload=1

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Operation queue started

Sep 24 19:44:21 Ethans-MBP osishelperd[954]: Privileged helper tool loaded.

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Using product PKSecureNetEnabledProduct <file:///macOS%20Install%20Data/> at distance 5

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: IAL update found. id: com.apple.pkg.IncompatibleAppList.10_14.16U1574 version: 1.0.0.0.1.1534877876

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: Using catalog for bridgeOS: https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog

Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: bridgeOS update is required (minimum bridge version: 16.16.375.0.0,0)

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Using product <IAMSUProduct: key=041-08711, name="BridgeOSUpdateCustomer", evaluated=YES, installable=YES, staged=NO> at distance 25

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /macOS Install Data

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Retrieving 9 packages (0.741 GB)

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.chunklist.AppleDiagnostics (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/A ppleDiagnostics.chunklist)

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/AppleDiagnostics.chunklist.partial

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: File is missing integrity data. Will assume file is integral.

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Validation passed

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify AppleDiagnostics.chunklist

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.chunklist.AppleDiagnostics (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/A ppleDiagnostics.chunklist)

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.dmg.InstallESD (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallESD.dmg)

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/InstallESD.dmg.partial

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Will verify dmg as pkgdmg.

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Getting offset for dmg in pkg: /macOS Install Data/InstallESD.dmg.partial

Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Verifying InstallESD.dmg

Sep 24 19:46:42 Ethans-MBP osinstallersetupd[895]: isConvertableToAPFS: was called on disk0s1, an APFS disk.

Sep 24 19:46:42 Ethans-MBP osinstallersetupd[895]: disk0s1 is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled).

Sep 24 19:46:45 Ethans-MBP osinstallersetupd[895]: isConvertableToAPFS: was called on disk0s1, an APFS disk.

Sep 24 19:46:45 Ethans-MBP osinstallersetupd[895]: disk0s1 is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled).

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Validation passed

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify InstallESD.dmg

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.dmg.InstallESD (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallESD.dmg)

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.pkg.IncompatibleAppList.10_14.16U1574 (http://swcdn.apple.com/content/downloads/33/23/091-93382/2veoxuxb6l2l4tepqmkq9s3 c48ygnb2dts/OSX_10_14_IncompatibleAppList.pkg)

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: PackageKit: Received response from peer ::1

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.pkg.IncompatibleAppList.10_14.16U1574 (http://swcdn.apple.com/content/downloads/33/23/091-93382/2veoxuxb6l2l4tepqmkq9s3 c48ygnb2dts/OSX_10_14_IncompatibleAppList.pkg)

Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.pkg.BridgeOSUpdateCustomer (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSUpdateCustomer.pkg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.pkg.BridgeOSUpdateCustomer (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSUpdateCustomer.pkg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.pkg.BridgeOSBrain (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSBrain.pkg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.pkg.BridgeOSBrain (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSBrain.pkg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.plist.InstallInfo (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallInfo.plist)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/InstallInfo.plist.partial

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: File is missing integrity data. Will assume file is integral.

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validation passed

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify InstallInfo.plist

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.plist.InstallInfo (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallInfo.plist)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.dmg.AppleDiagnostics (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/AppleDiagnostics.chunklist:::/Applications/Install%20macOS%20Mojave.app /Contents/SharedSupport/AppleDiagnostics.dmg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/AppleDiagnostics.dmg.partial

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validation passed

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify AppleDiagnostics.dmg

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.dmg.AppleDiagnostics (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/AppleDiagnostics.chunklist:::/Applications/Install%20macOS%20Mojave.app /Contents/SharedSupport/AppleDiagnostics.dmg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.dmg.BaseSystem (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/BaseSystem.chunklist:::/Applications/Install%20macOS%20Mojave.app/Conte nts/SharedSupport/BaseSystem.dmg)

Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/BaseSystem.dmg.partial

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Validation passed

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify BaseSystem.dmg

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.dmg.BaseSystem (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/BaseSystem.chunklist:::/Applications/Install%20macOS%20Mojave.app/Conte nts/SharedSupport/BaseSystem.dmg)

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.chunklist.BaseSystem (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/B aseSystem.chunklist)

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/BaseSystem.chunklist.partial

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: File is missing integrity data. Will assume file is integral.

