I am trying to upgrade my 2018 MacBook Pro 15" from High Sierra to Mojave, but it says "An error occurred installing macOS" at the very end of the installation. I got this MacBook Pro about a month ago. How can I update to Mojave successfully?
I am an iOS app developer and know pretty well about Mac.
MacBook Pro (15-inch, 2018), macOS Mojave (10.14), Mojave installation error
Hi All,
So I worked closely with a senior support team member (Thanks, Dean!) for the past week on this issue and I managed to resolve it.
First off, I run VyprVPN, Spoof-Mac (don't ask) and BitDefender.
Now, when I attempted to install Mojave the first time, I encountered an error similar to, if not identical to what has been described here, purportedly related to the BridgeOS failing to personalize and installation falling over with a non-descript error message (throwing codes such as 602, 204).
I captured my system data and sent it over to an engineer and he pointed me to my network connection is the likely root cause. The first suggestion was to create a new network location and test, then create an admin user account and try again, and also attempt to install after disabling/uninstalling any VPN, anti-virus or other network traffic manipulating software (including things that mask hardware addresses) and my firewall.
I also whitelisted *.com.apple.* addresses, and whitelisted the Mojave Installer in my network settings.
None of this worked for me.
However, I did make a significant change to my VPN configuration which finally allowed the installation to complete.
VyprVPN uses a proprietary protocol known as Chameleon which is an encrypted connection masked to outwardly appear as regular traffic. Basically, a VPN designed to not appear to be a VPN (this is to avoid the usual scanning done by certain ISP's, websites or government internet gates that would flag this kind of traffic and restrict or otherwise hinder it). By switching my VPN protocol to OpenVPN (still 256 encrypted but no longer outwardly appearing and regular traffic), my BridgeOS personalization step was able to complete and my installation progressed and finished without issue.
My suspicion is that Apple's listener has a decision tree on incoming connection attempts based on the traffic. As the installer sent its request under Chameleon protocol, I doubt there was any decision in place to handle an Apple installer connection coming in encrypted, looking un-encrypted.
Hopefully, this helps some of you all out!
Resetting SMC worked for me.
Resetting the SMC worked for me as well. Thanks dialabrain! I had spent a couple hours trying all sorts of things and was really not wanting to do a clean install.
YES by creating new login and reinstall
That actually fixed it! It was the proxy server
Same issue, SMC reset (or it didn't reset) did not help.
Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Hardware: MacBookPro15,1 @ 2.90 GHz (x 12), 32768 MB RAM Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Running OS Build: Mac OS X 10.13.6 (17G2307) Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0 Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: TMPDIR=/var/folders/9m/6__ntlgs48zfv4jbz0zp0tch0000gn/T/ Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: HOME=/Users/andrei Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: SHELL=/bin/bash Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: Apple_PubSub_Socket_Render=/private/tmp/com.apple.launchd.lnD0v7Wy0i/Render Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.OFZQNvgzbH/Listeners Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: LOGNAME=andrei Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x10000003.InstallAssistant_springboard Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: COMMAND_MODE=unix2003 Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: USER=andrei Sep 25 08:46:36 Andreis-MacBook-Pro InstallAssistant[668]: Env: XPC_FLAGS=0x0 Sep 25 08:46:36 Andreis-MacBook-Pro osinstallersetupd[670]: OSISSoftwareUpdateController: Using catalog (source: GM Default): https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog Sep 25 08:46:36 Andreis-MacBook-Pro osinstallersetupd[670]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Mounting disk image complete, results dict = { "system-entities" = ( { "content-hint" = "Apple_HFS"; "dev-entry" = "/dev/disk2s2"; "mount-point" = "/Volumes/InstallESD"; "potentially-mountable" = 1; "unmapped-content-hint" = "48465300-0000-11AA-AA11-00306543ECAC"; "volume-kind" = hfs; }, { "content-hint" = EFI; "dev-entry" = "/dev/disk2s1"; "potentially-mountable" = 1; "unmapped-content-hint" = "C12A7328-F81F-11D2-BA4B-00A0C93EC93B"; "volume-kind" = msdos; }, { "content-hint" = "GUID_partition_scheme"; "dev-entry" = "/dev/disk2"; "potentially-mountable" = 0; "unmapped-content-hint" = "GUID_partition_scheme"; } ); } Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Mount point /Volumes/InstallESD Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Using product at distance 10 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Using product based on media at /Volumes/InstallESD at distance 5 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Using product at distance 20 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: osinstallersetupd registered client Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: ROM Features returned: 4254069798 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Disk disk2s2 is not suitable because DMError: -69837 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: disk2s2 is not convertible to APFS: You may not install to this volume because it cannot be converted to Apple File System (APFS). Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskmanagement: [DMManager(PrivateMethods) clientConforms:error:]: currentThread=49175=0xc017 expectedThread=775=0x307 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: ROM Features returned: 4254069798 Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Specifier (: { URL = "file:///Volumes/InstallESD/Packages/Core.pkg"; authLevel = 2; displayName = macOS; identifier = "com.apple.pkg.Core"; options = 16; version = "10.14.0.1.1.1537503053"; }) missing reference. Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Specifier (: { URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg"; authLevel = 2; displayName = macOS; identifier = "com.apple.pkg.EmbeddedOSFirmware"; options = 16; version = "10.14.0.1.1.1537503053"; }) missing reference. Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Specifier (: { URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg"; authLevel = 2; displayName = macOS; identifier = "com.apple.pkg.SecureBoot"; options = 16; version = "10.14.0.1.1.1537503053"; }) missing reference. Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for / Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for / Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: Free space: 925963309056 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskAppeared: disk2s2 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: Ignoring non-user-visible disk IADisk_10_6: disk2s2 InstallESD as target Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskAppeared: disk2s1 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: Ignoring non-user-visible disk IADisk_10_6: disk2s1 EFI as target Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskAppeared: disk2 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: Ignoring non-user-visible disk IADisk_10_6: disk2 (null) as target Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: diskMounted: disk2s2 Sep 25 08:46:37 Andreis-MacBook-Pro InstallAssistant[668]: Ignoring non-user-visible disk IADisk_10_6: disk2s2 InstallESD as target Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: OSISSoftwareUpdateController: Loaded catalog https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog (646 products) Sep 25 08:46:37 Andreis-MacBook-Pro osinstallersetupd[670]: OSISPredicateUpdateProduct: Incompatible Apps List: Evaluating products in catalog Sep 25 08:46:39 Andreis-MacBook-Pro osinstallersetupd[670]: mountDiskImageWithPath: /Applications/Install macOS Mojave.app/Contents/SharedSupport/InstallESD.dmg Sep 25 08:46:39 Andreis-MacBook-Pro osinstallersetupd[670]: Got and processed license agreement message Sep 25 08:46:40 Andreis-MacBook-Pro osinstallersetupd[670]: JS: 10.13.6 Sep 25 08:46:42 Andreis-MacBook-Pro osinstallersetupd[670]: JS: No bundle at/Applications/SafeView.app Sep 25 08:46:42 Andreis-MacBook-Pro InstallAssistant[668]: diskMounted: disk1s3 Sep 25 08:46:42 Andreis-MacBook-Pro osinstallersetupd[670]: ROM Features returned: 4254069798 Sep 25 08:46:42 Andreis-MacBook-Pro osinstallersetupd[670]: OSISPredicateUpdateProduct: Incompatible Apps List: Finished evaluating products in catalog (180 installable products) Sep 25 08:46:42 Andreis-MacBook-Pro osinstallersetupd[670]: OSISPredicateUpdateProduct: : Found product: Incompatible Apps List Sep 25 08:46:42 Andreis-MacBook-Pro osinstallersetupd[670]: Found incompatible apps list on software update catalog Sep 25 08:46:42 Andreis-MacBook-Pro InstallAssistant[668]: diskUnmounted: disk1s3 Sep 25 08:46:44 Andreis-MacBook-Pro osinstallersetupd[670]: Machine thermal state is now normal Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Using product at distance 10 Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Helper tool loaded Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Specifier (: { URL = "file:///Volumes/InstallESD/Packages/Core.pkg"; authLevel = 2; displayName = macOS; identifier = "com.apple.pkg.Core"; options = 16; version = "10.14.0.1.1.1537503053"; }) missing reference. Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Specifier (: { URL = "file:///Volumes/InstallESD/Packages/EmbeddedOSFirmware.pkg"; authLevel = 2; displayName = macOS; identifier = "com.apple.pkg.EmbeddedOSFirmware"; options = 16; version = "10.14.0.1.1.1537503053"; }) missing reference. Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Specifier (: { URL = "file:///Volumes/InstallESD/Packages/SecureBoot.pkg"; authLevel = 2; displayName = macOS; identifier = "com.apple.pkg.SecureBoot"; options = 16; version = "10.14.0.1.1.1537503053"; }) missing reference. Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for / Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for / Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Free space: 925958492160 Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Required package references: ( "", "", "", "{\n Identifier = \"com.apple.dmg.BaseSystem\";\n MD5 = \"\";\n Size = 481796638;\n URL = \"BaseSystem.dmg\";\n Version = \"10.14\";\n}", "{\n Identifier = \"com.apple.chunklist.BaseSystem\";\n MD5 = \"\";\n Size = 4096;\n URL = \"BaseSystem.chunklist\";\n Version = \"10.14\";\n}", "{\n Identifier = \"com.apple.dmg.AppleDiagnostics\";\n MD5 = \"\";\n Size = 481796638;\n URL = \"AppleDiagnostics.dmg\";\n Version = \"10.14\";\n}", "{\n Identifier = \"com.apple.chunklist.AppleDiagnostics\";\n MD5 = \"\";\n Size = 4096;\n URL = \"AppleDiagnostics.chunklist\";\n Version = \"10.14\";\n}", "{\n Identifier = \"com.apple.dmg.InstallESD\";\n MD5 = \"\";\n Size = 5526130487;\n URL = \"InstallESD.dmg\";\n Version = \"10.14\";\n}", "{\n Identifier = \"com.apple.plist.InstallInfo\";\n MD5 = \"\";\n Size = 1380;\n URL = \"linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/InstallInfo.plist\";\n Version = \"10.14\";\n}" ) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for (null) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for (null) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for (null) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for (null) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for (null) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for (null) Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: OSISDownloadOperation: totalEstimate=458.000000, significantDownload=1 Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Operation queue started Sep 25 08:46:46 Andreis-MacBook-Pro osishelperd[707]: Privileged helper tool loaded. Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: Using product PKSecureNetEnabledProduct at distance 5 Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: OSISDownloadOperation: IAL update found. id: com.apple.pkg.IncompatibleAppList.10_14.16U1574 version: 1.0.0.0.1.1534877876 Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: OSISDownloadOperation: Using catalog for bridgeOS: https://swscan.apple.com/content/catalogs/others/index-10.14-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog Sep 25 08:46:46 Andreis-MacBook-Pro osinstallersetupd[670]: OSISDownloadOperation: bridgeOS update is required (minimum bridge version: 16.16.375.0.0,0) Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Using product at distance 25 Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for /macOS Install Data Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Unable to get fs for /macOS Install Data Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieving 9 packages (0.741 GB) Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.chunklist.AppleDiagnostics (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/AppleDiagnostics.chunklist) Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Validating asset: /macOS Install Data/AppleDiagnostics.chunklist.partial Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: File is missing integrity data. Will assume file is integral. Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Validation passed Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: No native mechanism to verify AppleDiagnostics.chunklist Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.chunklist.AppleDiagnostics (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/AppleDiagnostics.chunklist) Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.dmg.InstallESD (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/InstallESD.dmg) Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Validating asset: /macOS Install Data/InstallESD.dmg.partial Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Will verify dmg as pkgdmg. Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Getting offset for dmg in pkg: /macOS Install Data/InstallESD.dmg.partial Sep 25 08:46:47 Andreis-MacBook-Pro osinstallersetupd[670]: Verifying InstallESD.dmg Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: Validation passed Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: No native mechanism to verify InstallESD.dmg Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.dmg.InstallESD (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/InstallESD.dmg) Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.pkg.IncompatibleAppList.10_14.16U1574 (http://swcdn.apple.com/content/downloads/33/23/091-93382/2veoxuxb6l2l4tepqmkq9s3c48ygnb2dts/OSX_10_14_IncompatibleAppList.pkg) Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: Received response from peer 17.253.39.204 Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.pkg.IncompatibleAppList.10_14.16U1574 (http://swcdn.apple.com/content/downloads/33/23/091-93382/2veoxuxb6l2l4tepqmkq9s3c48ygnb2dts/OSX_10_14_IncompatibleAppList.pkg) Sep 25 08:49:09 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.pkg.BridgeOSUpdateCustomer (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187ujxq4jsvpi6jg/BridgeOSUpdateCustomer.pkg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.pkg.BridgeOSUpdateCustomer (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187ujxq4jsvpi6jg/BridgeOSUpdateCustomer.pkg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.pkg.BridgeOSBrain (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187ujxq4jsvpi6jg/BridgeOSBrain.pkg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.pkg.BridgeOSBrain (http://swcdn.apple.com/content/downloads/48/38/041-08711/39fme90oy4xz7sc1is187ujxq4jsvpi6jg/BridgeOSBrain.pkg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.plist.InstallInfo (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/InstallInfo.plist) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Validating asset: /macOS Install Data/InstallInfo.plist.partial Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: File is missing integrity data. Will assume file is integral. Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Validation passed Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: No native mechanism to verify InstallInfo.plist Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.plist.InstallInfo (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/InstallInfo.plist) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.dmg.AppleDiagnostics (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/AppleDiagnostics.chunklist:::/Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/AppleDiagnostics.dmg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Validating asset: /macOS Install Data/AppleDiagnostics.dmg.partial Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Validation passed Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: No native mechanism to verify AppleDiagnostics.dmg Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.dmg.AppleDiagnostics (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/AppleDiagnostics.chunklist:::/Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/AppleDiagnostics.dmg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.dmg.BaseSystem (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/BaseSystem.chunklist:::/Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/BaseSystem.dmg) Sep 25 08:49:21 Andreis-MacBook-Pro osinstallersetupd[670]: Validating asset: /macOS Install Data/BaseSystem.dmg.partial Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Validation passed Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: No native mechanism to verify BaseSystem.dmg Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.dmg.BaseSystem (linkfile-validated:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/BaseSystem.chunklist:::/Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/BaseSystem.dmg) Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Started downloading package com.apple.chunklist.BaseSystem (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/BaseSystem.chunklist) Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Validating asset: /macOS Install Data/BaseSystem.chunklist.partial Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: File is missing integrity data. Will assume file is integral. Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Validation passed Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: PackageKit: No native mechanism to verify BaseSystem.chunklist Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Retrieved package com.apple.chunklist.BaseSystem (linkfile:///Applications/Install%20macOS%20Mojave.app/Contents/SharedSupport/BaseSystem.chunklist) Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Payload dmg already mounted: /Volumes/InstallESD Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Skipping preflighting since we're not on supported hardware Sep 25 08:49:22 Andreis-MacBook-Pro osinstallersetupd[670]: Starting personalization Sep 25 08:49:25 Andreis-MacBook-Pro osinstallersetupd[670]: Personalization summary: 17G2307 -> 18A391 (Customer), global = 0, variant = multiple, client = osinstallersetupd, user auth = 0, tdm = 0, prod fused = 1, model = j680ap, session = 52FB7D90-A267-4A3E-962A-318EB0F215C4: success Sep 25 08:49:25 Andreis-MacBook-Pro osinstallersetupd[670]: Personalization succeeded (manifest types: Boot, Preboot, RecoveryBoot, InstallerBoot, FirmwareUpdate) Sep 25 08:49:25 Andreis-MacBook-Pro osinstallersetupd[670]: Starting bridgeOS update prepare Sep 25 08:50:05 Andreis-MacBook-Pro osinstallersetupd[670]: isConvertableToAPFS: was called on disk0s1, an APFS disk. Sep 25 08:50:05 Andreis-MacBook-Pro osinstallersetupd[670]: disk0s1 is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled). Sep 25 08:50:05 Andreis-MacBook-Pro osinstallersetupd[670]: isConvertableToAPFS: was called on disk0s1, an APFS disk. Sep 25 08:50:05 Andreis-MacBook-Pro osinstallersetupd[670]: disk0s1 is not convertible to APFS: This volume is not formatted as Mac OS Extended (Journaled). Sep 25 08:50:14 Andreis-MacBook-Pro osinstallersetupd[670]: bridgeOS prepare summary: 15P6805 -> 16P375, update = 16.16.375.0.0, brain = 16.16.375.0.0, variant = com.apple.bridgeOSCustomer, macOS = 17G2307 (customer), project = BridgeOSInstall-56, userAuth = 0, prod fused = 1, model = j680ap, client = InstallAssistant, retries = 0, session = 47427DD3-B087-48D3-8FD8-3A1DE40BBE98: Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7fc2fa019910 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );" UserInfo={NSLocalizedDescription=MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );, MSUErrorCode=2, AMAuthInstallErrorCode=3099, MSUErrorDescription=Failed to personalize with options., NetworkRequired=true}}} Sep 25 08:50:14 Andreis-MacBook-Pro osinstallersetupd[670]: bridgeOS update prepare complete Sep 25 08:50:14 Andreis-MacBook-Pro osinstallersetupd[670]: bridgeOS update prepare failed: Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7fc2fa019910 