I am trying to upgrade my 2018 MacBook Pro 15" from High Sierra to Mojave, but it says "An error occurred installing macOS" at the very end of the installation. I got this MacBook Pro about a month ago. How can I update to Mojave successfully?
I am an iOS app developer and know pretty well about Mac.
MacBook Pro (15-inch, 2018), macOS Mojave (10.14), Mojave installation error
Hi All,
So I worked closely with a senior support team member (Thanks, Dean!) for the past week on this issue and I managed to resolve it.
First off, I run VyprVPN, Spoof-Mac (don't ask) and BitDefender.
Now, when I attempted to install Mojave the first time, I encountered an error similar to, if not identical to what has been described here, purportedly related to the BridgeOS failing to personalize and installation falling over with a non-descript error message (throwing codes such as 602, 204).
I captured my system data and sent it over to an engineer and he pointed me to my network connection is the likely root cause. The first suggestion was to create a new network location and test, then create an admin user account and try again, and also attempt to install after disabling/uninstalling any VPN, anti-virus or other network traffic manipulating software (including things that mask hardware addresses) and my firewall.
I also whitelisted *.com.apple.* addresses, and whitelisted the Mojave Installer in my network settings.
None of this worked for me.
However, I did make a significant change to my VPN configuration which finally allowed the installation to complete.
VyprVPN uses a proprietary protocol known as Chameleon which is an encrypted connection masked to outwardly appear as regular traffic. Basically, a VPN designed to not appear to be a VPN (this is to avoid the usual scanning done by certain ISP's, websites or government internet gates that would flag this kind of traffic and restrict or otherwise hinder it). By switching my VPN protocol to OpenVPN (still 256 encrypted but no longer outwardly appearing and regular traffic), my BridgeOS personalization step was able to complete and my installation progressed and finished without issue.
My suspicion is that Apple's listener has a decision tree on incoming connection attempts based on the traffic. As the installer sent its request under Chameleon protocol, I doubt there was any decision in place to handle an Apple installer connection coming in encrypted, looking un-encrypted.
Hopefully, this helps some of you all out!
Guys, I have a solution. First, download the supplemental update 2 for High Sierra 13.6. If you have problem downloading the supplemental update, don't use wifi. Use a gigabit ethernet instead. I am pretty sure you will be able. to install MacOS Mojave after that. This method worked for me.
1.Apple->System preferences->Network->WiFi->Advanced...->Proxies->clear all the options->OK
2.Check if all the installed proxy application shut down ( I uninstalled them)
3.Delete Install_macOS_Mojave.app
4.Reboot and try to install it again
Hope this helps～
Resetting the smc works thanks
turning off Automatic Proxy Discovery and custom DNS worked for me
Thanks Sufi for mentioning the "install.log". I too was having trouble installing Mohave on my MacBook Air. I'd forgotten about the install.log and went to check it expecting something complicated. Turns out the WiFi had disconnected on me (I hadn't noticed it and didn't have the option to go with an ethernet connection). Simply restoring the WiFi connection allowed the download to proceed and the rest of the install went smoothly.
Ethernet adapter worked for me too ;)
I solved it by creating a new user and then turning on the firewall which was off.
Also having the same issue. It appears to be a problem with the T2 chip. Haven't tried to do a total reformat and clean install since I need to use my Mac, but I may try it over the weekend.