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Validation passed

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify BaseSystem.chunklist

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.chunklist.BaseSystem (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/B aseSystem.chunklist)

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Payload dmg already mounted: /Volumes/InstallESD

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Skipping preflighting since we're not on supported hardware

Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Starting personalization

Sep 24 19:47:24 Ethans-MBP osinstallersetupd[895]: Personalization summary: 17G2307 -> 18A391 (Customer), global = 0, variant = multiple, client = osinstallersetupd, user auth = 0, tdm = 0, prod fused = 1, model = j680ap, session = 61F9FF61-4F83-4439-A430-6635642DEB46: success

Sep 24 19:47:24 Ethans-MBP osinstallersetupd[895]: Personalization succeeded (manifest types: Boot, Preboot, RecoveryBoot, InstallerBoot, FirmwareUpdate)

Sep 24 19:47:25 Ethans-MBP osinstallersetupd[895]: Starting bridgeOS update prepare

Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: bridgeOS prepare summary: 15P6805 -> 16P375, update = 16.16.375.0.0, brain = 16.16.375.0.0, variant = com.apple.bridgeOSCustomer, macOS = 17G2307 (customer), project = BridgeOSInstall-56, userAuth = 0, prod fused = 1, model = j680ap, client = InstallAssistant, retries = 2, session = 6116A348-ACA2-4373-A562-D920B2211D40: Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ff85093c460 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}

Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: bridgeOS update prepare complete

Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: bridgeOS update prepare failed: Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ff85093c460 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}

Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: Operation queue failed with error: Error Domain=com.apple.OSInstallerSetup.error Code=602 "An error occurred installing macOS." UserInfo={NSLocalizedRecoverySuggestion=, NSLocalizedDescription=An error occurred installing macOS., NSUnderlyingError=0x7ff8456ebd30 {Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ff85093c460 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}}}

Sep 24 19:51:51 Ethans-MBP InstallAssistant[892]: Stopped operation queue with Error Domain=com.apple.OSInstallerSetup.error Code=602 "An error occurred installing macOS." UserInfo={NSUnderlyingError=0x7ffd9f973d60 {Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ffd9f994ae0 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}}, NSLocalizedRecoverySuggestion=, NSLocalizedDescription=An error occurred installing macOS.}

Reply

Answer 5

Chr5500

Level 1

4 points

Sep 25, 2018 1:42 AM in response to JazzSoft

I have the same problem, MacBook Pro (15-inch, 2018)

(32 GB 2400 MHz DDR4)

(2,6 GHz Intel Core i7)

(Intel UHD Graphics 630 1536 MB)

I tried SMC, reinstalling Mac, reset nvRam, tried more than 10 times.

Log:

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Hardware: MacBookPro15,1 @ 2.60 GHz (x 12), 32768 MB RAM

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Running OS Build: Mac OS X 10.13.6 (17G2208)

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x9

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: TMPDIR=/var/folders/9f/3ctv7xln6_q7pwqkr4_s87b00000gn/T/

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: HOME=/Users/christian

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: SHELL=/bin/bash

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.dt4n5wIFmz/Render

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.SONTWkeDxt/Listeners

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: LOGNAME=christian

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x10000009.InstallAssistant_spri ngboard

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: COMMAND_MODE=unix2003

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: USER=christian

Sep 25 10:22:58 Christians-MacBook-Pro InstallAssistant[690]: Env: XPC_FLAGS=0x0

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: OSISSoftwareUpdateController: Using catalog (source: GM Default): https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: Mounting disk image complete, results dict = {

"system-entities" = (

{

"content-hint" = EFI;

"dev-entry" = "/dev/disk3s1";

"potentially-mountable" = 1;

"unmapped-content-hint" = "C12A7328-F81F-11D2-BA4B-00A0C93EC93B";

"volume-kind" = msdos;

},

{

"content-hint" = "Apple_HFS";

"dev-entry" = "/dev/disk3s2";

"mount-point" = "/Volumes/InstallESD";

"potentially-mountable" = 1;

"unmapped-content-hint" = "48465300-0000-11AA-AA11-00306543ECAC";

"volume-kind" = hfs;

},

{

"content-hint" = "GUID_partition_scheme";

"dev-entry" = "/dev/disk3";

"potentially-mountable" = 0;

"unmapped-content-hint" = "GUID_partition_scheme";

}

);

}

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: Mount point /Volumes/InstallESD

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: Using product <OSISSharedSupportProduct: 0x7fae0e609cc0> at distance 10

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: Using product <OSISInstallMediaProduct> based on media at /Volumes/InstallESD at distance 5

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: Using product <OSISPredicateUpdateProduct: 0x7fae0e5419b0> at distance 20

Sep 25 10:22:58 Christians-MacBook-Pro osinstallersetupd[692]: osinstallersetupd registered client

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: ROM Features returned: 4254069798

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Disk disk2s2 is not suitable because DMError: -69837

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: disk2s2 is not convertible to APFS: Du kan ikke installere på denne enhed, fordi den ikke kan konverteres til APFS (Apple File System).

