Screen Time data not showing on Family Sharing

I have set up Screen time for my 2 kids (both 13yrs old) and all seems ok but their screen time data does not show at all when viewing their stats on my iPhone/iPad, plus, if I adjust any of the other settings i.e. Downtime, App Limits etc., it does not affect their devices - I had to set up these limits on their devices directly.

I must be doing something wrong, but just can't figure it out. Their iCloud accounts are set up as kids with their age, and all appear under my family sharing. I did log out and back in of my iCloud account on my iPhone to see if it reset, but just managed to duplicate all of my Calendar entries.

Any help would be appreciated.

iMac with Retina 5K display, macOS Mojave (10.14)

Posted on Sep 25, 2018 3:49 AM

Top-ranking reply

LuluBB

Level 1

4 points

Posted on Jan 3, 2019 2:02 PM

The same happened to me last night and what worked for me was to first by updating to os version 12.1.1. After updating it had not been fixed but after I temporarily turned off the restrictions on my child’s device and restarted both devices, the screen time and stats then appeared on my device. I think the restrictions weren’t letting the data be sent to my iphone. I hope this works for you.

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49 replies

Jsg-aus

Level 1

4 points

Dec 19, 2018 2:17 AM in response to Larajayneh

Still not fixed? Exactly the same problem - shows usage from my daughters iPad running 12.1 but not her iphone6 running 12.1.

Does Apple list these known bugs or issues anywhere other than random comments in these forums? Do they think they have fixed it or is it still an open issue?

jr241

Level 1

25 points

Dec 19, 2018 3:55 AM in response to NickCasale

From the 230 pages of documents that I have and read, it’s been much more than just that. It’s dated 9/18 and well it mentions a ton of things to be done/ have been done. It’s not a problem there’s many other issues that are on the table and as they are not just getting pulled. It’s not going to be something

that will be easy nor be a good thing for

many people.! Well you can continue your follow up and I will proceed with I T as o was told by Apple. Cpl. was wanting that very answer, a very easy fix and yet even an easier to see what it is and that 70% of those others things check true and no U

TanyaKR

Level 1

4 points

Dec 22, 2018 4:11 PM in response to rick-haslemere

My child is able to change the time on the clock app, this turns all the apps back on. After I set the downtime. Is there a way to fix this in future software updates? And his screen time will not show, ever, but my other two kids will.

mccavis

Level 1

4 points

Feb 18, 2019 9:40 PM in response to rick-haslemere

I have 2 kids and we are all Family Sharing. This screen time works great for my son (12) and can adjust any setting from my phone BUT my daughter (14) phone nothing happens?. I select her under screen time and it shows no data from her phone, nothing happens a to her phone when I select downtime. Nothing. Can’t figure out why one kids works but the other doesn’t....

May 5, 2019 12:37 AM in response to rick-haslemere

I went to set up my 14 year olds and under screen time and then last 7 days it literally says the word NO there and I cannot see any of his data. Does he have some tint on his side so that I cannot see it? He’s on my family plan and shares my cloud

sajpok

Level 1

4 points

Oct 18, 2018 3:25 PM in response to AJLB

I’m having this same issue. Anyone figured it out?

Oct 18, 2018 5:59 PM in response to sajpok

I’ve still not fixed this issue. Set it up as per Apple instructions but to no avail. ☹

D3Hill

Level 1

14 points

Oct 20, 2018 2:27 PM in response to Wonderskill

Having same issue. I set it up correctly and it tracked phone use for a couple days then stopped.

What’s the plan to fix this?

Oct 21, 2018 9:14 AM in response to AJLB

Same exact issue here. Worked for a few days and now my kids data doesn’t show their info in my device.

E-Slice

Level 1

8 points

Oct 21, 2018 2:47 PM in response to MattAppleW

Same issue exactly. Any fix?

We are all updated to 12.0.2

MES08

Level 1

4 points

Oct 22, 2018 5:54 AM in response to E-Slice

Following this thread - same issue here - none of the device data is reported for the family share accounts.

Oct 22, 2018 9:50 AM in response to rick-haslemere

Same happening to me, used to work but not working at all now (I can’t see my sons screen time data) annoying but I’m sure apple will fix it :-)

PGNOmana

Level 1

12 points

Oct 22, 2018 8:42 PM in response to ThomasJonesCymru

Following thread same issue. Worked for few days then not data showing up on my devise to monitor their usage

Oct 22, 2018 10:55 PM in response to PGNOmana

Yeah exactly the same issue here, it’s good to know it’s not only me, and I’m sure it’ll get resolved :-)

Oct 25, 2018 7:20 PM in response to rick-haslemere

It amazes me that this is not being addressed and is not even on any of the online sites noting the issue

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Screen Time data not showing on Family Sharing