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Hardware: MacBookPro15,1 @ 2.20 GHz (x 12), 16384 MB RAM
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Running OS Build: Mac OS X 10.13.6 (17G2307)
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: TMPDIR=/var/folders/fx/x2j90qc51vb4h16f6hgjwlqm0000gn/T/
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: SHELL=/bin/bash
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: HOME=/Users/edmcfadden
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.DzcXutbwwM/Render
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.LRmjdVqLvq/Listeners
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: LOGNAME=edmcfadden
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: XPC_SERVICE_NAME=com.apple.InstallAssistant.Mojave.5908
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: USER=edmcfadden
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: Env: XPC_FLAGS=0x0
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: OSISSoftwareUpdateController: Using catalog (source: GM Default): https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Mounting disk image complete, results dict = {
"system-entities" = (
{
"content-hint" = EFI;
"dev-entry" = "/dev/disk2s1";
"potentially-mountable" = 1;
"unmapped-content-hint" = "C12A7328-F81F-11D2-BA4B-00A0C93EC93B";
"volume-kind" = msdos;
},
{
"content-hint" = "Apple_HFS";
"dev-entry" = "/dev/disk2s2";
"mount-point" = "/Volumes/InstallESD";
"potentially-mountable" = 1;
"unmapped-content-hint" = "48465300-0000-11AA-AA11-00306543ECAC";
"volume-kind" = hfs;
},
{
"content-hint" = "GUID_partition_scheme";
"dev-entry" = "/dev/disk2";
"potentially-mountable" = 0;
"unmapped-content-hint" = "GUID_partition_scheme";
}
);
}
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Mount point /Volumes/InstallESD
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Using product <OSISSharedSupportProduct: 0x7ff84dd50200> at distance 10
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Using product <OSISInstallMediaProduct> based on media at /Volumes/InstallESD at distance 5
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Using product <OSISPredicateUpdateProduct: 0x7ff84705a1d0> at distance 20
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: OSISSoftwareUpdateController: Loaded catalog https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog (646 products)
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: osinstallersetupd registered client
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: ROM Features returned: 4254069798
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: Disk disk2s2 is not suitable because DMError: -69837
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP InstallAssistant[892]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=51995=0xcb1b expectedThread=775=0x307
Sep 24 19:44:00 Ethans-MBP osinstallersetupd[895]: disk2s2 is not convertible to APFS: You may not install to this volume because it can not be converted to Apple File System (APFS).
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: ROM Features returned: 4254069798
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:
{
URL = "file:///Volumes/InstallESD/Packages/Core.pkg";
authLevel = 2;
displayName = macOS;
identifier = "com.apple.pkg.Core";
options = 16;
version = "10.14.0.1.1.1537503053";
}) missing reference.
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:
{
URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg";
authLevel = 2;
displayName = macOS;
identifier = "com.apple.pkg.EmbeddedOSFirmware";
options = 16;
version = "10.14.0.1.1.1537503053";
}) missing reference.
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:
{
URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg";
authLevel = 2;
displayName = macOS;
identifier = "com.apple.pkg.SecureBoot";
options = 16;
version = "10.14.0.1.1.1537503053";
}) missing reference.
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: Free space: 393821511680
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskAppeared: disk2s1
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2s1 EFI as target
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskAppeared: disk2s2
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2s2 InstallESD as target
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskAppeared: disk2
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2 (null) as target
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: diskMounted: disk2s2
Sep 24 19:44:01 Ethans-MBP InstallAssistant[892]: Ignoring non-user-visible disk IADisk_10_6: disk2s2 InstallESD as target
Sep 24 19:44:01 Ethans-MBP osinstallersetupd[895]: OSISPredicateUpdateProduct: Incompatible Apps List: Evaluating products in catalog
Sep 24 19:44:02 Ethans-MBP osinstallersetupd[895]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg
Sep 24 19:44:02 Ethans-MBP osinstallersetupd[895]: Got and processed license agreement message
Sep 24 19:44:03 Ethans-MBP osinstallersetupd[895]: JS: 10.13.6
Sep 24 19:44:05 Ethans-MBP osinstallersetupd[895]: JS: No bundle at/Applications/SafeView.app
Sep 24 19:44:06 Ethans-MBP InstallAssistant[892]: diskMounted: disk1s3
Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: ROM Features returned: 4254069798
Sep 24 19:44:06 Ethans-MBP InstallAssistant[892]: diskUnmounted: disk1s3
Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: OSISPredicateUpdateProduct: Incompatible Apps List: Finished evaluating products in catalog (180 installable products)
Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: OSISPredicateUpdateProduct: <IAMSUProduct: key=091-93382, name="Compatibility Update for 10.14", evaluated=YES, installable=YES, staged=NO>: Found product: Incompatible Apps List
Sep 24 19:44:06 Ethans-MBP osinstallersetupd[895]: Found incompatible apps list on software update catalog
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Using product <OSISCollectionInstallProduct: 0x7ff85035b250> at distance 10
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Helper tool loaded
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:
{
URL = "file:///Volumes/InstallESD/Packages/Core.pkg";
authLevel = 2;
displayName = macOS;
identifier = "com.apple.pkg.Core";
options = 16;
version = "10.14.0.1.1.1537503053";
}) missing reference.
