My mid-2010 MacBook has been regularly displaying the spinning beachball and freezing (can move the cursor but unable to click on or select anything) regularly and requires a forced restart to continue operation. EtreCheck report attached.
Earlier advice was that the Hosts file was corrupt and whilst I went through the fix process a few times, subsequent EtreCheck Reports still show that as an issue. Hopefully someone more expert than me can pointe in the right direction to get my MacBook to perform normally. An EtreCheck report generated less than an hour ago follows.
Thank you.
Ian
EtreCheck version: 5.0 (5A004)
Report generated: 2018-09-25 19:02:09
Download EtreCheck from https://etrecheck.com
Runtime: 6:43
Performance: Poor
Problem: Computer is too slow
Description:
Have been experiencing beach balling and computer freezing (the cursor will move but no reaction to any other input) for several months, 3 months ago acting on advice from Apple Community I changed the hard rive to an SSD and whilst it seemed to assist with the problems they still persist, almost every session when I use the computer.
Major Issues:
Anything that appears on this list needs immediate attention.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable RAM- This machine has upgradeable RAM that would help its performance.
Heavy RAM usage- This machine is using a large amount of RAM.
Apps crashing- There have been numerous app crashes.
Apps with heavy CPU usage- There have been numerous cases of apps with heavy CPU usage.
Unsigned files- There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Corrupt hosts file- Hosts file is corrupt.
Vintage hardware- This machine may be considered vintage.
Heavy I/O usage- Your system is under heavy I/O use. This will reduce your performance.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
MacBook (13-inch, Mid 2010) - Vintage!
MacBook Model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM - At maximum
BANK 0/DIMM0 - 2 GB DDR3 1067 ok
BANK 1/DIMM0 - 2 GB DDR3 1067 ok
Battery: Health = Normal - Cycle count = 360
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
Drives:
disk0 - CT500MX500SSD1 500.11 GB (Solid State - TRIM: No)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - S*************8 (Journaled HFS+) 499.11 GB (272.42 GB used)
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - S*************8 499.11 GB (226.43 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en5: iPad
Interface en4: iPhone 2
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en3: iPhone
Interface en2: Bluetooth PAN
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: Less than an hour
Configuration Files:
/etc/hosts - Count: 0 - Corrupt!
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist
Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist
Executable: /usr/bin/stkLaunchAgent.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist
Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5Service Manager -launchedbylogin
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
2 32-bit apps
Kernel Extensions:
/Library/Extensions
[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
[Loaded] SophosFileProtection.kext (Sophos, 9.7.4 - SDK 10.12)
[Loaded] SophosWebProtection.kext (Sophos, 9.7.4 - SDK 10.12)
System Launch Agents:
| [Not Loaded] | 9 Apple tasks |
| [Loaded] | 183 Apple tasks |
| [Running] | 46 Apple tasks |
| [Killed] | 55 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 186 Apple tasks |
| [Running] | 69 Apple tasks |
| [Killed] | 45 Apple tasks |
Launch Agents:
| [Running] | com.wdc.WD-Sync-Service.plist (Western Digital Corporation Branded Products Group - installed 2016-04-01) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2017-09-04) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2013-06-06) |
| [Loaded] | com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2013-06-06) |
| [Running] | com.sophos.home.ui.plist (Sophos - installed 2018-08-29) |
| [Running] | com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2016-09-28) |
| [Running] | com.sophos.agent.plist (Sophos - installed 2018-06-29) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-28) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Running] | com.sophos.common.servicemanager.plist (Sophos - installed 2018-08-29) |
| [Loaded] | com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2018-06-22) |
| [Loaded] | com.bombich.ccc.plist (? 41245744 - installed 2016-03-27) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | tw.com.sparkring.killVDCAssistant.plist (Sparkring Computer Company - installed 2018-09-01) |
| [Loaded] | com.adobe.SwitchBoard.plist (? 68cad67 - installed 2013-06-06) |
User Launch Agents:
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2013-06-06) |
| [Loaded] | com.adobe.ARM.***.plist (? 0 - installed 2015-09-24) |
| [Other] | com.wondershare.TunesGoHelper.plist (? 0 - installed 2018-07-29) |
User Login Items:
Wondershare TunesGo Helper.app (? - installed 2016-11-09)
(~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app)
com.adobe.SwitchBoard.monitor.plist (?)
