Screen Time data not showing on Family Sharing

The same happened to me last night and what worked for me was to first by updating to os version 12.1.1. After updating it had not been fixed but after I temporarily turned off the restrictions on my child’s device and restarted both devices, the screen time and stats then appeared on my device. I think the restrictions weren’t letting the data be sent to my iphone. I hope this works for you.

Apple Knows about the issue. See response from them today.

Since updating to iOS 12.1 it’s fixed :)

Installed 12.1 on my kid’s phone and now it works...

While not a fix by any means I found the suggestion here to work:

https://discussions.apple.com/thread/8541106

If you have another account set as a guardian account turn it off and see if the screen time accounts start showing up. Did for me. Now given that every other workaround listed here and there in these forums seem to eventually crap out I can't say if this will work for a period of time or not. Hopefully a permanent fix gets put into place on this from Apple.

I found that as the Family Share organizer, I have the same issues as you do. If I set my wife up as a Parent/Guardian, it works for her just fine.

Fixed with iOS 12.1 on all devices. Takes a sec to show up, but so far so good.

Use Screen Time to get insights about how you use your device
Thank you for using Apple Support Communities.
​Have a great day!

For what it’s worth, I set the screen time limits to cover All Apps and the limit seems to work then (vs. selecting categories, which did not work, or even persist when edited). We don’t just want limits, though, we want to grow conscious behavior round excessive screen use, so the data is a really important piece of that, and it is not showing on my parent login.

Having similar issue. I would stop screen time and add it back. It would work for a few days then stop

Guess Apple does not have an answer?

Hi, I’m having the same issue as the original poster. No screen time data shows on my device for my children’s devices. According to the help information they are set up correctly. Further, each time I check - even during hours when my sons are not online - the restricted apps list changes and I have to re-add everything again (e.g., only two apps are id’d as Games, but if I re-check Games, all Games show up in the list - until I go out of Settings and then back in again. I am clicking Add each time. All of us are using iOS 12. I’d like the Settings to remain stable and screen time data to be visible on my device. Our family agrees this will really facilitate communication and allow the kids to show they are being responsible screen users.

Still not working for me, either. Hard to have discussions about screen time with your kids without data. Where the screen time report/breakdown is supposed to show, it just says ‘when the device is used’ there will be info. It is being used, daily. Wish Apple would listen and respond more substantively to this issue.

I have the same problem. Triggering any changes (even activating) screen time on my kids devices via family sharing doesn’t work at all. None of the changes are reflected on the kids‘ devices.

Let’s hope that 12.1 solves this issue.

Ugh! I thought it must’ve been because of an update, because it was working, and now it doesn’t... but alas, we are all running the latest update now and it isn’t working.

I really want to get this info as it would be super useful for me to use.

I did find though that it worked better for me to go in and put the limitations on the app themselves rather than the categories, and the downtime seems to work too, although there was a slight hiccup with that.. I have to do it on the device itself, when previously I could do it from my phone.

Same for me but I have two kids set up and one Screen Time is working, the other is not. The one child's Screen Time that is not working has no data on their phone either. They are set up the same way so why one works and the other does not given the same Family Sharing settings is a mystery. Love the *idea* of this feature as a parent of teens, waiting on enjoying the reality. Please fix.