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:
{
URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg";
authLevel = 2;
displayName = macOS;
identifier = "com.apple.pkg.EmbeddedOSFirmware";
options = 16;
version = "10.14.0.1.1.1537503053";
}) missing reference.
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Specifier (<PKPackageSpecifier>:
{
URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg";
authLevel = 2;
displayName = macOS;
identifier = "com.apple.pkg.SecureBoot";
options = 16;
version = "10.14.0.1.1.1537503053";
}) missing reference.
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Free space: 393816289280
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Required package references: (
"<PKDistributionPackageReference com.apple.pkg.Core>",
"<PKDistributionPackageReference com.apple.pkg.EmbeddedOSFirmware>",
"<PKDistributionPackageReference com.apple.pkg.SecureBoot>",
"{\n Identifier = \"com.apple.dmg.BaseSystem\";\n MD5 = \"\";\n Size = 481796638;\n URL = \"BaseSystem.dmg\";\n Version = \"10.14\";\n}",
"{\n Identifier = \"com.apple.chunklist.BaseSystem\";\n MD5 = \"\";\n Size = 4096;\n URL = \"BaseSystem.chunklist\";\n Version = \"10.14\";\n}",
"{\n Identifier = \"com.apple.dmg.AppleDiagnostics\";\n MD5 = \"\";\n Size = 481796638;\n URL = \"AppleDiagnostics.dmg\";\n Version = \"10.14\";\n}",
"{\n Identifier = \"com.apple.chunklist.AppleDiagnostics\";\n MD5 = \"\";\n Size = 4096;\n URL = \"AppleDiagnostics.chunklist\";\n Version = \"10.14\";\n}",
"{\n Identifier = \"com.apple.dmg.InstallESD\";\n MD5 = \"\";\n Size = 5526130487;\n URL = \"InstallESD.dmg\";\n Version = \"10.14\";\n}",
"{\n Identifier = \"com.apple.plist.InstallInfo\";\n MD5 = \"\";\n Size = 1380;\n URL = \"linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/ InstallInfo.plist\";\n Version = \"10.14\";\n}"
)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Unable to get fs for (null)
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: totalEstimate=458.000000, significantDownload=1
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Operation queue started
Sep 24 19:44:21 Ethans-MBP osishelperd[954]: Privileged helper tool loaded.
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: Using product PKSecureNetEnabledProduct <file:///macOS%20Install%20Data/> at distance 5
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: IAL update found. id: com.apple.pkg.IncompatibleAppList.10_14.16U1574 version: 1.0.0.0.1.1534877876
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: Using catalog for bridgeOS: https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-1 0.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog
Sep 24 19:44:21 Ethans-MBP osinstallersetupd[895]: OSISDownloadOperation: bridgeOS update is required (minimum bridge version: 16.16.375.0.0,0)
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Using product <IAMSUProduct: key=041-08711, name="BridgeOSUpdateCustomer", evaluated=YES, installable=YES, staged=NO> at distance 25
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /macOS Install Data
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Unable to get fs for /macOS Install Data
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Retrieving 9 packages (0.741 GB)
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.chunklist.AppleDiagnostics (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/A ppleDiagnostics.chunklist)
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/AppleDiagnostics.chunklist.partial
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: File is missing integrity data. Will assume file is integral.
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Validation passed
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify AppleDiagnostics.chunklist
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.chunklist.AppleDiagnostics (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/A ppleDiagnostics.chunklist)
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.dmg.InstallESD (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallESD.dmg)
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/InstallESD.dmg.partial
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Will verify dmg as pkgdmg.