(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)
WD App Manager (Western Digital Corporation Branded Products Group - installed 2018-02-06)
(/Applications/WD App Manager/WD App Manager.app/Contents/MacOS/WD App Manager)
Wondershare TunesGo Helper (? - installed 2016-11-09)
(~/Library/Application Support/Wondershare TunesGo/Wondershare TunesGo Helper.app/Contents/MacOS/Wondershare TunesGo Helper)
Internet Plug-ins:
JavaAppletPlugin: 15.0.1 (installed 2013-06-06)
FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-12)
QuickTime Plugin: 7.7.3 (installed 2018-07-19)
Flash Player: 31.0.0.108 (installed 2018-09-12)
obePDFViewer: 10.1.7 (installed 2013-06-14)
SharePointBrowserPlugin: 14.3.4 (installed 2013-05-24)
iPhotoPhotocast: 7.0 (installed 2013-05-24)
Safari Extensions:
| Translate.safariextz - SideTree.com - http://SideTree.com/extensions.html#Translate(installed 2018-07-29) |
3rd Party Preference Panes:
Flash Player (installed 2018-08-28)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
S*************8: Disk size: 499.11 GB - Disk used: 272.68 GB
Destinations:
M****************e [Network] (Last used)
Total size: 3.89 TB
Total number of backups: 49
Oldest backup: 2017-07-12 14:43:21
Last backup: 2018-09-20 19:24:53
Performance:
System Load: 239.33 (1 min ago) 139.30 (5 min ago) 69.38 (15 min ago)
Nominal I/O speed: 34.57 MB/s
File system: 49.56 seconds
Write speed: 187 MB/s
Read speed: 180 MB/s
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| EtreCheckPro | Etresoft, Inc. | 35.82 % | |
| kernel_task | Apple | 35.05 % | |
| Safari | Apple | 15.80 % | |
| CalendarAgent | Apple | 12.75 % | |
| WindowServer | Apple | 8.24 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (173) | Apple | 4.08 GB | |
| kernel_task | Apple | 641 MB | |
| Safari | Apple | 189 MB | |
| EtreCheckPro | Etresoft, Inc. | 111 MB | |
| soagent (2) | Apple | 102 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| Apple | 542 KB | 14 KB | ||
| mDNSResponder | Apple | 55 KB | 41 KB | |
| SophosMcsAgentD | ? | 12 KB | 8 KB | |
| netbiosd | Apple | 15 KB | 3 KB | |
| com.apple.geod | ? | 8 KB | 725 B |
Virtual Memory Information:
| Available RAM | 237 MB |
| Free RAM | 34 MB |
| Used RAM | 3.77 GB |
| Cached files | 202 MB |
| Swap Used | 1.85 GB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| ImageScanTool | 3.18 | 2018-09-01 |
| Adobe Flash Player | 31.0.0.108 | 2018-09-12 |
| 1 Click DVD Creator | 3.2.13 | 2018-09-15 |
| Gatekeeper Configuration Data | 155 | 2018-09-25 |
Diagnostics Information (past 7 days):
2018-09-25 18:49:22 Last Shutdown Cause: 3 - Hard shutdown
2018-09-25 18:14:33 WDSyncFinderExtension.app Crash (63 times)
/Library/Application Support/WD Sync/WDSyncFinderExtension.app
objc_msgSend() selector name: objectForKey: |
2018-09-23 10:14:01 EasyWeather.app CPU (2 times)
/private/var/folders/*/EasyWeather.app
2018-09-22 18:58:53 WindowServer CPU
/System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/Window Server
2018-09-22 05:15:32 com.apple.WebKit.WebContent CPU (6 times)
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
End of report
MacBook, macOS High Sierra (10.13.4)
