Screen Time data not showing on Family Sharing

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While not a fix by any means I found the suggestion here to work:

https://discussions.apple.com/thread/8541106

If you have another account set as a guardian account turn it off and see if the screen time accounts start showing up. Did for me. Now given that every other workaround listed here and there in these forums seem to eventually crap out I can't say if this will work for a period of time or not. Hopefully a permanent fix gets put into place on this from Apple.

Hi, I’m having the same issue as the original poster. No screen time data shows on my device for my children’s devices. According to the help information they are set up correctly. Further, each time I check - even during hours when my sons are not online - the restricted apps list changes and I have to re-add everything again (e.g., only two apps are id’d as Games, but if I re-check Games, all Games show up in the list - until I go out of Settings and then back in again. I am clicking Add each time. All of us are using iOS 12. I’d like the Settings to remain stable and screen time data to be visible on my device. Our family agrees this will really facilitate communication and allow the kids to show they are being responsible screen users.

Still not working for me, either. Hard to have discussions about screen time with your kids without data. Where the screen time report/breakdown is supposed to show, it just says ‘when the device is used’ there will be info. It is being used, daily. Wish Apple would listen and respond more substantively to this issue.

For what it’s worth, I set the screen time limits to cover All Apps and the limit seems to work then (vs. selecting categories, which did not work, or even persist when edited). We don’t just want limits, though, we want to grow conscious behavior round excessive screen use, so the data is a really important piece of that, and it is not showing on my parent login.

I have the same problem. Triggering any changes (even activating) screen time on my kids devices via family sharing doesn’t work at all. None of the changes are reflected on the kids‘ devices.

Let’s hope that 12.1 solves this issue.

Ugh! I thought it must’ve been because of an update, because it was working, and now it doesn’t... but alas, we are all running the latest update now and it isn’t working.

I really want to get this info as it would be super useful for me to use.

I did find though that it worked better for me to go in and put the limitations on the app themselves rather than the categories, and the downtime seems to work too, although there was a slight hiccup with that.. I have to do it on the device itself, when previously I could do it from my phone.

Same for me but I have two kids set up and one Screen Time is working, the other is not. The one child's Screen Time that is not working has no data on their phone either. They are set up the same way so why one works and the other does not given the same Family Sharing settings is a mystery. Love the *idea* of this feature as a parent of teens, waiting on enjoying the reality. Please fix.

Still not fixed? Exactly the same problem - shows usage from my daughters iPad running 12.1 but not her iphone6 running 12.1.

Does Apple list these known bugs or issues anywhere other than random comments in these forums? Do they think they have fixed it or is it still an open issue?

From the 230 pages of documents that I have and read, it’s been much more than just that. It’s dated 9/18 and well it mentions a ton of things to be done/ have been done. It’s not a problem there’s many other issues that are on the table and as they are not just getting pulled. It’s not going to be something

that will be easy nor be a good thing for

many people.! Well you can continue your follow up and I will proceed with I T as o was told by Apple. Cpl. was wanting that very answer, a very easy fix and yet even an easier to see what it is and that 70% of those others things check true and no U

My child is able to change the time on the clock app, this turns all the apps back on. After I set the downtime. Is there a way to fix this in future software updates? And his screen time will not show, ever, but my other two kids will.

The same happened to me last night and what worked for me was to first by updating to os version 12.1.1. After updating it had not been fixed but after I temporarily turned off the restrictions on my child’s device and restarted both devices, the screen time and stats then appeared on my device. I think the restrictions weren’t letting the data be sent to my iphone. I hope this works for you.

I'm running 12.1.2 on 4 phones and have the same problem. On my phone, the family "Organizer", I have added my wife and 2 kids as family members and enabled the "Screen Time" "Shared Feature". On the 2 child accounts shown under "Screen Time" it doesn't show anything being tracked for usage and the settings I have configured (Downtime, App Limits, Always Allowed, Content&Priv) do not propogate down to their phones.

On their phones I've had to set the Screen Time settings manually and on their local devices I can see the usage and the settings seem to be applying correctly. I would much rather be able to do all this from my phone rather than going to each phone to check usage or change settings.

What is wrong? Are there any official step by step instruction on how to set this up right? Or troubleshooting steps for when its not working?

Original post was over 4 months ago. I came from a Windows 10 Phone that had parental controls for a long time that "just work". I can't believe that Apple, with it's huge user base and tremendous resources, can't get some basic parental controls working already.

PLEASE FIX

I have 2 kids and we are all Family Sharing. This screen time works great for my son (12) and can adjust any setting from my phone BUT my daughter (14) phone nothing happens?. I select her under screen time and it shows no data from her phone, nothing happens a to her phone when I select downtime. Nothing. Can’t figure out why one kids works but the other doesn’t....