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );" UserInfo={NSLocalizedDescription=MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );, MSUErrorCode=2, AMAuthInstallErrorCode=3099, MSUErrorDescription=Failed to personalize with options., NetworkRequired=true}}} Sep 25 08:50:14 Andreis-MacBook-Pro osinstallersetupd[670]: Operation queue failed with error: Error Domain=com.apple.OSInstallerSetup.error Code=602 "An error occurred installing macOS." UserInfo={NSLocalizedRecoverySuggestion=, NSLocalizedDescription=An error occurred installing macOS., NSUnderlyingError=0x7fc2f96a42c0 {Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7fc2fa019910 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );" UserInfo={NSLocalizedDescription=MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );, MSUErrorCode=2, AMAuthInstallErrorCode=3099, MSUErrorDescription=Failed to personalize with options., NetworkRequired=true}}}}} Sep 25 08:50:14 Andreis-MacBook-Pro InstallAssistant[668]: Stopped operation queue with Error Domain=com.apple.OSInstallerSetup.error Code=602 "An error occurred installing macOS." UserInfo={NSUnderlyingError=0x7f7f59038d60 {Error Domain=BOSErrorDomain Code=204 "An error occurred during preflight." UserInfo={NSLocalizedDescription=An error occurred during preflight., NSUnderlyingError=0x7f7f59063f40 {Error Domain=BridgeOSSoftwareUpdateError Code=19 "MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );" UserInfo={NetworkRequired=true, MSUErrorCode=2, AMAuthInstallErrorCode=3099, MSUErrorDescription=Failed to personalize with options., NSLocalizedDescription=MSU - 2 (Failed to personalize with options.);MSU - 2 (Could not personalize boot/firmware bundle.);AMAI - 3099 (AMAuthInstallBundlePersonalize() failed: );}}}}, NSLocalizedRecoverySuggestion=, NSLocalizedDescription=An error occurred installing macOS.}
I'm having the same issue. I just bought my 2018 MacBook Pro 15inch a couple of weeks ago. Restarting SMC didn't work. All the different restarts didn't work. I've even tried removing cache files. Nothing seems to be working.
SMC Reset, Safe Mode, Recovery mode installation did not work for me. From installation log, most likely it was related to Apple T2 Chip. Also tried to turn off FileVault, remove firmware password, change system language. Hope can get official help from Apple. Thanks.
I'm completely puzzled by this.
So downloading the installer via WiFi led to an installation that wouldn't work, whereas downloading the same installer while connected via a LAN cable worked?
I'll have to try that weird as it sounds
I have the same problem.
Error message: Install macOS Mojave: An error occurred installing macOS.
Model Name: MacBookPro 2018 model.
Model Identifier: MacBookPro15,2
Processor Name: Intel Core i5
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: 15.16.6805.0.0,0
System Version: macOS 10.13.6 (17G2307)
Kernel Version: Darwin 17.7.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 21 minutes
I tried: reboot, download more times, etc. without any progress.
Do you have any solution?
The recovery mode suggestion didn’t work for me. I wasn’t even given an option to upgrade to the latest MacOS despite following the instructions and holding Option-Command-R.
I give up. I don’t want to experiment anymore and I shouldn’t really have to.
The irony is that Apple’s latest computers don’t seem to be fully compatible with its latest OS!
Very disappointing ... what a waste of time too!
Thank you.
I’ll give it a shot later tonight. I wish Apple would get their act together ... this shouldn’t have happened in the first place.
The amount of time we’ve all wasted on this ... it’s like a soap opera!
Thanks, Sufi, it worked for me:)
new Macbook pro 13' 2018, try re-download, re-install, restart, reset SMC, none of them worked. I don't have ethernet adaptor and have no idea if upgrade via it will work or not.
I tried to install Mojave the first day but I got this error. Having installed many macOSs and OSX in years this was the first time I faced this issue. Since the mac is 2018 I thought that might be due to T2 chip. However, I thought it may not be the case it doesn't seem logical that the latest version of the OS is not possible to be installed on the latest machine.
I contacted apple support and every time they were connecting me to the senior department to talk with an specialist, and every time I got very irrelevant responses. I also asked them many times if there are others who have faced this issue and every time they were saying actually this is the first time we here this.
So seeing this topic means there is a problem here.
I have the same problem. I tried all. Reset with command R, start by USB key, remove security firewall.
I think there is a problem with T2 but I don’t know the solution. The log file write “bridgeOS update prepare failed”.
I've been dealing with Apple support for more than a 2 weeks.
Nothing so far.
All the usual stupidity, reset the SMC try installing it from Recovery .... nothing worked for me
I have MBP 2018 with the T2 chip and this looks like the problem.
There are so many people having this issue and Apple keep telling us to reset our laptops this should fix it!
This is rediculous Apple just fix it!
Mojave - "An error occurred installing macOS" error
