After upgrade to MacOS Mojave, I cannot login or connect to App Store.

I have similar issue and have tried all the normal troubleshooting actions. I can however connect to App store but can't see any tabs other than the Updates tab. Screen shot attached: Note that see all is greyed out... Ideas anyone?

Hey guys,

been reading through this thread, and wanted to post that I had an issue with the App store in Mojave, that I was able to fix. Since this has not been posted in this thread yet, I will provide the steps to correct my issue in case it's something that simple that will help someone else.

My issue was: unable to see, or install updates in the Mac app store after Mojave upgrade.

Cause: Damaged / outdated caches / user settings (plists)

Solution: Use an uninstaller app such as AppDelete, iTrash, or AppCleaner.

Drag the App Store icon from applications to said app (a good option put an alias to the uninstall app on the desktop.)

When the list of associated files pops up, uncheck the App store icon itself, and uncheck the AppStore folder in /Library/Application Support.

Delete, everything else and reboot the mac.

In My case, I was always able to sign in, but updates didn't work. After these steps I signed back ink and everything came back to life. It's been working fine since. I understand there are numerous issues going on here, but no one here mentioned doing this yet, so I thought I would.

Hope it helps someone else! have a great day!

OK mine looks different. I have a 2017 iMac 27" with a 2TB fusion drive. The second image is what looks different. Unless i am looking at it differently. I just spoke to support again and they again informed me that they are working on it. Do you also have FaceTime loading on every boot?

OK, I just spoke with Apple engineering and they gave me a fix for this. It worked for me and it may work for you. You mustknow how to use Terminal and access hidden directories with Finder in the root of your drive.

First, make SURE that you've backed up the directory /Library/Security/Trust Settings. Copy it on your Desktop or Downloads directory, or wherever you'll be able to access it.

1. Again, back up the user certificate trust settings files described above. Then, remove them with the following commands, entering your administrator password when prompted:

cd "/Library/Security"

sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip

cd "/Library/Security/Trust Settings"

sudo rm *.plist

2. Attempt to sign into the App Store.

This didn't work for me until I restarted at which point I was able to log in and see all of my accumulated updates. If you're not comfortable working at the system level, DON'T do this. If you are, this may fix your problem. It did for me.

Once you're sure that you've got the App Store working, you can delete the TrustSettingsBackup.zip file as well as the backup of the Trust Settings directory.

Let me know how it goes.

OK look at this screenshot and look closely at the path at the bottom of the Finder Window. This is what you should see. Like I said I am not an expert, but you can try and add a folder called Trust Settings. But do this at your own risk, or wait for a better info. If you do add it, reboot. It might or might not help, but please wait for expert help.

Hi Bill,

Like you I had an old version of the Appstore in the CCC Safety net. I think however this was the version prior to Mojave. I managed to delete it, which resolved the Appstore issue (hooray), alas now I cannot empty the trash. It will not let me empty the trash as a file is in use. Attempting to delete immediately gets results in This is not the end of the world, as I am sure Apple will release an update to resolve the Appstore issues. But a little annoying.

Bill Budd

I just shut down my iMac just to show you I have apps there and once I close the app store they go away so you have a screen shot with my apps login after shut down and one blank after getting out of apple store. 2ND acreen shot quit apple store and logged back in now blank go figure whats wrong I cannot figure it out. Anyone that can help me I wold be most grateful.

Can you tell me were to start my apps page is blank see screen shot was when I first log in the morning after shutdown at night but then second screen shot shows nothing any help with this? I would have to stay logged ing in all day for this to stay open like it suppose to. Please help I just update to Mojave now wish I did not my apple store was great no problems now this mess.

had not seen that before. So I opened app store app, went to help and mashed it, saw app store help again and mashed it and then I see this:

"App Store User Guide

MacOS Mojave."

Looks like a good read and should be very helpful to each of us. Thanks for pointing this out to me

Your welcome but did you understand what I was looking at? What do you mean you mashed it? Never heard of that before I guess i am older than most of yoou all I am 58. Maybe after you read it you will be able to help me then. Any others want to try to help looking for a fix but you have been awesome and know you will come thru for the help I need. Do you think there will be a update for a fix in this Apple Store issue and how can I find it on internet?

Thank you all for all your help which I really need to be fixed. There used to be a coffee cup app that was like a timer and would keep the IMac on so you could do something and it will still be on screen its like the new one I found but like the older app better. tHIS IS WHAT i am using since I cannot find mine,

brianyen0,

Now with my update to Mojave my Safari is running slow and get the rainbow whell and ran a etracheck it said it was excellent and then I ran it in safe mode and issue still persist along with my apple store not showing my apps. But check this out I have the apps when I shut down at night and put it back on then its there see screen shot and once apple store is closed they are gone check this out as well. Any help we be great from anyone.

Thank you all for your help

Hi frank_the_snake

Here are my screen shots. The last screenshot is showing the current App Store 3.0 highlighted because I I have since deleted the old App Store version 1xx and can not highlight that for you but hopefully if you scroll around in there you will find it and be able to delete it.

Amyskis,

When you look at my screen shot can you tell me the one to delete or what section its in?I am still confused on this seems easy enough maybe you can help me a little more. Can I not just go to this, then to system report?

Hi there, brianyen0!
Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with connecting to the App Store on your Mac and I’m happy to assist. I recommend checking out this article with steps to follow If you can't connect to the iTunes Store, iBooks Store, or App Store. This article will give you the best troubleshooting steps to take, along with the next steps to take if the issues continue.
Have a wonderful day!

Hi,

I am also facing the same issue. I am using a 2018 Macbook Pro and after I upgraded to Mojave the App Store doesn't connect. I have tried all the steps mentioned here- If you can't connect to the iTunes Store, iBooks Store, or App Store - Apple Support

Nothing helps. Still figuring out the solution.

Thanks