I am using the latest MacBook Pro 2018 version. After upgrade to MacOS Mojave, I cannot sign out, login App Store or View my account. It always show "Cannot Connect to App Store". I also upgrade my iMac to MacOS Mojave, my iMac does not have this issue.
How can I fix this issue on my 2018 MacBook Pro?
Thank you
MacBook Pro TouchBar and Touch ID, iOS 12
I found a solution that worked for me. It took me two steps, and all credit to BocaBoy in this thread: Re: Mojave installation fails: duplicate App Stores, can't sign in with Apple ID (Macbook Pro, Late 2016)
OK, I just spoke with Apple engineering and they gave me a fix for this. It worked for me and it may work for you. You must know how to use Terminal and access hidden directories with Finder in the root of your drive.
First, make SURE that you've backed up the directory /Library/Security/Trust Settings. Copy it on your Desktop or Downloads directory, or wherever you'll be able to access it.
1. Again, back up the user certificate trust settings files described above. Then, remove them with the following commands, entering your administrator password when prompted:
cd "/Library/Security"
sudo ditto -ck "Trust Settings" TrustSettingsBackup.zip
cd "/Library/Security/Trust Settings"
sudo rm *.plist
2. Attempt to sign into the App Store.
This didn't work for me until I restarted at which point I was able to log in and see all of my accumulated updates. If you're not comfortable working at the system level, DON'T do this. If you are, this may fix your problem. It did for me.
Once you're sure that you've got the App Store working, you can delete the TrustSettingsBackup.zip file as well as the backup of the Trust Settings directory.
3. Reenable System Integrity Protection by repeating step 1 but using the command csrutil enable.
After I modified the Trust Settings directory, I was able to reboot and connect to the App Store and Books Store.
Good luck, everyone!
This is what I posted earlier to show why yo need to see the tip top of the screen.:
"Click on the Apple logo, then click on the app store.
Lok at top of page, where it says "App Store", "Edit", "Store" "Window" and"Help" all in a row.
Click on STORE buttonand you will see a list of things:. Discover, search, work. Play. But look all the way down the STORE open list and the next to last line says"View my account"
Click on view my account and then you will see apps."
Hi frank_the_snake
Here are my screen shots. The last screenshot is showing the current App Store 3.0 highlighted because I I have since deleted the old App Store version 1xx and can not highlight that for you but hopefully if you scroll around in there you will find it and be able to delete it.
That is what I've heard from other sources as well: this problem stems from an actual issue with Mojave itself or the version of the app store, so I believe the only solution is patience, however inconvenient, for an update.
Confirmed. Works for me. Must reboot for it to work. It took a few minutes for my apps and updates to appear but it does work. Confirmed for Books app as well. Thank you!
Did you enter the password alongside the key? Also did you try rebooting and testing App Store? As BocaBoy has said you probably removed the file.
I think it is time to call support. Unless someone else has ideas.
Did you follow the steps listed in a prior post regarding the terminal? If not go back and look.
Fochest,
I needed up calling support on this issue and they walked me thru a fix but I do not remember what I did with them. So you be better chatting with them or calling them.
Using AppCleaner and following Checkyorself289's directions worked for me. I did have to reboot after cleaning before I was finally able to sign in.
I have the same error and these steps don't solve the problem, even the advanced steps (those two files aren't in the /var/db/crls folder, for example). I posted another screenshot here: Mojave installation fails: duplicate App Stores, can't sign in with Apple ID (Macbook Pro, Late 2016)
The error screen looks like this:
I have similar issue and have tried all the normal troubleshooting actions. I can however connect to App store but can't see any tabs other than the Updates tab. Screen shot attached: Note that see all is greyed out... Ideas anyone?
Hi,
I am also facing the same issue. I am using a 2018 Macbook Pro and after I upgraded to Mojave the App Store doesn't connect. I have tried all the steps mentioned here- If you can't connect to the iTunes Store, iBooks Store, or App Store - Apple Support
Nothing helps. Still figuring out the solution.
Thanks
I am also having the same issue after upgrading to Mojave yesterday. App store does not allow my account to be accessed. I'm not able to sign out. iTunes account access is working fine and so are other internet account set ups like iCloud and gmail.
Other unrelated issues with the Mojave upgrade:
1) System fan randomly gets loud
2) System sometimes will not wake out of sleep mode so I have to do a hard shutdown and power up using the power button.
Thanks, this is definitely the same error. I spoke with tech support this morning and passed a diagnostic file to them. If anyone finds a solution, please post it to the thread. (I will if I get one.)
Hmm... I've tried all of the above suggestions, can connect and download from App store but still only able to see Updates tab in the side bar, the See All option is still greyed out. Maybe Apple will see this thread and have a solution.
After upgrade to MacOS Mojave, I cannot login or connect to App Store.
