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Screen Time data not showing on Family Sharing

I have set up Screen time for my 2 kids (both 13yrs old) and all seems ok but their screen time data does not show at all when viewing their stats on my iPhone/iPad, plus, if I adjust any of the other settings i.e. Downtime, App Limits etc., it does not affect their devices - I had to set up these limits on their devices directly.

I must be doing something wrong, but just can't figure it out. Their iCloud accounts are set up as kids with their age, and all appear under my family sharing. I did log out and back in of my iCloud account on my iPhone to see if it reset, but just managed to duplicate all of my Calendar entries.

Any help would be appreciated.

iMac with Retina 5K display, macOS Mojave (10.14)

Posted on Sep 25, 2018 3:49 AM

Best reply

NickCasale

Level 1

9 points

Posted on Nov 6, 2018 2:41 AM

Apple Knows about the issue. See response from them today.

Hello Nick,

I do apologize about the delay in getting back to you, but I have heard back from Engineering regarding our escalation that we had sent up last week.

I wanted to let you know that this is a known issue that Apple and our Engineers are aware of and that we are currently investigating the issue and working on a resolution. It should be fixed in a future software update, hopefully sometime soon. As a workaround, they suggested to check the usage on those other devices directly from the devices.

I will keep an eye on the case and on this issue and let you know as soon as I hear word of any resolution or software updates that may resolve the issue for you. I do apologize about the inconvenience that this may cause.

View in context

49 replies

May 5, 2019 12:37 AM in response to rick-haslemere

I went to set up my 14 year olds and under screen time and then last 7 days it literally says the word NO there and I cannot see any of his data. Does he have some tint on his side so that I cannot see it? He’s on my family plan and shares my cloud

nasir197

Level 1

4 points

Mar 1, 2019 11:02 PM in response to rick-haslemere

Ali Raza

nasir197

Level 1

4 points

Mar 1, 2019 11:02 PM in response to mccavis

Ali raza

sajpok

Level 1

4 points

Oct 18, 2018 3:25 PM in response to AJLB

I’m having this same issue. Anyone figured it out?

Oct 18, 2018 5:59 PM in response to sajpok

I’ve still not fixed this issue. Set it up as per Apple instructions but to no avail. ☹

Oct 20, 2018 10:52 AM in response to rick-haslemere

Having similar issue. I would stop screen time and add it back. It would work for a few days then stop

Guess Apple does not have an answer?

D3Hill

Level 1

12 points

Oct 20, 2018 2:27 PM in response to Wonderskill

Having same issue. I set it up correctly and it tracked phone use for a couple days then stopped.

What’s the plan to fix this?

Oct 21, 2018 9:14 AM in response to AJLB

Same exact issue here. Worked for a few days and now my kids data doesn’t show their info in my device.

E-Slice

Level 1

8 points

Oct 21, 2018 2:47 PM in response to MattAppleW

Same issue exactly. Any fix?

We are all updated to 12.0.2

MES08

Level 1

4 points

Oct 22, 2018 5:54 AM in response to E-Slice

Following this thread - same issue here - none of the device data is reported for the family share accounts.

Oct 22, 2018 9:50 AM in response to rick-haslemere

Same happening to me, used to work but not working at all now (I can’t see my sons screen time data) annoying but I’m sure apple will fix it :-)

PGNOmana

Level 1

12 points

Oct 22, 2018 8:42 PM in response to ThomasJonesCymru

Following thread same issue. Worked for few days then not data showing up on my devise to monitor their usage

Oct 22, 2018 10:55 PM in response to PGNOmana

Yeah exactly the same issue here, it’s good to know it’s not only me, and I’m sure it’ll get resolved :-)

Oct 24, 2018 8:16 AM in response to rick-haslemere

I found that as the Family Share organizer, I have the same issues as you do. If I set my wife up as a Parent/Guardian, it works for her just fine.

Oct 25, 2018 7:20 PM in response to rick-haslemere

It amazes me that this is not being addressed and is not even on any of the online sites noting the issue

Screen Time data not showing on Family Sharing