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Getting offset for dmg in pkg: /macOS Install Data/InstallESD.dmg.partial
Sep 24 19:44:22 Ethans-MBP osinstallersetupd[895]: Verifying InstallESD.dmg
Sep 24 19:46:42 Ethans-MBP osinstallersetupd[895]: isConvertableToAPFS: was called on disk0s1, an APFS disk.
Sep 24 19:46:42 Ethans-MBP osinstallersetupd[895]: disk0s1 is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled).
Sep 24 19:46:45 Ethans-MBP osinstallersetupd[895]: isConvertableToAPFS: was called on disk0s1, an APFS disk.
Sep 24 19:46:45 Ethans-MBP osinstallersetupd[895]: disk0s1 is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled).
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Validation passed
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify InstallESD.dmg
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.dmg.InstallESD (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallESD.dmg)
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.pkg.IncompatibleAppList.10_14.16U1574 (http://swcdn.apple.com/content/downloads/33/23/091-93382/2veoxuxb6l2l4tepqmkq9s3 c48ygnb2dts/OSX_10_14_IncompatibleAppList.pkg)
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: PackageKit: Received response from peer ::1
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.pkg.IncompatibleAppList.10_14.16U1574 (http://swcdn.apple.com/content/downloads/33/23/091-93382/2veoxuxb6l2l4tepqmkq9s3 c48ygnb2dts/OSX_10_14_IncompatibleAppList.pkg)
Sep 24 19:47:15 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.pkg.BridgeOSUpdateCustomer (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSUpdateCustomer.pkg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.pkg.BridgeOSUpdateCustomer (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSUpdateCustomer.pkg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.pkg.BridgeOSBrain (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSBrain.pkg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.pkg.BridgeOSBrain (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187uj xq4jsvpi6jg/BridgeOSBrain.pkg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.plist.InstallInfo (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallInfo.plist)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/InstallInfo.plist.partial
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: File is missing integrity data. Will assume file is integral.
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validation passed
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify InstallInfo.plist
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.plist.InstallInfo (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/I nstallInfo.plist)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.dmg.AppleDiagnostics (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/AppleDiagnostics.chunklist:::/Applications/Install%20macOS%20Mojave.app /Contents/SharedSupport/AppleDiagnostics.dmg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/AppleDiagnostics.dmg.partial
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validation passed
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify AppleDiagnostics.dmg
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.dmg.AppleDiagnostics (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/AppleDiagnostics.chunklist:::/Applications/Install%20macOS%20Mojave.app /Contents/SharedSupport/AppleDiagnostics.dmg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.dmg.BaseSystem (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/BaseSystem.chunklist:::/Applications/Install%20macOS%20Mojave.app/Conte nts/SharedSupport/BaseSystem.dmg)
Sep 24 19:47:21 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/BaseSystem.dmg.partial
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Validation passed
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify BaseSystem.dmg
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.dmg.BaseSystem (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/Share dSupport/BaseSystem.chunklist:::/Applications/Install%20macOS%20Mojave.app/Conte nts/SharedSupport/BaseSystem.dmg)
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Started downloading package com.apple.chunklist.BaseSystem (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/B aseSystem.chunklist)
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Validating asset: /macOS Install Data/BaseSystem.chunklist.partial
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: File is missing integrity data. Will assume file is integral.