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=80923=0x13c1b expectedThread=775=0x307

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Disk disk3s2 is not suitable because DMError: -69837

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: disk3s2 is not convertible to APFS: Du kan ikke installere på denne enhed, fordi den ikke kan konverteres til APFS (Apple File System).

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=80923=0x13c1b expectedThread=775=0x307

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: ROM Features returned: 4254069798

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/Core.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.Core";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.EmbeddedOSFirmware";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.SecureBoot";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Unable to get fs for /

Sep 25 10:22:59 Christians-MacBook-Pro osinstallersetupd[692]: Free space: 392604807168

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: diskAppeared: disk3s1

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: Ignoring non-user-visible disk IADisk_10_6: disk3s1 EFI as target

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: diskAppeared: disk3s2

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: Ignoring non-user-visible disk IADisk_10_6: disk3s2 InstallESD as target

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: diskAppeared: disk3

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: Ignoring non-user-visible disk IADisk_10_6: disk3 (null) as target

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: diskMounted: disk3s2

Sep 25 10:22:59 Christians-MacBook-Pro InstallAssistant[690]: Ignoring non-user-visible disk IADisk_10_6: disk3s2 InstallESD as target

Sep 25 10:23:00 Christians-MacBook-Pro osinstallersetupd[692]: OSISSoftwareUpdateController: Loaded catalog https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog (646 products)

Sep 25 10:23:00 Christians-MacBook-Pro osinstallersetupd[692]: OSISPredicateUpdateProduct: Incompatible Apps List: Evaluating products in catalog

Sep 25 10:23:01 Christians-MacBook-Pro osinstallersetupd[692]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg

Sep 25 10:23:01 Christians-MacBook-Pro osinstallersetupd[692]: Got and processed license agreement message

Sep 25 10:23:03 Christians-MacBook-Pro osinstallersetupd[692]: JS: 10.13.6

Sep 25 10:23:07 Christians-MacBook-Pro osinstallersetupd[692]: JS: No bundle at/Applications/SafeView.app

Sep 25 10:23:07 Christians-MacBook-Pro InstallAssistant[690]: diskMounted: disk1s3

Sep 25 10:23:07 Christians-MacBook-Pro osinstallersetupd[692]: ROM Features returned: 4254069798

Sep 25 10:23:07 Christians-MacBook-Pro InstallAssistant[690]: diskUnmounted: disk1s3

Sep 25 10:23:07 Christians-MacBook-Pro osinstallersetupd[692]: OSISPredicateUpdateProduct: Incompatible Apps List: Finished evaluating products in catalog (180 installable products)

Sep 25 10:23:07 Christians-MacBook-Pro osinstallersetupd[692]: OSISPredicateUpdateProduct: <IAMSUProduct: key=091-93382, name="Compatibility Update for 10.14", evaluated=YES, installable=YES, staged=NO>: Found product: Incompatible Apps List

Sep 25 10:23:07 Christians-MacBook-Pro osinstallersetupd[692]: Found incompatible apps list on software update catalog

Sep 25 10:23:08 Christians-MacBook-Pro InstallAssistant[690]: diskUnmounted: disk2s2

Sep 25 10:23:08 Christians-MacBook-Pro osinstallersetupd[692]: Disk disk2s2 is not suitable because DMError: -69837

Sep 25 10:23:08 Christians-MacBook-Pro osinstallersetupd[692]: disk2s2 is not convertible to APFS: Du kan ikke installere på denne enhed, fordi den ikke kan konverteres til APFS (Apple File System).

Sep 25 10:23:17 Christians-MacBook-Pro osinstallersetupd[692]: Using product <OSISCollectionInstallProduct: 0x7fae18865580> at distance 10

Sep 25 10:23:17 Christians-MacBook-Pro osinstallersetupd[692]: Helper tool loaded

Sep 25 10:23:18 Christians-MacBook-Pro osinstallersetupd[692]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/Core.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.Core";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 25 10:23:18 Christians-MacBook-Pro osinstallersetupd[692]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.EmbeddedOSFirmware";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 25 10:23:18 Christians-MacBook-Pro osinstallersetupd[692]: Specifier (<PKPackageSpecifier>:

{

URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg";

authLevel = 2;

displayName = macOS;

identifier = "com.apple.pkg.SecureBoot";

options = 16;

version = "10.14.0.1.1.1537503053";

}) missing reference.

Sep 25 10:23:18 Christians-MacBook-Pro osinstallersetupd[692]: Unable to get fs for /

Sep 25 10:23:18 Christians-MacBook-Pro osinstallersetupd[692]: Free space: 392588320768

Sep 25 10:23:18 Christians-MacBook-Pro osinstallersetupd[692]: Required package references: (