iPhone Xs Max poor cell phone reception fix?

So far i have sent in a diagnostic to apple, restored my xs max, reset all network setting, and got a new sim card from At&t still have horrible LTE service. Lets not talk about 4g network because i can only make calls and text (the green text!). My calls still drop 55% of the time on LTE and 4g. I'm at the point to give back my phone and go Samsung. So much for my new watch! Apple isn't acknowledging that this is an issue. When i call its like a surprise to the tech. I escalate and get told well we may have to send you a box so you can send us the phone. What the happy **** am i suppose to do with out a phone? Ridiculous. 😕😠

Has Apple or any carriers officially confirmed there is an issue? I havent seen anything.

I switched over to Verizon, and had LTE on a cheap prepaid Android while I waited for the Xs to come out. Now with the Xs I get 2 bars LTE and random speedtests ranging from 3gb down to .10gb down. Verizons answer was to use Wifi calling in the house, however my wife was using wifi calling last night and it disconnected 3 times. I know my wifi is good to go.

It's not a Verizon issue. It is not a carrier issue. People are having the same issues with ALL carriers. I've been working with several senior advisors and have been on the phone almost constantly with Apple Support. No one knows what the "fix" is. My personal feeling is that it is an antenna issue.....either it's a bad antenna, or the software for the antenna......all I know is APPLE NEEDS TO FIX IT!!!!!

When did you receive your new iphone xs max ? If its just 2 to 5 days then please wait for 6 to 10 days and keep us update i hope so your issue has been resolved because most of the people who got replacements still having the same issue

Bars/mbps numbers mean nothing. I’ve tested 6 iPhone X’s and x and 8, 8+ and I’m getting triple mbps on the XS but very poor strength. In other words, 6 mbps is equivalent to 200 mbps on LTE...... my x shows 30-35 on the down and loads everything fine, XS, 125 on the down, won’t load anything and gets warm. Shuts down. X, 8, and 8+ are stable. XS, scores triple the speed yet fails.

I upgraded from my iPhoneSE (I like smaller phones.) The iPhone XS never gets more than 2 bars. I'm with AT&T and in the same locations (home, work) I have horrible service. I also have the wi-fi call ability and that doesn't fare any better. If they new about the problem, they should have recalled them.

vodafoneapplehater wrote:

Had the same problem and they want me to send it for service! It’s a brand new iPhone! 😡

Any product made by man can fail and require service.

Million dollar Ferraris have failed the day of purchase too.

I used to get 3-4 bars of 4G signal at home. I only get 1-2 bars after upgrading to XS Max. It took me 40 minutes to download iOS on this phone compare to 15 minutes on my 7 Plus.

Upgrading to iOS 12.1 didnt even fix my issue.
[Edited by Host]

I've got an Iphone XR and have also noticed having only 2 bars of signal strength where my iPhone 6S would show 4. I don't have dropped calls or slower connection though. A speedtest with only 2 bars on 4G goes up to 160 Mbps download... I do notice that when I turn on the phone I start out with 4 bars which after about 30 seconds drops back to 2... I'm guessing it is probably a software thing.

My wife and I have the iphone 6s plus and since the new phone XS MAX we cant even login to FACEBOOK or even use the MARK THE SPOT by AT&T as it cant find a connection to report the issue.. What is going on here. I plugged my SIM into the iphone 6s PLUS and it works great. Went as far as resetting the phones back to factory to no avail.

By the way Apple support does not look at these forums. You all need to give feedback here

https://www.apple.com/feedback/iphone.html

Carrier speeds.

Like I said, my Xs Max sitting on the couch next to my girlfriend's Xs (both on Verizon) won't even get the Speedtest app to connect while hers will go blazing fast.

As far as support stated no complaints. So people need to call.

If "Set Automatically" is enabled, the time is set by your carrier; talk to them.

I am having the same issue. With my brand new iPhone XS Max my WiFi and Celluar reception is terrible. I have already called Apple multiple times and there seems to be no answer or fix. I have put my phone up against my old IPhone 6, 6s, and 8. The newer iPhone is much worse in speed. Most of the time I don’t even have LTE, instead 4G. When the other phones have 4 bars, my Max has only 2. Personally, I don’t know what to do. I like the phone but I will most likely return it. If it had just been my celluar speed, perhaps I’d been able to live with it, but my WiFi drops several times each hour and I can’t live with owning a 1,500 dollar device that I can’t use.

I'm having the same issue with my XS Max on AT&T. I called ATT and they said there wasn't any outages to contact apple. My 7 plus had way better service in the boonies that this XS Max. I'm within my 14 days so if i can't get this fixed I'm going to have to change to the dreadful Note 9 Android! At least it gets service!