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After upgrade to MacOS Mojave, I cannot login or connect to App Store.

I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Mojave, I cannot sign out, login App Store or View my account. It always show "Cannot Connect to App Store". I also upgrade my iMac to MacOS Mojave, my iMac does not have this issue.


How can I fix this issue on my 2018 MacBook Pro?


Thank you

MacBook Pro TouchBar and Touch ID, iOS 12

Posted on Sep 24, 2018 7:50 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2018 7:04 AM

I found a solution that worked for me. It took me two steps, and all credit to BocaBoy in this thread: Re: Mojave installation fails: duplicate App Stores, can't sign in with Apple ID (Macbook Pro, Late 2016)


  1. Disable System Integrity Protection:
    1. Reboot the computer into restore mode (press command-R during startup)
    2. Select Terminal from the Utilities... menu
    3. Enter csrutil disable and press return
    4. Restart
  2. Back up and archive the folder in /Library/Security/Trust Settings before deleting them through Terminal. I'll copy BocaBoy's instructions here for you all:


OK, I just spoke with Apple engineering and they gave me a fix for this. It worked for me and it may work for you. You must know how to use Terminal and access hidden directories with Finder in the root of your drive.


First, make SURE that you've backed up the directory /Library/Security/Trust Settings. Copy it on your Desktop or Downloads directory, or wherever you'll be able to access it.


1. Again, back up the user certificate trust settings files described above. Then, remove them with the following commands, entering your administrator password when prompted:


cd "/Library/Security"

sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip

cd "/Library/Security/Trust Settings"

sudo rm *.plist


2. Attempt to sign into the App Store.


This didn't work for me until I restarted at which point I was able to log in and see all of my accumulated updates. If you're not comfortable working at the system level, DON'T do this. If you are, this may fix your problem. It did for me.


Once you're sure that you've got the App Store working, you can delete the TrustSettingsBackup.zip file as well as the backup of the Trust Settings directory.

3. Reenable System Integrity Protection by repeating step 1 but using the command csrutil enable.


After I modified the Trust Settings directory, I was able to reboot and connect to the App Store and Books Store.


Good luck, everyone!

379 replies

Sep 30, 2018 10:15 AM in response to BocaBoy

I seem to have the same issue. Here the two lines from system.log. Maybe somebody can make sense out of it...


Sep 30 19:09:37 iMac App Store[794]: DEPRECATED USE in libdispatch client: dispatch source activated with no event handler set; set a breakpoint on _dispatch_bug_deprecated to debug


Sep 30 19:10:01 iMac App Store[794]: objc[794]: Class ITNSImage is implemented in both /System/Library/Frameworks/iTunesLibrary.framework/Versions/A/iTunesLibrary (0x7fff8f217568) and /System/Library/CoreServices/SetupAssistantPlugins/iTunes.icdplugin/Contents/Ma cOS/iTunes (0x10f22e7c8). One of the two will be used. Which one is undefined.

Sep 30, 2018 12:00 PM in response to macobs30

OK, that's good. I wasn't having issues on either of my iOS devices. As you know I fixed my glitches on Mojave. Was more thinking since iOS, TVOS, and macOS share some of the same internals, that it could be a bug there. Since not, sounds like it's related to the Macs more specifically.


When Mojave works, it feels like a very nice ride. Hope Apple speaks up soon.


One of the hard things I find about helping on forums is you usually don't know the people directly, and can't handle the setups for myself. So I only have what the people say to go on. In this case though it sounds like Apple knows about this issue now, and it doesn't seem to be a specific group of people affected with any specific setup circumstances.

Sep 30, 2018 1:23 PM in response to joelw135

This isn't a question directly in line with the topic of this thread, but, is there a way to contact Mods here?


I was reading that they are the only ones that can change a username, and I would like this one changed to one of my nicknames I use on a more consistent basis. I created this years ago, and I don't even remember why I picked this name.

Oct 1, 2018 6:50 AM in response to brianyen0

At this point in time, I think we have tried everything possible except a clean install. So all we can do is wait for Apple to come up with an answer. I for one won't drop this if I don't hear soon. This is my work computer, and in some form it is creating a problem for me. For one, I got into trouble for creating another account. This network I am on is a secure network, and a secure location. So I had to remove the second account. At least I didn't lose my administrator account.

Oct 1, 2018 9:03 AM in response to Exxplora2

Little Snitch (my third party network filter) issued an app update today that correct the problem with the app store invalid code signature. After restarting both my mac and the app store app, my ability to connect to the app store has been restored. I'm a happy camper again!


I hope everyone struggling with a different app store issue than mine find an equally quick fix.

Oct 1, 2018 10:09 AM in response to brianyen0

Reinstalled macOS and have the same

exact issue. I’ve tried all suggestions posted in this forum and have not resolved the issue. It seems like the only option is to do a clean install, restore files from back up and not restore system settings. I think that’s overkill because it seems like a networking configuration issue on the app side that might be resolved by fixing a file or configuration setting.

 needs to address this since it seems like a common bug.

Oct 1, 2018 1:26 PM in response to WPeter W.

I actually still have a second admin account that I had set up and used only during installation of this new iMac last year. I had not used this account since this then.


I could sign into the App Store and install both new software and updates (e.g. XCode 10) without any issues. Going back to the other admin/user account, ... same issue as before. No sign-in possible. At least, I have my updates now. Books is still an issue, though. Cannot get my new book, that I bought on the iPhone (iOS12) this week.

After upgrade to MacOS Mojave, I cannot login or connect to App Store.

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