Had my Xs Max for a few days now. Previous phone was a X that I had for a year. As soon as I switched to this phone, my 4 bars of cell service that I always had at home and work, went to 1 or maybe 2 bars in the same locations. Now I have trouble sending messages to android users through SMS because the signals so weak. Is there a fix for this? I don’t want to own a phone that I payed this much for, that gets this bad reception.
Great news. I returned my phone to Apple prior to 14 days and they replaced it with new one out of box, logs stated I had more than normal call dropouts. New phone is fine, previous handset must have had a hardware fault. Now that’s what I call premium support. 👍
Please somebody help I have the iPhone 10 since last November when it came out. I immediately started having very poor service so I returned the phone to Verizon got a whole new one after the test showed no issues with the phone. Now I’m ****** so come May 2018 I canceled with Verizon all together thinking they service was trash and Got and new account with AT&T white another brand new X and lord and behold no clear service phone never has nor the two bars I can’t send messages to android phones nobody never hear what I’m saying from the other end of the line. My family have 7 and 8 plus no issues at all. I don’t know what to do signing off frustrated and ready to throw this phone at a wall.
Count me in here. My Google Pixel had zero signal issues from my desk at work (Verizon). I can't even get 1 mbps down from the same spot on my iPhone XS. My wife has a Galaxy S9 on the same plan and sits 50 feet from me with no issues.
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The reception issues is really big problems!
most of time the reception is not full even outdoors on the street.
how can be a phone with this price but reception is not work! so disappointed on this new iPhone....
My wife has the same issue with poor wifi and cellular with Xfinity on her new iPhone XS. I was getting ready to blame Xfinify, but I have a sense it's the phone. This ***** for us all these are expensive phones with very little chance of getting fix unless there's a recall.
I'm still having problems a month later. I have noticed some places are better, but others are still borderline unusable.
I'm on the betas and stay up with that. Not sure if my progress is due to betas or Verizon updating the network.
My speeds at work are not passable.
My speeds at my girlfriend's house are still unusable. Speed test won't even complete because it can't find connection. Meanwhile her Xs (also on Verizon) is getting faster download speed than her Xfinity is providing.
Guess I need to get it to the Apple store, but when I stopped by and mentioned it one day, they acted like they had no idea and that it would be Verizon's problem and that they wouldn't be able to do anything. So I never set up the appointment.
My 5ghz wifi on the max has a weaker reception than my other devices. Not sure if it's related... but this is a huge issue for me since 2.4ghz wifi is too saturated in my area and I have to resort to using only 5ghz.
Mine is a piece of junk to im sick of it calls drop out internet hardly works its that slow i cant even open apps. It goes from 4g to 3g when making or recieving calls. Absolute joke never have i been so frustrated with a new phone i seriously dont want it anymore.
I am having the same issues with my XS Max. Cell reception and WiFi reception are terrible. I set up my phone as new when I got it so i know it isn’t a software issue. It loses connectivity in the middle of browsing, or won’t load anything at all. I am always 2-3 bars below other iPhones on cellular. This really upsets me since it is a $1300 phone. I wish Apple would communicate better on these issues. I have seen where they contact some customers to have them download something to monitor this issue, but that is it.
I’m also having signal issues. I receive calls and most times I can hear the caller but they can’t hear me. Before the iPhone X max I had an iPhone 6 Plus and was able to make and receive phone calls from the same spot, my desk. I have AT&T.
Just wanted to post that I just got the same phone (Xs Max) and I noticed when at my home, my LTE reception went from 3-4 bars on my previous iPhone 7+ to ONE bar on this one! I have not dropped any calls so far, but this makes me worry.
That’s a good idea. I’ll go ahead and do that. Thank you
Hi Decypher44,
But i can't call them, it keeps dropping.. I have to go there. That is so convenient 😉
Same issue , iPhone X’s max keeps dropping LtE service
If I wanted to return the phone I would have done so. I want apple to know about the issue and fix it. Thanks for stating the obvious!
I’ve had a iPhone 6 Plus for 4 years and never had so many failed calls in that time as in the 10 days I’ve had my iPhone Xs Max. Is this model a lemon?
iPhone Xs Max poor cell phone reception fix?
