After upgrade to MacOS Mojave, I cannot login or connect to App Store.

I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Mojave, I cannot sign out, login App Store or View my account. It always show "Cannot Connect to App Store". I also upgrade my iMac to MacOS Mojave, my iMac does not have this issue.


How can I fix this issue on my 2018 MacBook Pro?


Thank you

MacBook Pro TouchBar and Touch ID, iOS 12

Posted on Sep 24, 2018 7:50 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2018 7:04 AM

I found a solution that worked for me. It took me two steps, and all credit to BocaBoy in this thread: Re: Mojave installation fails: duplicate App Stores, can't sign in with Apple ID (Macbook Pro, Late 2016)


  1. Disable System Integrity Protection:
    1. Reboot the computer into restore mode (press command-R during startup)
    2. Select Terminal from the Utilities... menu
    3. Enter csrutil disable and press return
    4. Restart
  2. Back up and archive the folder in /Library/Security/Trust Settings before deleting them through Terminal. I'll copy BocaBoy's instructions here for you all:


OK, I just spoke with Apple engineering and they gave me a fix for this. It worked for me and it may work for you. You must know how to use Terminal and access hidden directories with Finder in the root of your drive.


First, make SURE that you've backed up the directory /Library/Security/Trust Settings. Copy it on your Desktop or Downloads directory, or wherever you'll be able to access it.


1. Again, back up the user certificate trust settings files described above. Then, remove them with the following commands, entering your administrator password when prompted:


cd "/Library/Security"

sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip

cd "/Library/Security/Trust Settings"

sudo rm *.plist


2. Attempt to sign into the App Store.


This didn't work for me until I restarted at which point I was able to log in and see all of my accumulated updates. If you're not comfortable working at the system level, DON'T do this. If you are, this may fix your problem. It did for me.


Once you're sure that you've got the App Store working, you can delete the TrustSettingsBackup.zip file as well as the backup of the Trust Settings directory.

3. Reenable System Integrity Protection by repeating step 1 but using the command csrutil enable.


After I modified the Trust Settings directory, I was able to reboot and connect to the App Store and Books Store.


Good luck, everyone!

379 replies

Sep 27, 2018 1:53 PM in response to Exxplora2

I'm having the same issue.


As a test, I created a new Apple ID, generated a new user account on my Mac Book Pro, then attempted to log into the App Store on that new account using the new Apple ID. The same problem occurred.


The console shows several App Store errors when I first bring it up:

- "Unable to load Info.plist exceptions (eGPUOverrides)"

- "AWSNetworkQualityInquiry: The network quality inquiry couldn't be initialized for metrics."

- "AWSKeepAliveSession: [....] Failed to acquire assertion"

- "AMSURLRequest: Failed to fetch GUID schemes from bag" (several occurrences of this message)


Clicking on "Sign In" generates these App Store messages in the console:

- "ITLib xpc error: Connection interrupted"

- "Error getting iTunes pref."

- The above KeepLiveSession and URLRequest messages as well.


Lastly, entering the password and selecting "Sign In" generates these App Store messages:

- The above KeepAliveSession and URLRequest messages

- "Sign in failed with error code: -999, description: <private>"

Sep 29, 2018 4:35 PM in response to brianyen0

So I got tired of waiting around for a response from Apple. Luckily, my wife owns two MacBook Airs, one for home and one for work. I waited to update the work machine because it was having some other issues. So today in short I restored my wife's home MacBook Air that was having the issue from Time Capsule backups of her work one that has no issues with the App Store. All I had to do is make some minor tweaks with some software installs and uninstallation, but all is good now. So if you have another Mac and want to try this, it should work!

Oct 2, 2018 6:44 AM in response to Exxplora2

Exxplora2 wrote:


You might want to check any network filters you have on your wired network. I had a similar problem and was able to determine that my third party network filter (Little Snitch) was not reading the code signature for the app store correctly. A subsequent update to the third party network filter solved my problem.

Tried that here too - unfortunately no luck with with the Little Snitch update nor with disabling LS.

Feb 25, 2019 6:30 PM in response to Checkyorself289

Thanks so much Checkyorself289!!


Finally, after spending 3 days digging into all forums finally I could successfully login into App Store just following the AppCleaner directions without re-installing the app!!


Important note: i had to follow the procedure twice since first time, after rebooting and opening AppStore, instead of logging in into appstore, I clicked one app update and same problem again....that was when i run again the appcleaner, rebooted, then logged in as first action after opening the AppStore App and worked well!!! So be sure your follow exactly these steps: 1)AppCleaner 2)reboot 3)open AppStore App 4)Log-ing 5) start using!!!


Not sure what is happening with Apple but this is not really acceptable.....

Mar 18, 2019 2:11 PM in response to Checkyorself289

Yeah I had the same problem where I couldn't get into the app store and sign in from a fresh new computer, a macbook pro 13 in. I was fiddling with the files but ended up just reinstalling mojave and now I'm able to sign in but still unable to download apps from the store or update existing ones. When I click "view information" under my account it says that it cannot connect to the app store even though other pages load so it's really bizarre.

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After upgrade to MacOS Mojave, I cannot login or connect to App Store.

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