iPhone Xs Max poor cell phone reception fix?

I,am having all sorts of phone call problems with my iPhone XS Max, both on WiFi and LTE. Sometimes calls seem to connect, and then say "Call Failure". In same environment, my iPhone 7 Plus had none of the phone call problems.

I am a new iPhone user. I have been an android user and before that a blackberry user. This is my first go round with apple and I am really disappointed. I drop calls on my new iPhone 10s Max at least twice a day. These drops are in places that I’ve never dropped a cal before. Also, I have two bars less signal at my cottage then I had on my One Plus 6. I am ****** considering I spent $1200 for my phone. I hope the apple team can fix this mess

franknccc wrote:

I’ve had a iPhone 6 Plus for 4 years and never had so many failed calls in that time as in the 10 days I’ve had my iPhone Xs Max. Is this model a lemon?

No. My iPhone Xs Max keeps calls in several locations that always dropped them before, including on the X I had just before upgrading.

For me, at least, the reception of the Xs Max is better, at least when it comes to placing and/or not dropping voice calls.

Received 2 Xs on launch day from Verizon. Have had nothing but LTE issues from day 1. Troubleshooting with Verizon and Apple. No resolution as of yet. I hit my 14 day grace period with Verizon last Friday and thankfully they are letting me go one more week of testing but at this point I may have to with go back to old devices or jump ship to Android. I really don’t want to since I am so engrained in the eco system with AW, ATV, IPad Pro, Pencil yada yada yada

I am having the same problem. I used to use an iPhone X at work and used to get about 2-3 bars of cellular reception. Since using the iPhone Xs, I get 0 bars and am unable to receive or send SMS texts or phone calls in the same location. Wifi works fine. I was hoping the iOS 12.0.1 update would fix the problem, but it didn't. Luckily, most of my messages come on iMessage but I have missed some important SMS text messages while at work. I do notice poor reception in other areas as well.

Does anyone know if the ATT and Verizon phones are the same? I switched to Verizon and am 99% sure it’s a phone issue but if it ends up being Verizon at my home how would the Verizon device work on ATT?

Are you still having the same issue because i am having the same issue on my iphone xs max after upgrading to 12.0.1 celluar reception is very weak 4g is very slow where on my old iphone x it was fantastic

I contacted apple support here in united arab emirates and they are making stupid excuses like sir your carrier provider has a tower issue may be and i was like ok then how i am getting full signal bars on my other phone and he didnt had any answers to that i think its seriously a hardware issue thats why apple hasnt commented on this yet but i still hope so thats not a hardware issue just a software issue so many people are having the same stupid issue

Lol they might not be having enough sims because apple told them keep the customers waiting until we find a solution its annoying and it feel like some body ripped my clothes off and telling me to stay like that

The problem is apple is not responding on this thing and it feels like its a serious issue thats why nobody from apple has yet responded they might respond if its shown on a bigger platform like youtubes or someone

rizi1987 wrote:

The problem is apple is not responding on this thing and it feels like its a serious issue thats why nobody from apple has yet responded they might respond if its shown on a bigger platform like youtubes or someone

This is a user to user forum; in general Apple does not respond here.

Having the same issue, went to called Att phone support and had me reset network settings, they did something on their end to boost reception, asked me to go to Att store to have sim replaced. Replaced sim and had 4 bars for an entire 30 seconds.. Told me to go to Apple, Apple asked me to factory reset phone and it should be fixed and NOTHING!!! And now that I tried asking my wife to take in the phone and drop it off for them to look at it without a rush she is told they don't do that... Which now brings me to my new watch (series 4).. Been wearing it since 8am and it is now 1:50p and it is at 27% of battery left......... mind you I sit at work all day

Using it on all devices. Only the iPhone Xs has any issues.

Seems it only happens in an area where the wifi signal would be weaker within the house. I can grab any other device and have no issues at exact same time and same placement.

Not at all; I see the same WiFi speed on all the phones at my local Apple Store, and everyone I personally deal with who had issues with iOS 12.0 saw their WiFi issues fixed in 12.0.1.

Some still have cellular issues but that seems to be on a carrier by carrier and location by location basis.

Hi,

I have had exact same issue. I have never ever had call drops with my iPhone6. I bought the XS two days ago and I had 5 call drops since then and other two phone calls the signals were very weak. I am going to test this phone out for another week and if a fix is not in place and if I see more issue I'm gonna return it and get an X or 8. Oh and I am in Canada and with Fido(Rogers) career. So different career than others here. so it's obvious it's not the career.

Thanks,