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Validation passed
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: PackageKit: No native mechanism to verify BaseSystem.chunklist
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Retrieved package com.apple.chunklist.BaseSystem (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/B aseSystem.chunklist)
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Payload dmg already mounted: /Volumes/InstallESD
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Skipping preflighting since we're not on supported hardware
Sep 24 19:47:23 Ethans-MBP osinstallersetupd[895]: Starting personalization
Sep 24 19:47:24 Ethans-MBP osinstallersetupd[895]: Personalization summary: 17G2307 -> 18A391 (Customer), global = 0, variant = multiple, client = osinstallersetupd, user auth = 0, tdm = 0, prod fused = 1, model = j680ap, session = 61F9FF61-4F83-4439-A430-6635642DEB46: success
Sep 24 19:47:24 Ethans-MBP osinstallersetupd[895]: Personalization succeeded (manifest types: Boot, Preboot, RecoveryBoot, InstallerBoot, FirmwareUpdate)
Sep 24 19:47:25 Ethans-MBP osinstallersetupd[895]: Starting bridgeOS update prepare
Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: bridgeOS prepare summary: 15P6805 -> 16P375, update = 16.16.375.0.0, brain = 16.16.375.0.0, variant = com.apple.bridgeOSCustomer, macOS = 17G2307 (customer), project = BridgeOSInstall-56, userAuth = 0, prod fused = 1, model = j680ap, client = InstallAssistant, retries = 2, session = 6116A348-ACA2-4373-A562-D920B2211D40: Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ff85093c460 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}
Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: bridgeOS update prepare complete
Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: bridgeOS update prepare failed: Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ff85093c460 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}
Sep 24 19:51:51 Ethans-MBP osinstallersetupd[895]: Operation queue failed with error: Error Domain=com.apple.OSInstallerSetup.error Code=602 "An error occurred installing macOS." UserInfo={NSLocalizedRecoverySuggestion=, NSLocalizedDescription=An error occurred installing macOS., NSUnderlyingError=0x7ff8456ebd30 {Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ff85093c460 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}}}
Sep 24 19:51:51 Ethans-MBP InstallAssistant[892]: Stopped operation queue with Error Domain=com.apple.OSInstallerSetup.error Code=602 "An error occurred installing macOS." UserInfo={NSUnderlyingError=0x7ffd9f973d60 {Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7ffd9f994ae0 {Error Domain=BridgeOSSoftwareUpdateError Code=25 "[/BuildRoot/Library/Caches/com.apple.xbs/Sources/BridgeOSSoftwareUpdateControl ler/BridgeOSSoftwareUpdateController-16.70.3/bridgeOSUpdateProxy/BridgeOSUpdateF irmwareUpdateInfo.m:77][_get_SEPersonalizationInfo_framework] SE not ready: state == 3" UserInfo={NSLocalizedDescription=[/BuildRoot/Library/Caches/com.apple.xbs/Sourc es/BridgeOSSoftwareUpdateController/BridgeOSSoftwareUpdateController-16.70.3/bri dgeOSUpdateProxy/BridgeOSUpdateFirmwareUpdateInfo.m:77][_get_SEPersonalizationIn fo_framework] SE not ready: state == 3}}}}, NSLocalizedRecoverySuggestion=, NSLocalizedDescription=An error occurred installing macOS.}
Apple support staff told me to reinstall the macOS in the macOS recovery mode (holding command R to enter the recovery mode). After the macOS is reinstalled, I successfully install the Mojave from AppStore.
I am also using MacBook Pro 15 2018.
UPDATE: It's strange but if you try the installer multiple times, it works eventually after the 5th try.
SMC do not work for me. However, I guess quiting all those proxy apps like shadowsocks, proxifier will work for most situation.
Same Problem. Solved by resetting SMC (the second method).
Same issue for me.
Macbook Pro 2018 model. Mojave does not appear in 'Updates' in the Mac App store. When I download it manually using the banner on the 'Featured' tab, it downloads fine.
Try to install it, it fails after a couple of minutes and just throws the message "An error occurred installing Mac OS".
I have tried resetting SMC, deleted the download and done a clean install and checked the drive for inconsistencies using disk utility.
This is an issue from Apple's side and needs acknowledgement and resolution.
update, i went to piazza liberty in Milan, the Macbook 2018 did not update because there is a important hardware problem. Now i should wait the new piece from US and they haven't gave me a date for the close de issue. now i am waiting without my mac and i have a work that i should close.
it is very strange because the Mac’s internal tools said that it was ok.
SMC reset doesnt work for me
Mojave - "An error occurred installing macOS" error
